Buckshaw Village Health Centre
Unity Place, Buckshaw Village, Chorley, Lancashire, PR7 7HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Positive experience
Rated 5 stars out of 5
by Jeni - Posted on 22 June 2023
I was really pleased with the service - I was booked in for a vaccine and the appointment with the nurse was on time and a quick and easy experience with helpful advice given by a very friendly nurse.
Visited June 2023
Review titled Buckshaw Village Health Centre
Replied on 23 June 2023
Dear Jeni, Thank you for your feedback. We have taken on board all the feedback that our patients have provided and made changes accordingly. It is great to hear that your experience was excellent. I will pass the feedback to the nursing staff. Kind regards, Julie Southern Population Health Manager julie.southern2@nhs.net
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Review titled First Class
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2023
Phoned to book appointment and advised now evening slots available outside normal working hours. Ideal since I work 9 to 5. Health Centre not as busy as during the day. Appointment on time. No complaints.
Visited June 2023
Review titled Buckshaw Village Health Centre
Replied on 07 June 2023
Dear Patient, Thank you for your review. Feedback is always welcome. We have listened to the needs of our patients and increased the number of appointments in the evening and on the weekend. Thank you Julie Southern Population Health Manager julie.southern2@nhs.net
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Review titled unsafe
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
i don’t know how this nm health innovations group is able to open more services or keep the ones they have open. impossible to get an appointment. receptionist are rude and have no respect for confidentiality. why are you unable to book an appointment without telling the receptionist why? If I need a longer appointment I will ask. everyone should have access to health care & it’s unsafe to wait for 4 weeks plus. shouldn’t have to beg for a appointment
Visited April 2023
Review titled Buckshaw Village Health Centre
Replied on 23 June 2023
Dear patient. Thank you for your feedback. Our reception staff are trained to ask certain questions, not only to gauge the length of appointment needed but to ensure that you are seen by an appropriate clinician. Within the practice we have GPs who have chosen to do further training in areas such as minor surgery, dermatology, rheumatology etc. We also have other healthcare professionals who may be also to assist in patient care also. This is why we ask for a brief overview of the problem. We have increased the number of appointments available. The current wait time to have a routine GP appointment is less than one week. I will pass back the concerns regarding the attitude of reception staff re rudeness. Regarding the point raised on confidentiality, I would appreciated if you would contact me by email with further detail. We do appreciate feedback and try where we can to make changes to improve our service and the patient experience. Julie Southern Population Health Manager julie.southern2@nhs.net
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2023
Failed to call me back on 3 occasions when I said I wanted to compliant they cancelled my appointment and refused to treat me! How the NHS and CQC let these continue to operate given the multiple negative reviews is beyond me
Visited March 2023
Review titled Buckshaw Village Health Centre
Replied on 07 June 2023
I am sorry to hear of your experience at the practice. We are always thankful for feedback. I would be pleased if you could contact me to discuss further -email julie.southern2@nhs.net