Burlington Primary Care
Burlington Primary Care, 12-14 Burlington Road, Ipswich, Suffolk, IP1 2EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very supportive staff
Rated 5 stars out of 5
by A.T. - Posted on 29 July 2024
The staff at Burlington PCT have been very supportive over several years, helping me to cope with my long-term condition and the side-effects of treatment (sometimes, it seems to me, despite the limitations of inflexible IT systems and the bureaucratic box-ticking required by DoH). The Health and Wellbeing Coach has been particularly helpful being able to get to know me better over a longer period of time than GPs have the opportunity to do these days, taking a more holistic view of my situation and supporting me in so many ways. I have found it easier to cope this year than before due to their help and don’t know how I would manage now without it, thank you.
Visited July 2024
Burlington Primary Care has not yet replied.
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Review titled Very impressive service
Rated 5 stars out of 5
by Lesley Webb - Posted on 26 June 2024
I cannot fault the care and efficiency that I received today. Amazing service and very caring staff.
Visited June 2024
Review titled Burlington Primary Care
Replied on 26 June 2024
Thank you for taking the time to feedback on your recent experience of our service. I shall share your kind words with the team Sharon Meers Practice Manager
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Review titled Easy registration
Rated 5 stars out of 5
by Nina Dotesio-Eyers - Posted on 04 June 2024
Recently registered at this surgery the process on line was easy and straightforward. Reception very informative and helpful when I phoned with a query.
Visited June 2024
Review titled Burlington Primary Care
Replied on 26 June 2024
Thank you for taking the time to share your kind feedback and the positive experience you had registering with us. Kind regards Sharon Meers Practice Manager
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Review titled Unhelpful and rude reception staff
Rated 1 star out of 5
by Stephen D - Posted on 08 May 2024
Standards have slipped abruptly since covid. The reception staff are rude and unhelpful. It’s nigh on impossible to see a doctor. I have called two days running to try and get a telephone appointment, reception inform me that as my issue isn’t an emergency I need to try again the following day. What a waste of time!
Visited May 2024
Review titled Burlington Primary Care
Replied on 26 June 2024
Dear Stephen I am sorry that you feel standards have slipped since covid. In order to mange the demand on our services and ensure that patient needs are matched with the most applicable clinician, it does mean that we do need to triage our calls and manage calls in the best way possible. At times, due to high demand and changes to the clinical rota, it is necessary to limit our service to urgent/emergency requests only. I hope that you have since been able to access our team? Please let me know if this is not the case and I will look into this for you. My apologies that you have not experienced the expected service from us. Kind regards Sharon Meers Practice Manager
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Review titled Extremely helpful
Rated 4 stars out of 5
by Anonymous - Posted on 20 May 2024
I was in despair after leaving psychiatric hospital and being put in to a hotel. Dr helped me overcome negative thoughts and spoke to council and got me some where safe to stay
Visited May 2024
Review titled Burlington Primary Care
Replied on 26 June 2024
I am sorry to learn you have been having a tough time, but very pleased that we have been able to support you at this time. Your comment is even more appreciated knowing this. Kind regards Sharon Meers (Mrs) Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
I’ve been seen by the nursing team for 18 months. They have done above and beyond to help with my issue. Trying every treatment on offer to them and getting advice from other specialists. They have supported me not only with my issue but also emotionally in what has been a relentless and painful time. Unfortunately I have to move on to another area of care now but am eternally grateful for everything the nursing team have done for me as well as the GP and reception staff who have assisted over the last 18 months.
Visited January 2024
Review titled Burlington Primary Care
Replied on 26 February 2024
Thank you for taking the time to share your positive feedback especially at a time when you are busy preparing to move to a new area. We wish you all the very best Kind regards Sharon Meers Practice Manager
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Review titled Good interaction and answered wuestions
Rated 5 stars out of 5
by Kevin - Posted on 28 November 2023
Appointment for injection I was not expecting but offered due to reaching a certain age. Easy to make appointment and administer of injection spot on time, professional and talked with ease, friendly courteous and answered questions I asked. Thank you and great service
Visited November 2023
Review titled Burlington Primary Care
Replied on 11 January 2024
Dear Kevin I am very happy that you found our service positive and I will pass this on to the team. Kind regards Sharon Meers Practice Manager
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Review titled New Telephone System
Rated 3 stars out of 5
by Paul - Posted on 18 October 2023
I just want to say how impressed I am with your new telephone system. The call back facility means that contact with you is considerably less stressful than previously. Now, there is no need to spend a lot of time re-dialling before getting a ringing tone and then even more time waiting to get to the top of the queue. Your operatives are as helpful and considerate as ever. This new system certainly gets a 10 out of 10 from me. Thank you.
Visited October 2023
Review titled Burlington Primary Care
Replied on 11 January 2024
Dear Paul Thank you for taking the time to provide us with this feedback. I am delighted that this change is having a positive impact on how you can access our service. Regards Sharon Meers, Practice Manager
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Review titled Covid / flue jab
Rated 4 stars out of 5
by Angela Cooper - Posted on 05 October 2023
Very quick and pain free. Husband was reluctant to have his jabs, nurse kindly went into car park and talked him into having them. Great service in my opinion.
Visited October 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Dear Patient Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by MR TIMOTHY O WRIGHT - Posted on 05 October 2023
After my call a doctor phoned me back after about an hour, discussed my problem with me then booked me in for a face to face 3 hours later, which is a great service Thanks to all the Burlington team.
Visited October 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Dear Patient Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager