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Burn Brae Medical Group

Burn Brae Medical Group, Hexham Pri, Corbridge Road, Hexham, Northumberland, NE46 1QJ

Contact details and opening times

Patient ratings and reviews

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Reviews

Displaying 1 to 2 of 2

  1. Review titled Poor and disappointing practice

    Rated 1 star out of 5

    by Anonymous - Posted on 04 June 2024

    Unfortunately I found a GP today at this practice to be rude, highly dismissive of my pain. I had hoped for better treatment in 2024 but this was not it. Even though I am a healthy weight, they would rather tell me to lose some instead of look into the root cause.

    Visited June 2024

    Report as unsuitable

    Burn Brae Medical Group has not yet replied.


  2. Review titled Rude Receptionist

    Rated 4 stars out of 5

    by Anonymous - Posted on 15 December 2023

    My mum suffers with horrendous anxiety and can get her words very mixed up and talks very fast this is just how she communicates. After being told she would be rang twice about a prescription, the day after she still hadn’t heard therefore called back and tried to explain herself. The receptionist was very rude saying she couldn’t get a word in edgeways!!! My mum kindly explained she suffers with severe anxiety and apologised to which the receptionist wanted to speak to myself (her daughter) about the situation which I thought was uncalled for. My mum is most upset especially after being referred to as snappy and the receptionist couldn’t get a word in edgeways! Please don’t let this happen again!!

    Visited December 2023

    Report as unsuitable

    Review titled Burn Brae Medical Group

    Replied on 19 December 2023

    Dear patient Thank you for your feedback. I'm sorry to hear that your mum was upset with our receptionist. In order to find out more about this call and identify what occurred I would need more information. If you would like to contact me at the Practice then I would be happy to review this matter. Regards Simon Guy Managing Partner Burn Brae Medical Group

    Report as unsuitable