Burdwood Surgery
Wheelers Green Way, Thatcham, Berkshire, RG19 4YFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Test Results
Rated 4 stars out of 5
by Susan Anns - Posted on 21 October 2024
I spoke to a kind receptionist today re my test results. They were back but she was unable to decipher as not a clinician and I now have to wait a month to speak to a GP about them. They have not been loaded to the NHS app so cannot try and decipher myself. Worrying for any patient having to wait so long..
Visited October 2024
Burdwood Surgery has not yet replied.
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Review titled Response Time
Rated 4 stars out of 5
by Anonymous - Posted on 28 August 2024
From sample taken on the 15.08.24 to the results given 27.08.24, although negative, could have been a very painful and embarrassing situation
Visited August 2024
Burdwood Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2024
Had a telephone appointment with Dr O this morning. He listed to my concerns and was very understanding and took time to really understand my issues. This is not my regular Dr, but it seems all the Dr here take the time and care needed with their patients. Thank you
Visited August 2024
Burdwood Surgery has not yet replied.
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Review titled Great Experience - All very Friendly
Rated 5 stars out of 5
by Debbie - Posted on 27 August 2024
I had a face to face appointment with Dr B at 9.30 today. He was very thorough, and very welcoming and really listened. He referred me for X-rays, and also a physio appointment. I made the physio appointment at reception before I left, the receptionist was also friendly and helpful. I went straight to W est Berks Hospital and had xrays completed, home by 11.00am. Great experience all round, very smooth, friendly and efficient. Thank you all
Visited August 2024
Burdwood Surgery has not yet replied.
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Review titled Unsatisfactory Visit
Rated 3 stars out of 5
by Ian Arthur Bannister - Posted on 23 May 2023
i picked up a blood pressure machine on the 22nd may 2023 i attempted to use it the following day .i found that the cuff would not stick & presumed that it was fed the wrong way & so reversed it so that the Velcro would stick together & also the attachment to the lead would not remain in place in the machine.i returned to the surgery today 23rd may I asked the receptionist if the cuff was the right way round but she said that she had no idea & that she would ask a nurse.I was given a replacement as apparently there was a piece missing the receptionist made no attempt at an apology for the faulty equipment & my need to make a special journey to return it & also when I asked if I could ask a nurse if the cuff was ok she said”no it will be right”.I thought that my visit could of been dealt with in a more pleasant manner.
Visited May 2023
Burdwood Surgery has not yet replied.