Cape Hill Medical Centre
Raglan Road, Smethwick, West Midlands, B66 3NRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant practice
Rated 5 stars out of 5
by Debra Fitzgerald - Posted on 13 June 2023
My mum Jean wasn't well at. I rang the practice on 8 June 2023 and the lady I spoke to was so kind, I explained about my 82 year old mum and booked mum for a Dr call back. Dr wanted to see mum Friday 9 June but mum couldn't walk, feeling dizzy, legs giving way. I went into the surgery, spoke to a very polite, helpful and caring receptionist who arranged a Dr call back. Dr rang and was concerned about mum and made a home visit, arriving half hour later. Dr was so kind, caring, always asking mum if it was ok to do things. Dr wanted mum to go to a&e for an x-ray and tests so he was so kind and fast tracked so mum didn't have to wait in a&e. mum spend the night and is home. This practice is amazing, from the receptionists to the Drs,thank you from myself and mum.
Visited June 2023
Review titled Cape Hill Medical Centre
Replied on 03 July 2024
Dear Ms Fitzgerald thank you for your kind feedback and words about the team who supported you and your mum. This will be fed back to the team at one of our team meetings. thank you once again Andrea Brydon, Practice Manager
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Review titled Awful receptionist
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
Tried to get appointment for 15 year old daughter who hasn't seen a doctor for years I was number 7 in the queue and told all appointment had gone really I think it was because I wasn't prepared to discuss my daughters problem with him totally discustred a child was treated like this
Visited April 2023
Review titled Cape Hill Medical Centre
Replied on 03 July 2024
Dear Patient Thank you for your feedback and I am sorry you have not received the high standard of service you expect from us. Please do call the surgery and ask to either speak to me or ask for a meeting with me to discuss further Yous sincerely Andrea Brydon, Practice Manager
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Review titled Here we go again!!!!!
Rated 1 star out of 5
by Carole Crockett - Posted on 25 April 2023
Cannot get an appointment, call at 8am, same experience time & time again, hanging on the phone, eventually may be told you are, whatever number in the queue, then when someone finally answers, no appointments!!! then given the advice and the only option offered at this surgery, call back tomorrow!! I need to see a GP now, otherwise I wouldn't be calling, not a time waster, but a patient with a problem. I work so this having to call at 8pm does not work for me at all, why are there no other options? walk in emergency appointments, specific appointments for working people? at the very least a surgery can not be performing adequetely if this is the only option to get an appointment. Just reading the reviews make me feel anxious that I am not going to get to see a Doctor anytime soon. This practice is taking on new patients, How?? the surgery is not providing a service for the patients you have already so why more patients? more patients that can't make an appointment anytime soon. I have been with this surgery for years and I think it's time to leave. Very poor inadequate service which is a shame because the Doctors are actually very good when you get to see them. Something needs to change here and quickly otherwise many patients will just start to 'ignore' many concerning health issues and that is not right at all. Very, very frustrating and when you are feeling unwell not what anyone needs is it?
Visited April 2023
Review titled Cape Hill Medical Centre
Replied on 03 July 2024
Dear Ms Crockett Thank you for your feedback and I am sorry you have not received the high standard of service you expect from us. We understand that access to GP's is a very difficult one at present but the GP's/Nurses in the practice work incredibly hard, often in their own time at weekends to keep up with the demands we face. We do have appointments for working people some evenings a week or alternate Saturday's so please ask if one of those are available when you call. We are not allowed to close our patient registration and therefore we do take on more patients. With more people moving into the area, this is a strain on all resources including us as a surgery. We understand this is not ideal for either you as a patient or us working with it and we try to find solutions given that our funding is cut time and time again. Please do call the surgery and ask to either speak to me or ask for a meeting with me to discuss further Yous sincerely Andrea Brydon, Practice Manager