Carisbrooke Surgery
St Leonards Medical Centre, 126 Bexhill Road, St. Leonards-on-Sea, TN38 8BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice would definitely recommend
Rated 5 stars out of 5
by Genevieve Marsh - Posted on 12 July 2023
I and my family have been patients of this surgery for the last 23 years. I have never had any issues with any of the staff, nurses and doctors. They have always been very polite, helpful and incredibly supportive. I would have no hesitation in recommending this surgery. They have supported family through some very difficult heath issues and made the experience less traumatic.
Visited July 2023
Review titled Carisbrooke Surgery
Replied on 13 July 2023
Dear Mrs Marsh Thank you so much for taking the time to write such a lovely message about all our staff. They will be delighted that someone has recognised all their hardwork, and taken the time to post it on NHS Choices. I will make sure that they see a copy of your post. I hope that we can continue to win your praise, and thank you once again. Kind regards Claire Critoph, Practice Manager
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Review titled Rubbish practice
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2023
I have ongoing issues with feet and back which make it difficult to walk in a postman so need these to be work I have asked three times of I can be clclassifed as disabled which would help work wise but the gentleman refused to answer the question not allowed to speak with go practice manager uncaring unhelpful
Visited March 2023
Review titled Carisbrooke Surgery
Replied on 27 March 2023
Dear Patient, thank you for your feedback however as you have posted anonymously I am unable to contact you directly. You may find this link helpful for information on disablement classification: https://www.citizensadvice.org.uk/law-and-courts/discrimination/check-if-youre-protected-from-discrimination/what-counts-as-disability/ If you feel it would be beneficial to discuss this further with me please contact reception as ask to speak to the practice manager. Regards, Claire Critoph, Practice Manager
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Review titled So sorry to say it has gone downhill
Rated 3 stars out of 5
by Howard White - Posted on 15 August 2023
I used to be full of praise for this practice, and it has some amazing doctors. Since it has moved to a long way from Central St Leonards it has gone downhill. Today, by 8.45, a recording told me all appointments were taken. Yesterday was Monday so I did not even bother trying! My son is a patient, and has severe learning difficulties and is non-verbal. They still refuse to give us (his parents) a report from the hospital as he is 16 without his consent or proof of his disability! But when we requested that they confirm his disability to a local government department they responded 'Yes of course we will, that will be £35 please!!!' We are both on low incomes, and thankfully this letter was not needed in the end. In the past I have needed a similar letter to confirm my own disabilities and one of their wonderful doctors immediately obliged without asking for money. Okay, lets be fair, charging to sign a passport form I can understand as I accept Doctors have more important things to do, and you do not need a doctor to do it anyway. But this was a shock, especially from a surgery I had always admired. When my son's mother moved to Hastings town centre we fought hard to keep our son at Carisbrooke because we liked them so much! They had known us for years and been really good. Now, that 'personal touch' has gone. I am a Christian, and I do not write bad reviews to troll. I have written many good reviews on Trustpilot. I am writing this in the hope that things will improve and I can write something better in the future. We still have not had that report from the hospital. We just pray it was nothing too important. God bless you all
Visited March 2023
Review titled Carisbrooke Surgery
Replied on 08 April 2024
Dear Mr White Thank you for taking the time to leave us your comments. I am very sorry to hear that you feel the service that you have received from us is poor. I would appreciate the opportunity to discuss the issues you raise further, if you feel this would be beneficial could you please contact me at the practice. kind regards Claire Critoph Practice Manager
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Review titled Amazing to have staff with compassion
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
I have a number of health challenges and have had many a bad experiences over the years with other practices/hospitals etc… However, during a very stressful time I am so grateful to be able to not only get through to the reception at Carisbrooke but to have lovely people on the end of the phone. I have spoken with one lady in particular (unable to name on here due to rules but will call them ‘T’) who has not only been able to hear me when I’m needing help, but has ensured they’ve sought me help, whilst being compassionate and understanding - thank you, it is appreciated more than you know.
Visited March 2023
Review titled Carisbrooke Surgery
Replied on 13 July 2023
Dear Patient, thank you so much for your positive feedback, this will be shared with the practice team. It really does make a difference to receive appreciation from patients and to hear the difference this has made to your contact with the practice. Many thanks, Claire Critoph, Practice Manager
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Review titled Sloppy surgery
Rated 3 stars out of 5
by Anonymous - Posted on 25 January 2023
GP very good but when they are not available they don't take messages seriously I mean 7days to wait used to get a response same day albeit txt or email
Visited January 2023
Review titled Carisbrooke Surgery
Replied on 16 February 2023
Dear Mr Winship - thank you for taking the time to leave your feedback, these issues have now been addressed directly.
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Review titled Lovely staff
Rated 5 stars out of 5
by J.A. - Posted on 25 November 2022
I’ve been here a few times recently with my children and for myself and found the receptionists, nurses and doctors to be so friendly and helpful. Appointments system is good with a mix of online/phone/face to face.
Visited November 2022
Review titled Carisbrooke Surgery
Replied on 16 February 2023
Dear J.A - thank you for taking the time to leave your feedback regarding your experience of the practice, we are glad it has been positive for you.