Bugbrooke Medical Practice
Levitts Road, Bugbrooke, Northampton, Northamptonshire, NN7 3QNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Finally Thank you!
Rated 3 stars out of 5
by Jade - Posted on 21 November 2024
After a long battle with the doctors and hospital trying to get my little ones nose bleeds under control dr topless at the surgery did a brilliant Job of getting us seen and referred over to ngh within the space of a a month it’s now all been sorted and she’s not suffered since, it just takes a little bit of time, care and understanding to fix the issue. so thank you dr topless!
Visited September 2024
Bugbrooke Medical Practice has not yet replied.
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Review titled Gone downhill very fast
Rated 1 star out of 5
by WayneS - Posted on 27 January 2024
Ever since changing their phone service, you now have to listen to a multi phase recorded service and it can take minute to get through to speak to a human and if you don’t call within the two windows when they actually accept calls, then you might as well be dead to them. In those two time windows, if you don’t call within the first 1-2 minutes at most, you will not be in the queue. Example, I rang up at 8.01am (service opens am 8am) and I was already 17th in the queue and it took 47mins to get through by which time they said all available appointments had gone and that I had to call back again in the afternoon window and try again, when I had already been queueing….i tried at 2pm precisely and it just hung up on me (I assume because I was more than 20th) in the queue…i tried several times and at 3.37 i finally got through only to be told to try again in the morning…this kept going for days until eventually i just walked in, again only to be told to try phoning in the morning….yet they wonder why A&Es are slammed…whenever you go there, car park is always full of doctor’s car pak but very few patients in waiting room these days and very few coming in and out; the amount of times they are closed for training, you’d think they were on the same timetable as schools….just not good enough anymore…i’ve had hearing loss in my right ear for over three and a half months now but can’t get any resolution.
Visited January 2024
Bugbrooke Medical Practice has not yet replied.
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Review titled Patient Access - 'Removal' Poorly Handled
Rated 3 stars out of 5
by Anonymous - Posted on 21 October 2023
We've been using Patient Access (EMIS) for many years. It must have been known by the Practice that the system would be axed on migration to a different platform, yet zero advanced warning was given. I'm relatively computer literate and have finally managed to access the new system, which required about an hour of faffing about with passport scans, webcam video and a host of other data. This would be beyond the scope of many patients, whose first awareness would be the failed attempt to order repeat prescriptions or find blood test results. The impending removal of Patient Access should have been notified to all patients long before it was axed. The migration to a different platform was announced just in time but there was never a mention that we'd all lose our online access. Poorly handled, Bugbrooke Medical Practice..
Visited October 2023
Bugbrooke Medical Practice has not yet replied.
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Review titled Engage Consult
Rated 3 stars out of 5
by Anonymous - Posted on 28 July 2023
Have been with the practice a number of years, usually very good service. My one issue is the use of the engage consult system. Why have a system in place to help shift workers and those who cannot call at 8/10am or 2/4pm whereby the response is always to call. Other practices respond with - the duty doctor (or other appropriate clinician) will call you…40 minutes I was on hold today, after submitting an engage consult yesterday - could’ve save me a lot of time had the response been more forward thinking. I understand we must take ownership for our health, but if you’re going to use online services as just a way of telling patients to call - seems like a waste of money.
Visited July 2023
Bugbrooke Medical Practice has not yet replied.
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Review titled Please make the appointment calling time longer
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
No matter how many times I call to book an appointment I am always waiting for 30 minutes to about an hour, and most of the time I don’t even get through. It is appalling and most of the time I end up walking in to book an appointment because it just gets so silly.
Visited May 2023
Review titled Bugbrooke Medical Practice
Replied on 10 May 2023
We continue to strive to improve our services and welcome all feedback and continue to review our telephone system and will look into this. We are sorry to hear that you are having difficulties when calling the surgery as we try to ensure all calls are answered as quickly and efficiently as possible.