Burley Park Medical Centre
273 Burley Road, Leeds, West Yorkshire, LS4 2ELContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unexpected poor service
Rated 2 stars out of 5
by Anonymous - Posted on 27 January 2025
I contacted the practice via the app on a Monday morning for an acute problem requesting a consultation or prescription that week. I sent a photo with my request so it was quite clear what the issue was and I would expect that if a clinician had seen my request they would have been able to prescribe what I needed without seeing me in person. I got a message back saying they could book me an appointment in 2-3 weeks time. I replied asking if someone could deal with the problem that week as I was going away for 2 weeks the next week. I got a response saying if I needed an urgent appointment I should phone or turn up at 8am or get in touch using the app. I could not reply to that message. It was annoying because I had contacted the practice using the app. I'm now confused about how to get an urgent or semi-urgent appointment because using the app does not seem to work unless you are requesting an appointment in 2-3 weeks. I think a clinical staff member should triage messages sent in by Accurx via the app, otherwise what is the point of using it if the only response is a receptionist offering an appointment in 2-3 weeks.
Visited December 2024
Review titled Burley Park Medical Centre
Replied on 28 January 2025
Dear Anonymous, Thank you for reaching out and sharing your feedback regarding your experience with online consultations. I understand how frustrating it must have been to feel like your request was not addressed appropriately, especially when dealing with an acute issue. I’d like to clarify how the app is currently being used within our practice and address the points you’ve raised. Messages sent online are initially reviewed by our non-clinical team. Unfortunately, clinical triage of online submissions is not always feasible in real-time, which may result in delays for requests requiring more immediate attention. For urgent or semi-urgent matters, such as yours, it’s always best to call the practice directly at 8am to request a same-day appointment, alternatively to calling the practice you can log into the NHS App every morning from 7:50am to book an appointment for the same day, 24hrs, 48hrs and a pre-bookable (within 2 weeks). While the online requests are an excellent tool for non-urgent requests and follow-ups, we recognise that the current process may not meet expectations for more pressing issues hence why we have a disclaimer on the online consultation form to say this form is for routine requests only. We are actively reviewing how we manage online requests to improve our responsiveness and ensure patients feel supported. I’ll share your feedback with the wider team to consider how we can improve our service going forward. Thank you for bringing this to our attention and for your patience as we work to refine our processes. If there’s anything further I can assist you with, please don’t hesitate call the surgery and ask to speak to me directly. Kind regards, Rebecca Davison Practice Manager
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Review titled Gem of a practice!
Rated 5 stars out of 5
by Grateful Mum - Posted on 05 April 2024
My son, who has complex medical, mental and social issues has received fantastic care from this practice. Despite not being the easiest patient, he has received treatment that is way beyond anything experienced from other surgeries. Without exception, the staff (nurses, doctors and admin) have been brilliant and clearly genuinely care for their patients. He has received regular care for vascular ulcer dressings from the nurses. Not the most pleasant task, but always carried out cheerfully and done well. Maybe it's because they are relatively small, but their approach works. Sadly my son is now no longer in their catchment area and has had to register elsewhere....but if you're fortunate enough to register with this team, cherish them! Massive thanks to all at Burley Park for your care.
