Burnham Health Centre
Minniecroft Road, Burnham, Slough, Berkshire, SL1 7DEContact details and opening times
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Reviews
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Review titled Trying to book a phone appointment with a GP
Rated 1 star out of 5
by Ashley Bryant - Posted on 14 August 2024
I am a chartered engineer and chartered IT professional. It has been impossible to book a GP phone appointment. The health centre website is confusion, way too much information, no prioritisation of information. I have phoned the centre twice. I was told to call back the following morning at 08:00am. When I did, the option that I was given (4) was for carers. I am not a carer and only want a simple referral letter for chiropractic treatment, so that option did not work. I called again and was told I have to call at 13:00. I have done so and then been told by a voice recorded message that the phone system opens again at 13:30. All I want is a very, very simple request to be addressed. A very short conversation with a GP so that I can hopefully secure a referral letter for a chiropractor. I have already had one appointment because the pain was so intense, but will have to pay and cannot claim back on company healthcare insurance unless I have a referral letter. I hardly ever go to the doctors. The last time was a couple of years ago. As someone who does not use NHS services on a regular basis, the information provided and processes are so confusing as to make me give up. When I ask what I consider to be basic, simple questions to receptionists, I don't get a clear answer. Everything is skewed in favour of your receptionists. If I show the slightest level of frustration that I do not feel that I am being heard, that I do not understand how to use services (that will be cancelled on the 18th August) and don't know how to proceed, your telephone system introduction informs me that any frustration or the like is not acceptable. That puts the caller in a very, very difficult position. Firstly, it is unfair to think that they understand the system, (because if they use the system infrequently, they are likely to be people that take good care of themselves from a health perspective), when the system is complex, confusing and is unable to provide a very simple and clear process to book a doctor's appointment. I have now given up. I will not be contacting the surgery again. In business we use the phrase, Priortise, Focus, Win and Proper Planning Prevents Poor Performance. I do not believe that your patient access processes are simple, easy to use nor stress free. Your receptions have too much power, are like robots in the answers that they give and are unable to answer any questions that are outside mainstream standard requests. This is not the way a national health service should operate. Please make the system simpler and accessible for those people that look after their health too and don't need frequent medical appointments.
Visited August 2024
Burnham Health Centre has not yet replied.
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Review titled Great treatment
Rated 5 stars out of 5
by Paul - Posted on 04 July 2024
I walked in with a item in my ear. Even though I had no appointment I was seen quickly and all was resolved.
Visited July 2024
Burnham Health Centre has not yet replied.
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Review titled Breathtakingly bad
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2024
Handling of repeat prescriptions has been irresponsible and dangerous. I've had long gaps in medications that I can't safely be off and I consistently have difficulties getting repeat medications prescribed. In the case of one medication, I've been rationing for over a month, have been taking half the dosage I should have been, have finally run out entirely, and the surgery are still refusing to prescribe. Extremely non-communicative with patients and internal communication seems very poor. On multiple occassions, I've had a request for a repeat prescription rejected without any communication that that has even happened, let alone the reason why. Please - I just want my meds so I can live my life :'(
Visited July 2024
Burnham Health Centre has not yet replied.
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Review titled Lack Of Information
Rated 3 stars out of 5
by Anonymous - Posted on 21 June 2024
Have tried for many weeks to get an appointment. Lack of information on their website to find out what times appointments are available. A lot of information on their website, but is it relevant information?? Tried to ring the practice, but had to wait on the phone for so long!
Visited June 2024
Burnham Health Centre has not yet replied.
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Review titled Professional and happy
Rated 4 stars out of 5
by Anonymous - Posted on 26 April 2024
Very professional, greeted me with a smile, made me feel relaxed, and was a really efficient, confident, really was a good experience.
Visited April 2024
Burnham Health Centre has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 29 April 2024
Reception staff are friendly and welcoming. Didn't have to wait too long for my appointment. The nurse made me feel relaxed before administrating my vaccination.
Visited April 2024
Burnham Health Centre has not yet replied.
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Review titled Not possible to see a doctor
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
After 10 attempts to phone everyday, I gave up and had to go to 111 and visit a doctor is High Wycombe,
Visited April 2024
Burnham Health Centre has not yet replied.
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Review titled Great nurse
Rated 5 stars out of 5
by Alex - Posted on 26 April 2024
The nurse was extremely professional but given I was there for a procedure was also very efficient. She provided me with all the relevant information, how results will be communicated and then timelines.
Visited April 2024
Burnham Health Centre has not yet replied.
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Review titled Friendly team
Rated 5 stars out of 5
by Sean - Posted on 26 April 2024
Nurse was very engaging and made sure all the relevant tests were done for this annual review.Reception staff helpful and good natured. I had to go back a couple of times within the hour due to forgetting something and the staff made the whole experience a pleasant one.
Visited April 2024
Burnham Health Centre has not yet replied.
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Review titled Lovely doctor
Rated 4 stars out of 5
by Margaret - Posted on 17 April 2024
Lovely Doctor explained everything clearly & well. Gentle & caring as he examined me. Referring me for blood test & colonoscopy.
Visited April 2024
Burnham Health Centre has not yet replied.