Captain French Surgery
The Gillinggate Centre, Gillinggate, Kendal, Cumbria, LA9 4JEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointments
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2024
This morning on Radio 4 there was a feature on doctors' practices in Telford. There, it isn't unusual to be more than fortieth in the queue waiting for the phone to be answered.Most people said it was impossible to see a doctor. This morning at Captain French I was given an appointment on the day I phoned (second in the queue). The NHS isn't all bad.
Visited June 2024
Review titled Captain French Surgery
Replied on 11 June 2024
Thank you very much for taking the time to post your kind review, we are pleased you are happy with the service provided by the Practice. I have shared this feedback with the team. Rebecca Ware, Business Manager
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Review titled .missed telephone appointment
Rated 3 stars out of 5
by David Wilkinson - Posted on 09 May 2024
I was booked in for a telephone appointment at 15:40. I had to inconvenience my work to accommodate the appointment. I waited until 18:00 and still no call. I went into the practise but not given a real understanding of why the appointment didn't take place. The next available appointment in a months time?
Visited May 2024
Review titled Captain French Surgery
Replied on 10 May 2024
I am sorry to read your review. Please can I ask you to call me at the surgery so that I can gather more information to enable me to investigate this fully. Rebecca Ware, Business Manager
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Review titled Unacceptable wait time for appointments with named doctor
Rated 4 stars out of 5
by Anonymous - Posted on 07 February 2024
I telephoned today on behalf of my husband who is newly out of hospital after 10 week stay. I requested an appointment with a named doctor who knows his history and in fact arranged the test that identified a serious illness. The soonest she could offer an appointment with the named doctor was early April! A two month wait . Even for an unspecified doctor he would have to wait until mid March a wait of 5 weeks. The only solution she could offer was to ring up first thing in the morning to see if they can offer an “urgent appointment “ with whichever doctor is available . No guarantees and certainly not someone who will have any familiarity with my husband’s serious illness. The hospital consultant based in a specialist hospital over 65 miles away was relying on our local GP to be able to assist with this for a patient who is trying to have some comfortable quality time at home.
Visited February 2024
Review titled Captain French Surgery
Replied on 19 February 2024
I am sorry to read your review. Despite speaking to every member of staff, I have been unable to find any further information about your case. Please would you ring me if you would like to discuss further. Linda Farish, Practice Manager