Bute House Medical Centre
Grove Road, Luton, Bedfordshire, LU1 1RWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment system awful
Rated 1 star out of 5
by J Johnson - Posted on 11 June 2024
Didn't get a call back for a telephone appointment. Called to request again and told had to go online. Online service reached capacity each time attempted to use, called to try a book non same day appointment but receptionist said had to go through online system. I don't have a problem with triage but having 8am on the dot as the only time to request an appointment makes the service inaccessible for many. It's not an emergency so I don't want to waste A&E time but it's an ongoing condition, the NHS website says I should contact a GP based on my symptoms but too hard to speak to one. If there is a feedback form on the website for the surgery it's well hidden so you can't even make a complaint.
Visited April 2024
Bute House Medical Centre has not yet replied.
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Review titled Appoint Problem with the practice
Rated 1 star out of 5
by Mohammad Arif - Posted on 26 April 2024
I am trying to get appointment for my regular GP. I am told to register on line first. I have filled the details and sent it. Got reply saying send two proof of address. But still no registration. Rang surgery. Fir the receptionist was not interested in talking and then she said send the details again. Told her the details. Then after persuading her she tried to take my my details. She was not concentrating , told her everything tree four times. Answer was. Registration will take two weeks and then till no appointment for you. Told me to go to hospital. This is not acceptable. What a shame. My regular Doctor Is very good Doctor. But surgery appointment procedure is awful.
Visited April 2024
Bute House Medical Centre has not yet replied.
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Review titled Always get an appointment when needed
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2024
I called on the off-chance to see if there was any availability as trying to go online stated it was temporarily unavailable which is the reason I made the call and needed an urgent consultation and medication. The lady who took the call was very polite and helpful and organised a late appointment so that I did not suffer due to my work role. Much appreciated for her time and supportive manner.
Visited February 2024
Bute House Medical Centre has not yet replied.
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Review titled Practice needs to be looked into
Rated 1 star out of 5
by Derhyce Gill-Randino - Posted on 05 February 2024
I went in the practice ans spoken to guy at the reception to hand my stool sample in but he couldn't understand me and he asked whats my name and date of birth took so long and he spelt my name wrong I told him he didn't correct it I was waiting for a long whilen just to hand in stool sample.
Visited February 2024
Bute House Medical Centre has not yet replied.
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Review titled Impossible to see a doctor
Rated 2 stars out of 5
by Anonymous - Posted on 25 July 2023
The last three times I have tried to call at 8:30 I have sat in hold for at least an hour and a half, just to be told all the appointments have gone. Call back tomorrow and try again. I can't do this everyday as I work. Twice I have tried to get my very unwell child seen, but no. It was more acceptable for them that I call 111 and take him to St. Albans at 11:30pm to be seen. Routine appointment, can see you in a month. Just as well it's not for abnormal lumps or other worrying things. However, copious messages and emails I get sent inviting me to wellwoman clinics, health check clinics, flu jabs, etc. I wonder if so much of the time the doctors have free to run these clinics but not see ill patients is to do with additional funding. It was never like this before, over twenty years a patient here and have never felt so let down.
Visited May 2023
Bute House Medical Centre has not yet replied.
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Review titled Excellent clinic
Rated 5 stars out of 5
by Agnieszka Wyżlic - Posted on 23 November 2022
For the first time in a few years I met such Professionals in GP. The doctor was very nice, he had time to talk, explain, advise, the nurses the same and the reception staff is also very nice.
Visited November 2022
Bute House Medical Centre has not yet replied.