Carlisle Healthcare
South Carlisle, 1 Locke Road, Durranhill Industrial Estate, Carlisle, CA1 3UBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Difficult to get appointment
Rated 2 stars out of 5
by Matthew - Posted on 15 July 2024
If you're unable to use the eConsult service during working hours then you have no suitable option to get an appointment unless they have some eConsult capacity left before 6:30. I've been trying to get an appointment for chronic and recurring conditions for around two months and was told when I spoke to reception that I can only do so online. When I last managed to get an eConsult, the GP replied a few times to my questions but stopped responding when I explained a rare condition I'm certain I have that, they hadn't heard of.
Visited July 2024
Carlisle Healthcare has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2023
You can never get a face to face appointment, you have to go on line, receive a call, if you miss it, tough! Then on the rare occasion you might get an appointment to see a doctor.... no no my mistake a nurse! do the GPs no longer work? This surgery has been bad since the reopening after Covid. All other practices have gone back to normal working hours, structures and processes as has all other businesses, why haven't you.
Visited October 2023
Carlisle Healthcare has not yet replied.
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Review titled Face to face appointment
Rated 3 stars out of 5
by LORRAINE MCINTYRE - Posted on 30 October 2023
Having submitted 2 e consults and felt has if they never answered my questions , I finally got a face to face appointment, the difference is unbelievable , it was explained to me why items were prescribed for me and it out out my mind at rest , instead of me thinking it would aggrevate my condition,I actually felt better in myself when I came out ,I was feeling pretty low when I went in , I don't think there is any substitute for face to face appointment , please let's have more , also the doctor I seen today was absolutely brilliant, I would like to thank him
Visited October 2023
Carlisle Healthcare has not yet replied.
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Review titled Exceptional service
Rated 5 stars out of 5
by Lisa - Posted on 14 June 2023
I always get an appointment or response quickly and the staff are excellent. They are very helpful and friendly and the doctors and nurses are very professional
Visited June 2023
Carlisle Healthcare has not yet replied.
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Review titled E-consult great experience
Rated 5 stars out of 5
by WAB - Posted on 28 May 2023
Used e-consult to report escalation of medical issue. Doctor contacted me very promptly reviewed my issue decided on treatment sent prescription and arranged follow up appointment. Very efficient caring and kind. Thanks
Visited May 2023
Carlisle Healthcare has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 21 March 2023
I needed a consultation due to a condition which I know is potentially cancerous. After communicating with the elusive e consult whereby the aim seems to be to fob people off I received an appointment with someone who knew nothing about my condition and was just going to fob me off. The. Decided to refer for a scan whereby I was told would be seen urgently within 2 weeks, then received choose and book letter and could not book an appointment until june ! ! Was very upset and annoyed and told by go surgery that they would need to refer me somewhere else. Just told that it was all down to covid and I could go private. Disgraceful. So urgent with nhs is nearly 3 months
Visited March 2023
Carlisle Healthcare has not yet replied.