Bucklands End Lane Surgery
36 Bucklands End Lane, Birmingham, West Midlands, B34 6BPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing Practice ....I need not have worried.
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2024
Having had transfer practices due to moving it was with trepidation I registered with this surgery as my last practice was brilliant. I need not have worried. Registered with no problems whatsoever the reception staff different each appointment were all welcoming very knowledgeable and despite bring a very busy practice always had a smile for you no matter what time of day. Unfortunately within days of registering I was taken ill. But I had no problems getting an appointment impressed same day the female doctor I saw and 2 doctors subsequently were extremely generous with their time I was put at ease immediately. I found reception the duty doctors and Nurse all professional courteous and caring. I have dealt with all 5 receptionists and they are all exceptional. Seen some of the reviews this practice all I can say is not the practice I know. I would have no hesitation in recommending them whatsoever. From the Manager Receptionists Doctors and nurses I feel extremely fortunate in finding such a wonderful practice where one is made feel welcome and at the same time made too feel that as an individual my wellbeing is paramount. Unfortunately moderators on this site stated I cannot name individuals. But from Practice Manager to Reception Doctors and Nurses dealt with found the practice to be nothing short of outstanding in my dealings with them. Give this practice a 5* Review.
Visited May 2024
Bucklands End Lane Surgery has not yet replied.
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
It’s very hard to make an appointment when called wait is very long and when you connect they disconnect. We have received one appointment and call to change the the they have no record of our appointment. It’s just very difficult to talk to any body in surgery
Visited August 2023
Review titled Bucklands End Lane Surgery
Replied on 30 August 2023
We always welcome patient feedback as it helps us improve our services. However, it is really helpful if you could contact the Practice Manager with your concerns as this would give us the opportunity to look into individual concerns issues and if appropriate to rectify them. I am therefore unable to comment on your statement that we had no record of your appointment if I do not have the necessary details. As you may be aware there is a great demand on our services and therefore the telephones are extremely busy which staff working hard to answer patient queries and book appointments. We have a Practice Website which all our patients can use to make appointments, raise queries and concerns and order prescriptions. The website is buckandsendlanesurgery.co.uk Patients have found this very useful to contact us and the system is working well. I apologise you felt the need to leave this review but again, if you had spoken to a member of staff I am confident any issues would have been rectified.
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Review titled Diabolical phone service
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2023
Only one phone number for the whole surgery no matter who you are contacting at the surgery. Should have a separate line for the practice manager. I was caller number 4 in the queue, waited 15 minutes to become number 3, then another ten minutes being 3rd after which the phone starting ringing as if put through to someone only to then go dead. Why should patients and their carers be subjected to waits of 40 plus minutes only to be ignored / disconnected? Happened twice today. I want my morning back!
Visited May 2023
Review titled Bucklands End Lane Surgery
Replied on 05 May 2023
Firstly, I would like to apologise you have encountered problems accessing this practice. The practice has 3 telephone lines which are answered by the reception staff, not just one. The staff are extremely busy dealing with the heavy demand for GP appointments and queries from our patients. The practice continues to try to improve our service and accessibility and therefore we have launched a new website where our patients can request appointments, medication, leave queries etc. The site can be found at https://www.bucklandsendlanesurgery.co.uk. This is proving an efficient way for patients to access us and helps the phones lines from being in high demand. The practice is also discussing ways in which our telephone system can be improved to help patient access. I am happy to answer any queries from patients and to listen to patient feedback, verbally, in writing or personally, but unfortunately any direct line to me is not available to patients. We have over 6000 patients on our list and, as much as I would like to, it is not possible for me to deal with every patient query directly by phone and manage the practice. Should you wish to discuss this with me personally, I am happy to do so. D Fleet Practice Manager
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Review titled Terrible Practice
Rated 1 star out of 5
by Philip Shakespeare - Posted on 20 March 2023
Tried to make a appointment for my wife last Friday only to be told by the receptionist that you can't make advance appointments you have to phone or come in to the surgery at 0830am on the day this practice is living in the dark ages
Visited March 2023
Bucklands End Lane Surgery has not yet replied.