Camrose Gillies and Hackwood Partnership
Brighton Hill Parade, Basingstoke, RG22 4EHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No Appointments
Rated 1 star out of 5
by Anonymous - Posted on 23 September 2024
I received a text message to book an appointment to ensure I’m on the correct medication. Called and went into the call back system, 3 hours later received a call only to be told to call back in 2 weeks or use Dr iq to book an appointment in the future. What is going on with this practice? You can never get an appointment. If I didn’t work for a living I wouldn’t mind but I do.
Visited September 2024
Review titled Camrose Gillies and Hackwood Partnership
Replied on 09 December 2024
Dear Anonymous, Thank you for taking the time to share your feedback. We are sorry to hear about your frustrating experience when trying to book an appointment. We understand how difficult it can be to navigate these challenges, especially when balancing work commitments, and we sincerely apologise for the inconvenience caused. Unfortunately, the demand for appointments is exceptionally high, and we recognise how frustrating this can be for our patients. Please know that we are actively working to improve access to care by encouraging patients to cancel appointments they no longer need, recruiting additional GPs and healthcare professionals, and enhancing our systems to make booking easier. We would welcome the opportunity to investigate your specific case further and address any ongoing concerns. Please feel free to contact us directly at hiowicb-hsi.cghpartnership.complaints@nhs.net so we can look into this for you. Thank you for bringing this to our attention. Your feedback is invaluable as we strive to improve our services.
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Review titled Excellent Face to Face Appointment with GP
Rated 3 stars out of 5
by David Woods - Posted on 04 October 2023
I had a face to face appointment with a GP. This surgery does not enable you to easily see the same doctor each time and this was the first time we had met. GP took the time to understand my previous history as a patient, was friendly, professional, and allowed me to share my concerns and dealt with my issues well, taking the time to explain treatment options, and despite my inability to book a double appointment for more than one issue, dealt with all of my concerns on the one visit. I went away reassured, confident in the doctor and fully understanding my treatment plan.
Visited October 2023
Review titled Camrose Gillies and Hackwood Partnership
Replied on 09 December 2024
Thank you for your positive feedback. We are delighted to hear that you had a great experience with your GP and felt reassured and confident in your treatment plan. Since your visit, we’ve worked hard to improve continuity of care. We’re now doing our utmost to ensure patients see their regular GP or a GP within their GP’s team, whenever possible. Your feedback helps us to keep improving—thank you for sharing your experience!
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Review titled Migraine
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2023
I contacted the surgery on Friday morning and asked for an appointment. I explained that I had been having migraines for the part five weeks, coursing severe dizziness, flashing in my eyes and nausea. Happening at least twice a week . There were causing me to miss work . I was told by the receptionist that they would put me on the triage list and would get a respond that day. At 12.00 a text came through with an appointment for the 6th December. I contacted the surgery again and the receptionist said the triage staff had considered my case as not urgent. I asked if there was a sooner appointment or if I could talk to a doctor but was told no. I completed a E consult form on the website at 12.35 but have still not had a reply. I have always struggled to get appointments at this surgery hence why I have waited five weeks to get one . I just hope there is nothing seriously wrong. As an appointment six weeks later is not acceptable for anyone.
Visited October 2023
Review titled Camrose Gillies and Hackwood Partnership
Replied on 09 December 2024
Thank you for your feedback. We sincerely apologise that you are unhappy with the service you received. We understand your concerns and take them seriously. Please contact us at hiowicb-hsi.cghpartnership.complaints@nhs.net so we can review your case in detail and provide a full response.