Buckshaw Village Health Centre
Unity Place, Buckshaw Village, Chorley, Lancashire, PR7 7HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly helpful receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2024
Receptionist today was very patient and helpful to me and previous lady from retirement village. It is not an easy job being at reception so thank you very much. I have been a patient at the surgery for many years with positive experiences.
Visited July 2024
Review titled Buckshaw Village Health Centre
Replied on 08 November 2024
Dear Patient, Thank you for your feedback. We appreciate the time taken to provide feedback. I will make sure that the review is passed on to the reception team. Kind regards, Julie Southern Population Health Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 21 May 2024
Greeted with a friendly smile from lady on reception the morning of Tuesday 21st May, very helpful with booking and appointment and ordering my prescription, she even followed up by ringing me to let my know that my urgent medication had been sent over to the pharmacy. I feel she went above and beyond. Doctors receptionists often get a bad name but with the warm welcome you wouldn't even know it was a doctors surgery.
Visited May 2024
Review titled Buckshaw Village Health Centre
Replied on 22 May 2024
Dear Patient, Thank you for taking the time to give us feedback. It's always encouraging to see the positive impact of our dedication and commitment to patient care. I will pass this on to the team member. Kind regards, Julie Southern Population Health Manager
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Review titled Great experience
Rated 5 stars out of 5
by Dawn - Posted on 22 February 2024
I was seen by the practice nurse for my health check and she was fantastic at putting me at ease. We talked and laughed (in a professional manner). She understood what I was saying and never judged. My appointment was on time and not rushed. Definitely a great experience.
Visited February 2024
Review titled Buckshaw Village Health Centre
Replied on 06 March 2024
Hello Dawn, Thank you for your review. We have worked hard over the past year to improve access and services for our patients. It is great to hear that you have had a positive experience. I will pass this on to the practice nurse also. Kind regards Julie Southern Population Health Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
I had great support, help and advice at Buckshaw Village surgery. The last GP I saw was kind and understanding, they got to the bottom of my problems and I felt supported and listened to. I highly recommend Buckshaw surgery
Visited February 2024
Review titled Buckshaw Village Health Centre
Replied on 08 November 2024
Dear Patient, Thank you for your feedback. We have developed and improved our service over the past few years and it is great to hear that the GP was able to help. I will pass the feedback onto the team at Buckshaw. Kind regards, Julie Southern Population Health Manager
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 01 July 2023
I was seen by the GP today in the new increased hours service on a Saturday . I was seen quickly by the GP who issued me a prescription that was ready to collect that evening. Great service and lovely staff members.
Visited July 2023
Review titled Buckshaw Village Health Centre
Replied on 05 July 2023
Dear Patient, Thank you for your feedback. It is great to hear that your experience was so positive. I will ensure that the feedback is passed on reception staff and GP. Kind regards, Julie Southern Population Health Manager julie.southern2@nhs.net
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Review titled Positive experience
Rated 5 stars out of 5
by Jeni - Posted on 22 June 2023
I was really pleased with the service - I was booked in for a vaccine and the appointment with the nurse was on time and a quick and easy experience with helpful advice given by a very friendly nurse.
Visited June 2023
Review titled Buckshaw Village Health Centre
Replied on 23 June 2023
Dear Jeni, Thank you for your feedback. We have taken on board all the feedback that our patients have provided and made changes accordingly. It is great to hear that your experience was excellent. I will pass the feedback to the nursing staff. Kind regards, Julie Southern Population Health Manager julie.southern2@nhs.net
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Review titled First Class
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2023
Phoned to book appointment and advised now evening slots available outside normal working hours. Ideal since I work 9 to 5. Health Centre not as busy as during the day. Appointment on time. No complaints.
Visited June 2023
Review titled Buckshaw Village Health Centre
Replied on 07 June 2023
Dear Patient, Thank you for your review. Feedback is always welcome. We have listened to the needs of our patients and increased the number of appointments in the evening and on the weekend. Thank you Julie Southern Population Health Manager julie.southern2@nhs.net
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Review titled unsafe
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
i don’t know how this nm health innovations group is able to open more services or keep the ones they have open. impossible to get an appointment. receptionist are rude and have no respect for confidentiality. why are you unable to book an appointment without telling the receptionist why? If I need a longer appointment I will ask. everyone should have access to health care & it’s unsafe to wait for 4 weeks plus. shouldn’t have to beg for a appointment
Visited April 2023
Review titled Buckshaw Village Health Centre
Replied on 23 June 2023
Dear patient. Thank you for your feedback. Our reception staff are trained to ask certain questions, not only to gauge the length of appointment needed but to ensure that you are seen by an appropriate clinician. Within the practice we have GPs who have chosen to do further training in areas such as minor surgery, dermatology, rheumatology etc. We also have other healthcare professionals who may be also to assist in patient care also. This is why we ask for a brief overview of the problem. We have increased the number of appointments available. The current wait time to have a routine GP appointment is less than one week. I will pass back the concerns regarding the attitude of reception staff re rudeness. Regarding the point raised on confidentiality, I would appreciated if you would contact me by email with further detail. We do appreciate feedback and try where we can to make changes to improve our service and the patient experience. Julie Southern Population Health Manager julie.southern2@nhs.net