Calverley Surgery
Calverley Medical Centre, 43 Upper Carr Lane, Calverley, Leeds, West Yorkshire, LS28 5PLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Blood Test
Rated 5 stars out of 5
by Andrew Heaton - Posted on 14 March 2024
I'm not great with needles and I was made very comfortable before starting the process. It was virtually pain free, quick and well explained. My previous experiences with other nurses haven't been as good as it was today.
Visited March 2024
Review titled Calverley Surgery
Replied on 18 March 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled No fuss
Rated 5 stars out of 5
by Daniel Firbank - Posted on 14 March 2024
Went for a blood test and was in and out quickly with no issues. Booking in system is easy to use and the nurse who saw me looked after me well
Visited March 2024
Review titled Calverley Surgery
Replied on 18 March 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Faultless service
Rated 5 stars out of 5
by Louise - Posted on 01 February 2024
All aspects of my experience was straight and efficient from making appointment, reminders and the GP surgery on the day. The practise nurse was friendly, thorough and professional. I felt completely at ease and well taken care of. Thank you.
Visited February 2024
Review titled Calverley Surgery
Replied on 07 February 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled West lodge is amazing
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2024
I first got a text and I read and followed the links to respond and everything was so simple thank you
Visited February 2024
Review titled Calverley Surgery
Replied on 18 March 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Excellent nurse care
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2024
Went for a routine check and the nurse who saw me was kind, informative and professional. Not a particularly procedure was very easy due to how lovely she was - thank you.
Visited February 2024
Review titled Calverley Surgery
Replied on 18 March 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Good Experience - Blood Test
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
Very impressed with manner in which I was dealt with. Very professional and pleasant. I was made to feel completely at ease.
Visited January 2024
Review titled Calverley Surgery
Replied on 17 January 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Near impossible to contact
Rated 2 stars out of 5
by Anonymous - Posted on 12 January 2024
Having tried numerous times to get an appointment since before Christmas I have given up! Every morning at 8am is impossible to even get in the queue as too busy although calling in to the surgery there were only 2 in the waiting room. I even tried late afternoon on Wednesday and was on hold for 1 hour before having to ring off after moving from 8 to 2 in the queue. There is a sign now taking new patients, how does that work as they can't cope with the ones they have. As a family we have been with the practice for over 20 years and when you do manage to see a doctor we have no complaints but the appointment system is now appalling
Visited January 2024
Review titled Calverley Surgery
Replied on 17 January 2024
We always strive to meet patient expectation and deliver the highest standards of healthcare. For most of our patients, we achieve this. Unfortunately, with increased demand and sometimes reduced staffing levels this can impact waiting times on the telephone for patients during peak times, please accept our apologies for any difficulties you have experienced. We want to help patients access the practice as easily as possible and below is a list of alternative ways to access services at West Leeds Family Practice and are available via the practice website www.westleedsfamilypractice.co.uk 1 / REGISTER FOR ONLINE SERVICES • book, check or cancel appointments with a GP, nurse, or other healthcare professional • order repeat prescriptions • see parts of your health record, including information about medicines, vaccinations, and test results • see communications between your GP surgery and other services, such as hospitals 2 / REGISTER FOR NHS APP NHS App allows you to access lots of different health and care websites and apps with just one set of login details. You can securely access many digital health and care services with one email address and password. You will need: • an email address (with more than 6 characters) • a mobile phone number 3 / PATCHS • Accessing PATCHS: you can access PATCHS by clicking on the banner on your GP website or using the NHS App (if your GP practice have enabled access). • Registering for PATCHS: you can access PATCHS by using the NHS App or NHS Login • Logging in to PATCHS: Once you have registered, you can login by entering your registered email address and password.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
Smear test - easy to get a suitable appointment, in time for the appointment, no delays, nurse very reassuring and informative. Comfortable appointment
Visited January 2024
Review titled Calverley Surgery
Replied on 07 February 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Really hard to get an appointment
Rated 3 stars out of 5
by ALB - Posted on 06 December 2023
It seems extremely difficult to get an appointment and is getting worse. I've called 3 days in a row now to be told that no appointments are available, and have had to wait up to 18 minutes on hold each time. Whilst I have no complaints about the practice staff or medical staff and feel well looked after when I do manage to get an appointment, the nurses are especially lovely and helpful, but I am quite perturbed about how hard it is to get an appointment in the first place, and this happens every time, it's not just a one off. Surely if the issue is that they need more slots available they need to employ more staff.
Visited December 2023
Review titled Calverley Surgery
Replied on 17 January 2024
As a healthcare organisation we aware that visiting can, at times, be stressful and concerning for patients. Delays in obtaining appointments and delays sometimes due to unforeseen emergency appointments, can also add to these concerns. We always strive to meet patient expectation and deliver the highest standards of healthcare. For most of our patients, we achieve this. Unfortunately, with increased demand and sometimes reduced staffing levels this can impact waiting times on the telephone for patients during peak times, please accept our apologies for any difficulties you have experienced. We want to help patients access the practice as easily as possible and below is a list of alternative ways to access services at West Leeds Family Practice and are available via the practice website www.westleedsfamilypractice.co.uk 1 / REGISTER FOR ONLINE SERVICES • book, check or cancel appointments with a GP, nurse, or other healthcare professional • order repeat prescriptions • see parts of your health record, including information about medicines, vaccinations, and test results • see communications between your GP surgery and other services, such as hospitals 2 / REGISTER FOR NHS APP NHS App allows you to access lots of different health and care websites and apps with just one set of login details. You can securely access many digital health and care services with one email address and password. You will need: • an email address (with more than 6 characters) • a mobile phone number 3 / PATCHS • Accessing PATCHS: you can access PATCHS by clicking on the banner on your GP website or using the NHS App (if your GP practice have enabled access). • Registering for PATCHS: you can access PATCHS by using the NHS App or NHS Login • Logging in to PATCHS: Once you have registered, you can login by entering your registered email address and password.
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Review titled A lovely family friendly GP
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
We have needed to use this GP countless times for my two young boys and they are alwaya amazing. We get in and see if an appointment is needed urgently and the staff are always so kind and considerate. They make it a lovely experience for my boys and my eldest actually looks forward to going to the doctors and says hello every-time we walk past. All the staff are happy to help and have a smile on their face.
Visited December 2023
Review titled Calverley Surgery
Replied on 05 December 2023
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.