Skip to main content

Canberra Old Oak Surgery

Parkview Cfh, Cranston CT, 56 Bloemfontein Road, White City, London, Greater London, W12 7FG

Contact details and opening times

Patient ratings and reviews

Leave a review

Help others by sharing your thoughts and experiences about Canberra Old Oak Surgery.


Reviews

Displaying 11 to 18 of 18

  1. Review titled No support, appointments or contact.

    Rated 1 star out of 5

    by Anonymous - Posted on 20 July 2023

    The Canberra Old Oak Surgery is like non-existing GP. Phone contact means waiting for over hour in que without phone being picked up no matter what time of the day. Everything is directed to DrIQ app where submitting any request is longsome, and moreover not proceed. Staff working with app requests works for record not quality of help closing the requests without answer or with answers like: 'I don't understand what do you mean', 'We don;t have doctor available today, submit request again tomorrow', 'What visit do you mean?' etc. There's no way to communicate with the practice. When visit in person the staff treat person like unnecessary trouble and even in person complain did not bring results (chased referrals, chased prescriptions etc.). When miraculously got doctor over phone after submitting several requests, doctor said the full blood test is needed, but the new request is needed for it. For over 3 weeks can't get it. In afternoons usually half of requests is not possible to submit anymore. If one's being sick, won't get help on time for sure.

    Visited July 2023

    Report as unsuitable

    Review titled Canberra Old Oak Surgery

    Replied on 05 February 2024

    Dear Patient, Sorry to hear about experience you had. Our team strives to give the best patient care and all feedback is taken very seriously.We will discuss this in our next practice meeting and discuss how your experiences can improve. We have hired more reception staff to help with the phone lines which will decrease the waiting times and discussed with our phone providers how we can implement a callback system so you don't have to wait on the line Kind regards, GP Surgery Muhammad Ali - Practice Administrator

    Report as unsuitable


  2. Review titled Very long wait for prescription

    Rated 1 star out of 5

    by Anonymous - Posted on 08 June 2023

    We were advised to request medication through DrIQ app which they say it’s faster and more convenient. This is not the case, as they don’t even get through any of your requests on the app. Our prescription has not been processed for 5 days and still waiting. When you are making phone call you have to wait very long in the queue and listen to advice to go on the app, which they don’t respond to. This is not good enough and I will be changing GP’s. I do not recommend this practice at all.

    Visited June 2023

    Report as unsuitable

    Review titled Canberra Old Oak Surgery

    Replied on 05 February 2024

    Dear Patient, Sorry to hear about experience you had. Our team strives to give the best patient care and all feedback is taken very seriously. If you would like to discuss this further please reach out to the surgery and ask to speak with me. We have hired more reception staff so the waiting times have reduced & we also have more staff working through the Dr.iQ app. Kind regards, GP Surgery Muhammad Ali - Practice Administrator

    Report as unsuitable


  3. Review titled Save yourself

    Rated 1 star out of 5

    by Anonymous - Posted on 28 June 2023

    Stay as far away as you can from this surgery, unfortunately since the pandemic they have become one of the worst surgeries I have ever been to in my life. There are lots of better ones in the area that will do a better job of looking after you, their app does not work. I struggled to get my regular medication on time and very rude staff now exist at this practice.

    Visited May 2023

    Report as unsuitable

    Review titled Canberra Old Oak Surgery

    Replied on 05 February 2024

    Dear Patient, Sorry to hear about experience you had. Our team strives to give the best patient care and all feedback is taken very seriously. If you would like to discuss this further please call and ask to speak with me. Kind regards, GP Surgery Muhammad Ali - Practice Administrator

    Report as unsuitable


  4. Review titled Unable to get in touch

    Rated 2 stars out of 5

    by Anonymous - Posted on 03 May 2023

    I have repeatedly tried to contact the GP for a referral, no one is answering the phone at all. Tried several days for extensive periods of time. There is no possibility of scheduling an appointment on the Dr iq app. I had to use the walk-in centre for them to refer me back to the gp so I could obtain the initial referral...it's beyond disappointing...

