Canterbury Medical Practice
Bridge Health Centre, Patrixbourne Road, Bridge, Canterbury, Kent, CT4 5BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Kiran - Posted on 13 September 2024
Absolutely disgusted at this surgery. The same surgery I was registered to as a child myself and now to see how they handle young patients is ridiculous. My sister tried to make a doctor’s appointment for her daughter (under 2 years old) who is very unwell, but all they offered was a telephone call. If a baby is very unwell, a telephone consultation is not appropriate. I don’t know any other medical centre that would not offer an in person appointment. Surely you have a block of in-person appointments saved each day for emergencies and a baby being very unwell is most definitely fitting in that scenario. Do better. Improve your services and actually serve your patients appropriately. No excuse for this. So many good doctors have left this practise and I can understand why! Ridiculous and disappointing.
Visited September 2024
Review titled Canterbury Medical Practice
Replied on 16 September 2024
Thank you for bringing your concerns to our attention. We are sorry to hear that your recent experience did not meet your expectations. To ensure we can thoroughly investigate the matter and address your concerns appropriately, we kindly ask that you submit a formal complaint through our website. This will allow us to review the situation in detail and provide you with a considered response. We value your feedback as it helps us improve our services, and we look forward to resolving this matter for you.
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Review titled Online Consultation & Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2023
Submitted an online consultation which was responded to same day and resulted in an appointment being booked for me. Fantastic and efficient service, thank you.
Visited March 2023
Review titled Canterbury Medical Practice
Replied on 16 September 2024
We are continuously striving to improve our services, particularly in terms of accessibility, so we greatly appreciate you taking the time to share your positive feedback on your recent experience.
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Review titled Restricted Access
Rated 2 stars out of 5
by Sam Bean - Posted on 07 March 2023
I think you are restricting peoples access & right to care if certain appointments & services are restricted to only one practice, especially if there is the additional issues with transport. You will find people less willing to access support with these restrictions causing people to suffer, their condition to worsen, to miss important health checks leading to them to eventually requiring possible hospital treatment snailing up the system unnecessarily when they could have be treated quickly at their medical practice if they were more flexible.
Visited March 2023
Canterbury Medical Practice has not yet replied.
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Review titled Practice Website
Rated 3 stars out of 5
by Gina - Posted on 01 February 2023
I was looking for up to date news about the practice . It appears that the latest Liaison Newsletter available is Winter 2021. Can this be correct? I understand it might be delayed, but a short message explaining why would be helpful.
Visited February 2023
Review titled Canterbury Medical Practice
Replied on 08 February 2023
Thank you Gina for your comment regarding the website. The website is currently going through a review (which takes time) and the plan is to recommence the patient newsletters as soon as possible to keep our patients updated.
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Review titled Brilliant
Rated 5 stars out of 5
by June lee - Posted on 23 October 2022
Excellent service from physiotherapists at Bridge Medical Centre recently Need to mention also polite professional and helpful reception staff always Thank you very much
Visited October 2022
Review titled Canterbury Medical Practice
Replied on 06 December 2022
Thank you for taking the time to provide this feedback which will be passed across to the teams involved.