Buxted Medical Centre
Framfield Road, Buxted, Uckfield, East Sussex, TN22 5FDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
This surgery has an extremely inefficient and inaccessible 'system' for booking appointments. Good luck if you have any kind of neurodiverse condition, they don't care. Last week I was on hold for over an hour before the call was disconnected- twice. This week I gave up after calling 25 times and the call being disconnected and went in. Receptionist was extremely arrogant and uncaring. She did not apologise or sympathise, and simply contradicted me saying 'they are answering calls'. I have the proof on my phone that the phone system was not working again. The surgery acknowledges this is a problem on this very website. Why lie to me? Besides which, 3 of them were just chatting away doing nothing at all when I walked in. She then haughtily told me not to speak to her like that- I was calm in tone, I had not raised my voice, I was not making comments about her, I was explaining that was going on and I had a right to be upset. She did not care. World Mental Health day today! I made a complaint last week which surprise surprise, no-one has responded to and am still waiting for confirmation of whether a prescription has been renewed two weeks later. This surgery is an actual danger to health and the receptionists urgently need proper training. I cannot speak about the GPs as I never actually manage to speak to one.
Visited October 2022
Review titled Buxted Medical Centre
Replied on 05 December 2022
We should be grateful if you would send an email to the practice email address for the attention of Martha Newman, Operations Manager together with a note of when you called in order that we can check our call recording system to check what may have happened. It is very difficult to investigate this without knowing who you are or which dates you are referring to. We are sorry you had such a difficult experience and that you are unhappy with the service you have received.
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Review titled Wonderful reception lady
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2022
A huge thank you to the lovely reception lady, who was so incredibly helpful when I called up for an appointment for my ill 19 month old son. Thank you so much for being so attentive and supportive - I was feeling unwell myself, and you made the entire experience easy and stress-free. You were so patient, and I really appreciated it.
Visited October 2022
Review titled Buxted Medical Centre
Replied on 05 December 2022
Thank you very much for taking the time to provide positive feedback. We are all trying our best in really challenging times.