Caradoc Surgery
Station Approach, Frinton-on-Sea, Essex, CO13 9JTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible practice with rude receptionists
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2023
tried calling for 2 hrs to be told that there are no appointments for my 2 year old grandson, who has been up all night with a badly swollen and red eye, and told to take him to Clacton to see if they will see him, absolutely disgusting attitude on the phone by the receptionist and not a care for patients well being, impossible to get appointments, I would expect better manners on the phone and not to be fobbed off when it's regarding a child!
Visited November 2023
Review titled Caradoc Surgery
Replied on 22 November 2023
Dear Sir/Madam I am sorry to hear that you experienced difficulties with obtaining an appointment at the surgery and your concerns regarding rude receptionists. I would very much like to investigate this for you but unfortunately you have not left any contact details. To avoid any further delays, please email your contact details, for my attention to: caradoc.surgery@nhs.net Kind regards Louise Whitfield Practice Manager
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Review titled Lack of appointments
Rated 2 stars out of 5
by Joanne Duffy - Posted on 04 October 2023
After contacting the doctors office in regards to an infected insect bite was informed that they do not look at bites. The next day I spent over an hour from 8am( when they open) trying to get an appointment only to be told that there were none left. (The area is badly swollen and inflamed) The lady I spoke to was very helpful and sympathised with the situation. She advised that I go to the walk in centre at clacton-on-sea. I understand that they are busy but the appointment system needs to be re addressed. I received a+ service at Clacton even though I felt foolish taking their time for a course of antibiotics. I have had to take a day off work to get this ( easily sorted treatment). Come on Caradoc start putting your patients 1st like you did before covid was an excuse.
Visited October 2023
Review titled Caradoc Surgery
Replied on 05 October 2023
Dear Joanne, Thank you for taking the time to write this review. I am very sorry to read that you had difficulties getting through to the surgery and that you are disappointed that we were unable to offer you an appointment. Unfortunately, due to our capacity being reached on the day you required an appointment, we had to close our triage list at 9:32am. It would not have been clinically safe to book anymore patients in with the clinicians which is why you were advised to approach the urgent treatment centre in Clacton. I am pleased to note they have issued you the anti-biotics and I wish you a speedy recovery. We are aware that some patients find it difficult to get through to the surgery, especially between the core hours of 8am and 10am, this is something that we are looking into and soon, we are hoping to change our process and adapt a more online approach. This will mean that patients will no longer need to call the surgery, you can submit your requests online and receive a response via the same method. The phones will still be available for those patients who do not have online access. If you would like to discuss this further, please do not hesitate to contact me at the surgery or email caradoc.surgery@nhs.net. Many Thanks Louise Whitfield Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
Usual trouble getting a appointment like all surgery but staff ok nurses and doctors ok they actually listen to you I have been going there for 2 years never had a problem
Visited September 2023
Review titled Caradoc Surgery
Replied on 03 January 2024
Dear Sir/Madam, Thank you for taking the time to write a review. Your comments will be passed on to the staff. Many Thanks Louise Whitfield Practice Manager
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Review titled Delightful visit
Rated 5 stars out of 5
by 'Frankie' - Posted on 16 January 2023
My visit this am (16th Jan) went so smoothly. Quickly seen. Lovely, smiling face, to listen to my tale of woe. Very thorough check over. Decisive, caring, conclusion. This visit alone aided my recovery enormously. My grateful thanks.
Visited January 2023
Review titled Caradoc Surgery
Replied on 17 January 2023
Dear Frankie, Thank you for taking the time to leave your wonderful review. I am happy to read your experience visiting the surgery was positive and I will ensure the staff are aware of your feedback. I hope your recovery continues and we are here to care and support you in the process. Many Thanks Louise Whitfield Practice Manager