Bulkington Surgery
School Road, Bulkington, Bedworth, Warwickshire, CV12 9JBContact details and opening times
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Reviews
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Review titled Unhelpful reception staff
Rated 1 star out of 5
by Neil Scrivens - Posted on 24 January 2025
My mother called the surgery at 5.32pm requesting an urgent prescription following a hospital visit. She were informed by the receptionist that there were no doctors on site and to call NHS111. I then called on behalf of my mother, who was in extreme pain, and asked why no doctor was available when the surgery is open until 6.30pm. This medication had previously been prescribed. I insisted that the receptionist spoke to a doctor regarding this urgent matter. My mother then received a call back at 5.59pm and was informed the prescription was done. She was also told by the receptionist that they did not appreciate her son’s attitude. I can assure you, I was merely stating their contractual obligations. (Please feel free to listen to the call recording) I am appalled that the receptionist felt it acceptable to be a barrier to clinical care and would have happily have left my mother in pain for the whole weekend. The receptionist informed my mother that there was nothing she could do. Clearly this was not the case. Is this what our NHS has become. Very disappointing.
Visited January 2025
Bulkington Surgery has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Kathryn - Posted on 01 April 2024
I needed support with my Dad, - I live 150 miles away and was struggling get medical advice and care support. The receptionist took all of the relevant details and offered to speak to the Dr to see what she could do. Within 10 minutes she had rang me back to let me know the outcome of her discussions. In the mean time the Dr had turned up at the house. He gave my dad a thorough check and a prescription. This is amazing service and not something I was expecting. Would thoroughly recommend this GP surgery and its understanding and compassionate staff.
Visited March 2024
Bulkington Surgery has not yet replied.
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Review titled Great doctors shame about the receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 12 October 2023
Received quite an abrupt response to my call - my parents who both have alzheimer's wouldn't know to look at a notice on the surgery door regarding flu jabs. Not even a courtesy "goodbye" at end of call! Not what you expect from the role of receptionist.
Visited October 2023
Bulkington Surgery has not yet replied.