Burlington Primary Care
Burlington Primary Care, 12-14 Burlington Road, Ipswich, Suffolk, IP1 2EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you Practice manager s
Rated 5 stars out of 5
by Angela and rob stroud - Posted on 08 April 2025
We received a letter last week informing us our sons adhd medication would be stopping to be prescribed due to policy changes, my husband spoke to practice manager s who explained right to choose, she followed through with all her promises and call backs and actions, thank you s , also her team on the phone was also very polite and professional, Burlington Road surgery has always helped us when needed for us and our sons, thank you to the whole team, a truly delightful experience that could have been awful. Heartfelt thanks to S
Visited April 2025
Burlington Primary Care has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Sylvia spall - Posted on 20 March 2025
On 14 March. I phoned the surgery at 8.20. and was told I was 21st in the que. However they called back in 10 mins and took my details. I then filled in a questionnaire and shortly afterwards a clinician called and listened symptoms. He invited me to the surgery at 2.30. On arrival I was called in to talk to me. He listened carefully and sounded my chest. He gave me a prescription for antibiotics and I was home by 3.15. I was impressed and really appreciated the care I was given ,
Visited March 2025
Burlington Primary Care has not yet replied.
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Jess Rowley - Posted on 11 February 2025
Very quick, nice staff, very knowledgeable and efficient, answered ally questions and gave me all info I needed. Thank you :)
Visited February 2025
Burlington Primary Care has not yet replied.
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Review titled My lovely practice
by Rachel Ledesma - Posted on 26 February 2025
I suffer with 2 mental disorders one of which can be severely debilitating. Since joining this practice I can't thank everyone enough,the receptionists are all caring, kind and helpful but above all listen My previous practice was fine up until they consolidated then it was a choice of 3 which put my mental health shy high.The receptionists were appalling and I nearly had another relapse. I would like to say that joining this practice was one of the best decisions I've ever made in my life ,everybody has treated me with kindness, thank you so very much to all staff you are all amazing
Visited February 2025
Review titled Burlington Primary Care
Replied on 27 February 2025
Dear Rachel Thank you for your kind words and feedback. I am delighted that your experience has been positive. I will ensure that this feedback is shared with the relevant team. Kind regards Sharon Meers Practice Manager
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Review titled Great patient care
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2025
I very rarely send feedback but I want to highlight the really good service from all members of the team especially Reception staff, very kind and helpful from all
Visited February 2025
Review titled Burlington Primary Care
Replied on 27 February 2025
Dear Patient Thank you for taking the time to share your feedback with us. I am delighted that your experience has been positive and have shared this with the wider team. Kind regards Sharon Meers Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2025
I have today had a coil. The doctor so so kind, explained what was going to happen before and during the procedure. I was nervous but absolutely no need to be!
Visited February 2025
Review titled Burlington Primary Care
Replied on 11 February 2025
Dear Patient Thank you for taking the time to share your positive experience which has been passed the to team Kind regards Sharon Meers (Practice Manager) Kind
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Review titled Receptionist
Rated 5 stars out of 5
by PATRICIA ABRAHAM - Posted on 21 February 2025
Hearing a particular receptionist answer my call is really a comforting thing....she is professional polite and knows her job..she listens to what you have to say and advises you promptly....receptionists can get a raw deal being first person you talk to..but this woman gets *****..wish I could name. her. But thank you
Visited February 2025
Review titled Burlington Primary Care
Replied on 27 February 2025
Dear Patricia Thank you for your feedback regarding your interaction with our staff member. Our Care Navigator was delighted to receive this feedback and kind words. Kind regards Sharon Meers Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Ralph - Posted on 19 February 2025
I came out of hospital on Tuesday 11th Feb after knee replacement surgery. Phoned surgery on Wednesday as I required more pain relief medication. Receptionist answered all my questions and said she would sort it out for me. Received text on Thursday saying all sorted and prescription sent to pharmacy. Hot medication on Friday. A pleasure to deal with
Visited February 2025
Review titled Burlington Primary Care
Replied on 27 February 2025
Dear Ralph Thank you for providing such lovely feedback regarding our team. I hope you are recovering well. Kind regards Sharon Meers Practice Manager
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Review titled Excellent
Rated 5 stars out of 5
by Natalie Pollard - Posted on 11 February 2025
Today I had my coil changed over and the doctor was very professional and friendly. She made me feel at ease and was very reassuring.
Visited February 2025
Review titled Burlington Primary Care
Replied on 27 February 2025
Dear Natalie Thank you for your kind words regarding your recent experience of our service. I have passed this on to the applicable doctor and team. Kind regards Sharon Meers Practice Manager
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Review titled Health & Wellbeing
Rated 5 stars out of 5
by Helen Tanner - Posted on 02 April 2025
Cati has been very helpful. She has taken the time to listen to my problems. She has been kind and empathetic. I was contacted by another service via the NHS for cancer and they did not show the same care as Cati.
Visited December 2024
Burlington Primary Care has not yet replied.