Caerleon Surgery
Dover Street, Bilston, West Midlands, WV14 6ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good
Rated 5 stars out of 5
by Anonymous - Posted on 13 August 2024
Helpful staff sorted an appointment the same day I went in. Listened to me carefully about my problems. Highly recommend
Visited August 2024
Caerleon Surgery has not yet replied.
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Review titled Best practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2024
I had problems with migraines for a few weeks. Got through to speak to the doctor who referred me to the specialist. This has helped a lot and now very rarely have any episodes. The staff and practice are an asset to the nhs
Visited August 2024
Caerleon Surgery has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2024
Managed to call through and get booked in pretty quickly much better experience than the last surgery I went to. Doctors were helpful and got me what I needed.
Visited July 2024
Review titled Caerleon Surgery
Replied on 25 July 2024
Dear Patient Thank you for your positive feedback. We are pleased to hear you have had a good experience with our service. I will pass on your positive feedback to the staff. Sherri Higgott, Hub Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2024
Got appointment on the the day excellent service from the practice polite staff great dr highly recommended dr took time in listening to my problems felt happy
Visited July 2024
Review titled Caerleon Surgery
Replied on 25 July 2024
Dear Patient Thank you for your positive feedback, we are happy you have had a good experience with our service. Your feedback is valued. Many thanks Sherri Higgott
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2024
Dr was great, receptionists were very helpful, well done all, they all went out of their way to help, highly recommend
Visited July 2024
Review titled Caerleon Surgery
Replied on 25 July 2024
Dear Patient Thank you for your positive feedback, your review is really appreciated. I will pass your complimentary comments to the staff. Many thanks Sherri Higgott, Hub Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2024
Came to see Dr he listened to all my problems without interruption when i left i felt happy with what he explained to me. The reception staff were very helpful and polite. Will tell family and friends about the great service
Visited June 2024
Review titled Caerleon Surgery
Replied on 25 July 2024
Thank you for your positive review, your kind words go a long way and we will make sure the GP and Reception staff are aware of your lovely feedback.
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Review titled Extremely poor
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
I’ve been with this surgery for many years and the service was good up until over year ago. Hard to get medication as doctor has stopped service with local pharmacy, can’t order over the phone. I’ve been to the surgery many times in Person only to find it closed. Finally got to speak to someone today over the phone, didn’t get all my medication I needed and the receptionist ignored my request to book my annual asthma review appointment. Haven’t been able to get medication for 12 months from the surgery, forced to use NHS 111.
Visited March 2023
Review titled Caerleon Surgery
Replied on 25 July 2024
Dear Patient I have recently taken over the role of Hub Manager at this surgery, I'm sorry to hear you have had a negative experience with our surgery. I hope the issues has now resolved. Please contact the surgery if there are further issues. Many thanks Sherri Higgott, Hub Manager
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2023
Order prescriptions through our usual pharmacy who then request the prescriptions from the surgery. Our pharmacy to constantly having to chase up the prescription as they haven't received it. We then have to contact the surgery ourselves to then be blatantly lied to by the receptionist who says it hasn't received any requests but we have the proof in black and white they have. The receptionist is rude and really doesnt care. To be honest it's actually a miracle if they answer the phone. Terrible practice
Visited February 2023
Review titled Caerleon Surgery
Replied on 25 July 2024
Dear Patient Thank you for your feedback I have recently taken over the role of Hub Manager for the surgery and I apologise for your poor experience in the past. I hope the situation has now improved. I recommend using the 'NHS app', this is a great way to order medication and track what is happening with your request. Many thanks Sherri Higgott, Hub Manager
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Review titled Health and Beyond
Rated 3 stars out of 5
by Anonymous - Posted on 11 January 2023
I would like to know how I can call this surgery and speak to someone at this surgery? As everytime I have tried to call the call gets diverted to well I don't know where . Its very disconcerting to have these changes implemented and have no information in regards to how these groups of surgeries operate. If only the information on the Website was updated regularly, that would be useful for the patients. It really seems that we are just numbers. A source of income for them.
Visited January 2023
Review titled Caerleon Surgery
Replied on 25 July 2024
Dear Patient I have recently taken over as the new Hub Manager, I hope your concerns have now been resolved. Please do not hesitate to contact the surgery should the matter still be ongoing. Many thanks Sherri Higgott, Hub Manager
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Review titled Shambles
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2022
Booked in for an appointment that is required at 6-8 weeks post surgery at only 3 weeks 6 days.... likely because the receptionist felt the need to answer and take personal calls whist dealing with me! 1 hour so far in attempt to get through go amend the appointment and they keep cutting the linr
Visited September 2022
Review titled Caerleon Surgery
Replied on 25 July 2024
Dear Patient Thank you for your feedback. I have recently taken over the role of Hub Manager and I can only apologise for your poor experience. I hope any recent experience has been more positive. Many thanks Sherri Higgott, Hub Manager