Burlington Primary Care
Burlington Primary Care, 12-14 Burlington Road, Ipswich, Suffolk, IP1 2EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exceptional Practice.
Rated 5 stars out of 5
by Julie Barker - Posted on 05 October 2023
Went for my flu and covid boosters and can honestly say that I can thourghly recommend this practice. They are professional and curious and make you feel safe with them. I have been with this practice all my life and would not want to go to any other one.
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Best GP we have been to.
Rated 5 stars out of 5
by Mary Bloom - Posted on 05 October 2023
Excellent as usual. No queue even for the ‘flu’ and Covid vaccinations. Friendly, helpful and professional staff.
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Good clinic
Rated 4 stars out of 5
by Julie Ager - Posted on 05 October 2023
I found the flu/COVID clinic, a part from the Portman Road clinic, the best well organised. I had difficulty going up steps I was told to go in the back door which made me feel more comfortable about the clinic. Thank you to the receptionist for reassuring me when I telephoned.
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. I will pass your kind words on to the reception team We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Covid jab
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2023
I arrived a few minutes early but was seen straight away by a friendly nurse with a great sense of humour and had my jab with no problem, unfortunately I didn't get his name. I was in and out in about 5 minutes. Excellent service
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. I shall pass your message on both of the male nurses on duty that day. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2023
I have always been treated with kindness and care. Excellent attention. On a recent trip for Covid and flu jabs, no waiting, car park attendant was so helpful too.
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. I shall pass your thanks on to our car park attendant! We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Very efficient
Rated 3 stars out of 5
by Keith Wade - Posted on 05 October 2023
My recent Covid booster and flu jabs were easy to book and I was dealt with efficiently at the surgery with no waiting around.
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Much more efficient than it was
Rated 5 stars out of 5
by Aideen Carter - Posted on 08 October 2023
Attended for flu and covid jabs. All staff happy, helpful and efficient. I also had another issue in September, which was handled very efficiently and satisfactorily, taking all the stress out of the situation. Thanks to all the staff.
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Excellent experience
Rated 5 stars out of 5
by Terrence Cowie - Posted on 05 October 2023
I turned up early for my appointment was told because I had booked appointment guide line only as long as you turn up on day then any time would be fine gave my name to assistant who told me there was some one able to see me straight away sat down checked name and date of birth was told I was eligible for both injections covid in one arm flu in other arm once completed was free to go all in all in and out within 5 minutes
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Dear Patient Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Covid experience
Rated 5 stars out of 5
by Pat Coe - Posted on 08 October 2023
My husband and I both had Covid and flu vaccines at the surgery. We were early but treated immediately. The staff were friendly and professional and the whole process was very efficient
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Efficient, friendly practice
Rated 5 stars out of 5
by Reggie - Posted on 05 October 2023
I had the covid boost and flu jabs together sept 2023. As usual the reception, organisation and delivery of the jabs was handled efficiently, friendly and within the time indication. I have only returned to the uk since 2020 and they have been excellent in all respects
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager