Burnley Group Practice
St Peters Centre, 3Rd Floor Church Street, Burnley, Lancashire, BB11 2DLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Burnley Group Practice.
Reviews
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
Ever since the surgery's merged together. I find it extremely difficult to get threw.. they tell you to phone at 8am for appointments for them to disconnect the call without even putting you in the que.. then when you do finally get in the que your waiting upto 45 minutes before they answer that's if it doesn't cut you off half way threw.. if your lucky you'll get an answer to be met with a rude receptionist who sounds like they can't be bothered talking to you. Over all I would not recommend this doctors surgery anymore.. definitely needs work.. I can understand the stress and strain GPS are going through. But something needs to be done.
Visited December 2022
Review titled Burnley Group Practice
Replied on 13 December 2022
Dear Patient Thank you for taking the time to share your feedback. We have a new phone system which is having teething problems, your patience would be appreciated. You are correct in observing the stress and strain that GPs are going through, however we have a fantastic team who are doing their best under the current circumstances. I'm sorry if the receptionist you spoke to seemed rude and couldn't be bothered, we will discuss this in our next team meeting. We have recently recruited more reception staff to cope with the increased demand and are training them. Helen Harrison Quality Manager