Visited April 2024
Review titled Burley Park Medical Centre
Replied on 12 April 2024
Dear patient, Thank you so much for taking the time to share your experience with us! We're truly grateful for your kind words and are delighted to hear that your son received fantastic care from our practice. It's wonderful to know that despite the challenges, our staff, including nurses, doctors, and administrative team, went above and beyond to ensure your son's well-being. We understand that receiving regular care for vascular ulcer dressings may not be the most pleasant experience, but we're thrilled to hear that our team approached it cheerfully and effectively. I will be sure to share your review with the whole team. We wish him all the best with his new healthcare providers and once again, thank you for your kind words. Kind regards, Rebecca Davison Practice Manager
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Review titled First Class Experience
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2024
I attended the surgery today for a 13.00 appointment , which was delivered exactly on time by a kind, compassionate, good humoured GP who prescribed me antibiotics, with the script going to the pharmacy , I had them in my hands at 13.12 (including being offered a BP check !!) Primary care at it's finest. Thank you
Visited February 2024
Review titled Burley Park Medical Centre
Replied on 20 February 2024
Dear Patient, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you had such a positive visit to our surgery. Providing prompt and compassionate care is at the heart of what we do, and we're thrilled that our team was able to deliver exactly that during your appointment. We're glad you found our GP to be kind, compassionate, and good-humored – they truly strive to make every patient feel comfortable and well taken care of. It's wonderful to hear that you received your prescription promptly and even had the option for a BP check! We really do appreciate you taking out time to leave us a review. Best wishes, Rebecca Davison Practice Manager
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Review titled Friendly, accommodating and efficient staff
Rated 5 stars out of 5
by Darcie L Cole - Posted on 09 February 2024
The staff members at the practice including reception, GPs and physiotherapist provide a great experience at Burley Park Medical Centre. The reception staff are welcoming and informative both in the practice and over the phone. The physio appointment was easy to book and the therapist's advice was helpful and accessible. The GP's present to be trauma-informed, rigorous and efficient - I have felt validated and respected during appointments. By far the best experience I have had with a GP Surgery in the short time I have been registered. Thankyou
Visited October 2023
Review titled Burley Park Medical Centre
Replied on 20 February 2024
Dear Darcie, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had such a great visit to the Surgery. Our team works hard to provide a welcoming, helpful and informative environment for all our patients so it's reassuring hearing this from you. We're delighted that you found your physiotherapy appointment was easy to book and beneficial. It's especially gratifying to hear that you felt validated and respected during your appointments with our GPs and knowing that you had the best experience with us means a lot. Thank you again for your kind words. I will be sure to pass them onto the team. Best wishes, Rebecca Davison Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Kauser Shah - Posted on 24 May 2023
I can't rate this doctor's practice enough. They have such a great team working there. The receptionists, nurses, g.p's and nurse practitioners. I've had to move so now I'm with another g.p practice but I miss the whole team here. I wish I could bring them with me. They've been so helpful and supportive. Very caring and friendly. You're lucky to be registered at this practice. They are a great asset to the NHS.
Visited April 2023
Review titled Burley Park Medical Centre
Replied on 25 May 2023
Dear Mrs Shah Thank you for such lovely feedback, we really appreciate you taking the time to do so after leaving the practice. I will share this with the team. Wishing you all the best for the future, Jane Heuston Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Kauser Shah - Posted on 24 May 2023
I can't rate this doctor's practice enough. They have such a great team working there. The receptionists, nurses, g.p's and nurse practitioners. I've had to move so now I'm with another g.p practice but I miss the whole team here. I wish I could bring them with me. They've been so helpful and supportive. Very caring and friendly. You're lucky to be registered at this practice. They are a great asset to the NHS.
Visited April 2023
Review titled Burley Park Medical Centre
Replied on 25 May 2023
Dear Mrs Shah Thank you for such lovely feedback, we really appreciate you taking the time to do so after leaving the practice. I will share this with the team. Wishing you all the best for the future, Jane Heuston Practice Manager
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Review titled God tier surgery
Rated 5 stars out of 5
by R Venus - Posted on 04 April 2023
Ive been in many surgeries around the country but none hold up compared to this one. I've relied on them for a wide range of medical needs and they're yet to let me down. The nurses are fab, very friendly and relaxing when having tests and treatments. The reception staff are fantastic, feels like they bend over backwards at the lengths they've gone for me, helping with complex appointments and sorting letters and liaising with clinics across the country for me and they keep great communication, absolute legends. The doctors I've seen are knowledgable and on it while keeping that personal touch. I literally cannot slate anyone. The practise has helped me with medical reports, been adaptive with prescriptions when theres been shortages or problems with them, helped me prepare for surgery and worked in conjunction with at least 3 other clinics in the country I'm in the care of. I genuinely believe they actually care and want to help in anyway they can and I never want to leave the area as I don't wanna have to give this practise up!
Visited April 2023
Review titled Burley Park Medical Centre
Replied on 18 April 2023
Dear R Venus Thank you so much for the taking the time to send us this kind and positive feedback. This has been shared with the whole team. Receiving comments such as these really lift everyone's spirits and boost morale, so again, thank you. Best wishes Jane Heuston Practice Manager