Camrose, Gillies & Hackwood Partnership
Gillies Health Centre, Sullivan Road, Basingstoke, Hampshire, RG22 6ERContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Five hour ordeal
Rated 2 stars out of 5
by Julian - Posted on 29 August 2024
Phone not being answered reliably and sometimes not at all. How do they know it’s not a case of sepsis or dangerously high blood pressure if don’t answer the phone? Surgery mostly empty when used to be packed out but next routine appointment is over a month or more away. Where have all the patients gone? Further details are in Basingstoke Gazette who kindly describe my very stressful time waiting 5 hours to get help for my wife. Heart disease and stroke is 2nd highest cause of death and despite readings over 181/114 we couldn’t get through on the phone and had to go in person for only to find surgery empty and no phones ringing. I do not believe we are being told the entire truth about the level of service. It’s not good enough but how do we change that. My opinion is one thing that might help is more nursing staff to triage calls as if don’t answer phone how do you know it’s not very serious possibly fatal. One report in Gazette is of a lady who couldn’t get an appointment for 70 days but Today I was able to get routine appointment 5 weeks from now. The level of service seems intermittent. My doctor Dr P is very good and a standup guy although I doubt will ever see again despite me having some important health issues as instead they have booked a call from a pharmacist in over two weeks from now but I had another issue which then won’t be addressed or even talked over, it seems my care will be dealt with in chucks and not holistically. The front office staff are nice and as helpful as they can but I’m left confused by the phone system. Another time they did call back after 2 hours and were helpful. So the service is intermittent. I believe they must make a public statement to address these issues and the 60 comments on Facebook in relation to the Gazette story and answers with truth and honesty and not the usual we are doing our best and we care standard meaningless answers. What next a death due to not answering the phone or booking and appointment in a timely fashion? A few years back I would rate surgery highly but not now
Visited August 2024
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Sadly disappointed
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
We are requested to use Dr Iq app. For the second time, after a reply was eventually received by text, an appointment has been offered with a long delay. The first was 5 weeks and this time it is 20 days. 20 days wait for a possible infection to be checked? Crazy!
Visited November 2023
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Poor attitude
Rated 3 stars out of 5
by Anonymous - Posted on 19 August 2023
My sister waited for a promised call back from a GP, all day. I popped in to see her and chased this up, I was 4th in the queue for urgent calls and waited 1hr 15mins! The surgery called my sister around 6, so I ended my call. The attitude of the person who called was poor and lacked empathy. You would save time if you a read a patients notes before calling them. This person rudely asked my sister (who has MS and very fatigued) to concentrate on what she was saying, and then used the phrase’ I’m telling you …..’ No validation of my sisters feelings or understanding. So I’m telling you about it, as an observer! I did also rely at one point saying my sister has told you she is in pain, tired and fatigued due to MS be patient!
Visited August 2023
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Difficult to deal with
Rated 1 star out of 5
by Stewart Lacey - Posted on 25 July 2023
I have had 3 reasons to request an urgent appointment for unrelated acute conditions in the last few weeks. In the first 2 cases, I was able to get a call-back when I reached the front of the telephone queue for reception. In each case I was triaged and in the first case I was given a same day appointment with a nurse practitioner. In the second case I was offered an appointment with a physio 6 weeks later. I declined this, restating my condition. I was finally given a same day appointment, again with a nurse practitioner. Today, I had need to call again - this time I was put into a queue with no option for a call-back and that didn't seem to be getting smaller. I was eventually disconnected. The website advises patients to download DrIQ, which I have done. None of the options for consultation, self help or medication align with my issues so I have no option but to contact the surgery by phone. I do not often have cause to contact the practice but, when I do, I am reluctant to do so because the experience is so painful. I would transfer to another practice were it not for the fact that the Camrose, Gillies, Hackwood Partnership is so big that there are few alternatives left in the borough
Visited July 2023
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Jackie Priestman - Posted on 19 June 2023
It is impossible to get an appointment. You can be stuck on the phone for over an hour waiting to speak to reception. The website tells you to download the Dr iq app which doesnt work. The only way to speak to someone is to walk in to the practice and queue for ages just to be told that you cannot see a doctor as there is a one month wait. Strangely enough however there are 'clinicians' available ready to sell drugs to you. I had a bad reaction to medication I was prescribed so stopped taking it while I tried to book an appointment but had to wait 11 days for an emergency appointment, that was then cancelled without being rebooked. Since the practice was acquired by an American private enterprise the service standards have significantly suffered, to the detriment of patients. There is a constant stream of reception staff having to be trained as no one wants to stay there very long having to deal with irate, frustrated and fed up patients.
Visited June 2023
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Amazing care
Rated 4 stars out of 5
by Jennifer Simmonds - Posted on 18 August 2023
I have had several issues over the last few months and have received prompt responses to my needs. The receptionists have been helpful and I found the call back system works.
Visited May 2023
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Rude and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
Denied my son his vaccination although trying to make out that ot was my fault when I was on time. I'm furious and so frustrated. They were extremely unhelpful and the receptionist was huffing and puffing when I asked to speak to someone , since being handed a sticky note with another date and time on there. I must make this clear and reiterate, I was not late!! Absolutely disgusting service.
Visited May 2023
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Poor service
Rated 3 stars out of 5
by Anonymous - Posted on 24 April 2023
Appointment with a recent leg clinic. After waiting over a month to see someone for six monthly diabetic clinic (support socks) arrived at destination only to be told this clinic had been moved that morning to another surgery. Someone was meant to call. No call arrived. Once at the surgery, had to wait over half hour beyond the time of the appointment.
Visited April 2023
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Utterly useless
Rated 1 star out of 5
by ronald bentley - Posted on 13 April 2023
Went into the Gillies centre to book a diabetes blood test and as my nurse’s note states, book a part 2 diabetes review. I was told by the receptionist this wasn’t possible. I had to book a diabetic nurse appointment where blood would be taken and then another appointment for the results.But unfortunately there are no available appointments until June, seven weeks away. She advised me to come back in a couple of weeks and try again. This in my mind was completely unacceptable as one, she didn’t give a dam about the nurses suggestion that I book a blood test first and then have a review.Secondly to have to wait two months for a blood test, is ridiculous
Visited April 2023
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Super service
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2023
Needed a scheduled call back regards to a doctors certificate, called on time really nice Doctor had a chat and after the certificate was on my phone keep the good service up
Visited January 2023
Camrose, Gillies & Hackwood Partnership has not yet replied.