    Visited May 2023

    Report as unsuitable

    Review titled Canberra Old Oak Surgery

    Replied on 11 May 2023

    We are sincerely apologetic to hear about the negative experience you've had with the practice. I would strongly encourage you to contact myself directly to discuss you concerns in further detail. Please contact me on 020 7062 6320 and ask for myself to discuss your concerns. Kind Regards, Abid Khan Canberra Old Oak Surgery Assistant Practice Manager

    Report as unsuitable


  5. Review titled You will be passed around & disappointed

    Rated 2 stars out of 5

    by Anonymous - Posted on 02 May 2023

    My few interactions with this GP have each proven fruitless. With appointments being made and often little to no follow through, it’s difficult to prioritise my health when the practice makes me feel like issues and my time are not of value to them. The first incident occurred over a series of months where I waited and was passed around while trying to get a mental health assessment to review the medication I had currently been prescribed by a different doctor. I eventually got so tired of investing time into the process and reaping little to no results that I gave up. On this occasion, I was booked in for an appointment in the early hours of the morning. After being kept waiting, I was informed the doctors were all out of office and there was no estimated time for their arrival. This was for a simple blood test. I understand that these things happen, but as this appointment was recommended to me by the reception after my failed walk-in attempt last week, it is frustrating that yet again, I’m not able to receive the simple care as promised by the practice. These are just the little things that frustrate me, the patient, and demotivate me from getting the medical attention I may need because I keep getting disappointed by the professional efforts of the practice.

    Visited May 2023

    Report as unsuitable

    Review titled Canberra Old Oak Surgery

    Replied on 11 May 2023

    We are sincerely apologetic to hear about the negative experience you've had with the practice. I would strongly encourage you to contact myself directly to discuss you concerns in further detail. Please contact me on 020 7062 6320 and ask for myself to discuss your concerns. Kind Regards, Abid Khan Canberra Old Oak Surgery Assistant Practice Manager

    Report as unsuitable


  6. Review titled Always difficult to get repeat prescriptions

    Rated 1 star out of 5

    by Anonymous - Posted on 28 November 2022

    I've been with this practise for about a year now and I have nothing good to say. I have a repeat prescription and it's always been a struggle to order. Right now, I've tried to reorder since last week, and after being ignored for a few days I finally got a response telling me they've ordered the medication. I wait a couple days, and contact the pharmacy and they say they've had no order through. I've tried to contact the GP again and I'm once again being ignored. I've made it clears days ago that I've run out of medication, seems very irresponsible to allow a patient to be without medication for this time. I would think they'd at least attempt to get me an emergency supply. Last time I tried to reorder my medication, it was days of going back and forth with the pharmacy and the GP being told different things, until yet again I ran out of medication before I had my prescription reordered. I've also previously had issues with booking an over the phone appointment, being told I'd get a call back at a certain time but then not hearing back till the end of the day. Was then a couple days until I eventually got hold of a doctor. I will most assuredly be changing GPs now, and I'm disappointed in myself for not doing so sooner

    Visited November 2022

    Report as unsuitable

    Review titled Canberra Old Oak Surgery

    Replied on 11 May 2023

    We are sincerely apologetic to hear about the negative experience you've had with the practice. I would strongly encourage you to contact myself directly to discuss you concerns in further detail. Please contact me on 020 7062 6320 and ask for myself to discuss your concerns. Kind Regards, Abid Khan Canberra Old Oak Surgery Assistant Practice Manager

    Report as unsuitable


  7. Review titled Never had an issue

    Rated 5 stars out of 5

    by Anonymous - Posted on 13 October 2022

    I’ve used this practice for years now and have never had a problem. Dr Iq is easy to use and when ever I pop in a request it’s always processed on the same day. When I’m told I’ll get a call with the Gp, I get a call. Only thing I would suggest is if we could suggest times due to working hours. Would recommend. Lovely staff as well.

    Visited October 2022

    Report as unsuitable

    Review titled Canberra Old Oak Surgery

    Replied on 18 October 2022

    Thank you for your kind words serve to motivate our whole team to work even harder. We have taken this feedback if you suggest us a time to call you we will try our best to call you in that time frame. Kind Regards, Canberra Old Oak Surgery

    Report as unsuitable


  8. Review titled Do not go there

    Rated 5 stars out of 5

    by Anonymous - Posted on 18 August 2022

    I've just got registered with them for one week and they already made a mess. I was prescribed two products by the doctor and practice only sent one of the prescriptions to the pharmacy, had to call them to get the prescription for the second product, they send it to the wrong pharmacy this time. They did not even acknowledge their mistakes

    Visited August 2022

    Report as unsuitable

    Review titled Canberra Old Oak Surgery

    Replied on 18 October 2022

    Dear Patient, I do apologise for the inconvience you have faced at Canberra Old Oak Surgery, I would like to discuss this more in detail as this will help us to improve our service. Can you please call reception on 020 7062 6320 and ask to speak to me. Kind Regards, Abid Khan ( Assistant Practice Manager) Canberra Old Oak Surgery

    Report as unsuitable