Burlington Primary Care
Burlington Primary Care, 12-14 Burlington Road, Ipswich, Suffolk, IP1 2EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
I’ve been seen by the nursing team for 18 months. They have done above and beyond to help with my issue. Trying every treatment on offer to them and getting advice from other specialists. They have supported me not only with my issue but also emotionally in what has been a relentless and painful time. Unfortunately I have to move on to another area of care now but am eternally grateful for everything the nursing team have done for me as well as the GP and reception staff who have assisted over the last 18 months.
Visited January 2024
Review titled Burlington Primary Care
Replied on 26 February 2024
Thank you for taking the time to share your positive feedback especially at a time when you are busy preparing to move to a new area. We wish you all the very best Kind regards Sharon Meers Practice Manager
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Review titled Good interaction and answered wuestions
Rated 5 stars out of 5
by Kevin - Posted on 28 November 2023
Appointment for injection I was not expecting but offered due to reaching a certain age. Easy to make appointment and administer of injection spot on time, professional and talked with ease, friendly courteous and answered questions I asked. Thank you and great service
Visited November 2023
Review titled Burlington Primary Care
Replied on 11 January 2024
Dear Kevin I am very happy that you found our service positive and I will pass this on to the team. Kind regards Sharon Meers Practice Manager
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Review titled New Telephone System
Rated 3 stars out of 5
by Paul - Posted on 18 October 2023
I just want to say how impressed I am with your new telephone system. The call back facility means that contact with you is considerably less stressful than previously. Now, there is no need to spend a lot of time re-dialling before getting a ringing tone and then even more time waiting to get to the top of the queue. Your operatives are as helpful and considerate as ever. This new system certainly gets a 10 out of 10 from me. Thank you.
Visited October 2023
Review titled Burlington Primary Care
Replied on 11 January 2024
Dear Paul Thank you for taking the time to provide us with this feedback. I am delighted that this change is having a positive impact on how you can access our service. Regards Sharon Meers, Practice Manager
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Review titled Covid / flue jab
Rated 4 stars out of 5
by Angela Cooper - Posted on 05 October 2023
Very quick and pain free. Husband was reluctant to have his jabs, nurse kindly went into car park and talked him into having them. Great service in my opinion.
Visited October 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Dear Patient Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by MR TIMOTHY O WRIGHT - Posted on 05 October 2023
After my call a doctor phoned me back after about an hour, discussed my problem with me then booked me in for a face to face 3 hours later, which is a great service Thanks to all the Burlington team.
Visited October 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Dear Patient Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2023
My whole experience from start to finish was excellent. I didn’t have to wait at all and the staff were well organised and helpful
Visited October 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Dear Patient Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Covid and Flu Vaccinations
Rated 3 stars out of 5
by Paul - Posted on 18 October 2023
Very smooth throughout. Booking was easy. On attending the clinic there was minimal delay and the clinician dealt with both my wife and myself at the same time. Neither of us had any after effects other than the usual soreness in the arms for a few days.
Visited October 2023
Review titled Burlington Primary Care
Replied on 11 January 2024
Dear Paul. Thank you for providing us with such positive feedback. I am delighted that both the booking and vaccination service easy and positive. Kind regards Sharon Meers Practice Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Mrs Jane Hardy - Posted on 06 October 2023
I attended the flu/covid vaccination clinic. It was very well organised and meaning the vaccinations were carried out quickly. Friendly staff helped lighten the visit.
Visited October 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Dear Patient Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Professional service
Rated 4 stars out of 5
by Mr Cary D Frost - Posted on 06 October 2023
Very professional service, quick and pain free for both COVID and flu injections. Would highly recommend this practice
Visited October 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Dear Patient Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Steve dunningham - Posted on 05 October 2023
Been at this surgery for years now , never had a problem , yes it is a busy place you can't always get through on the phone first time , the staff are always helpful and polite despite having to do a very stressful job
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Dear Patient Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager