Carn to Coast Health Centres
Pool Health Centre, Station Road, Pool, Redruth, Cornwall, TR15 3DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic Service
Rated 5 stars out of 5
by Gary Burrell - Posted on 06 March 2025
As always, the care and service received from Carn to Coast has been exemplary, in what must be very stressful times for the staff. Today I had to phone Carn to Coast with medication requests and problems involved with moving address. Everyone took the time to understand my queries and to deal with them in a knowledgeable and effectual way, whilst always being caring and friendly. What could have been a problematic situation was instead dealt with in a smooth and effective way and without fuss. Thank you to all staff at Carn to Coast. You are doing a fantastic job.
Visited March 2025
Review titled Carn to Coast Health Centres
Replied on 07 March 2025
Many thanks for your review, Mr Burrell, It is good to be able to pass feedback like this on to our hard-working staff so that they can see they are appreciated, when as you say there are very considerable pressures on them. Regards, Stephen Holby Managing Partner
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Review titled Great receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 28 February 2025
The lady on reception today was amazing. She went above and beyond to help me this morning. She was friendly but professional. A credit to Carn to Coast.
Visited February 2025
Review titled Carn to Coast Health Centres
Replied on 06 March 2025
Dear patient, Thanks for the feedback. That is great to hear. Yours ever, Stephen Holby Managing Partner Carn to Coast Health Centres
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Review titled Lovely people
Rated 5 stars out of 5
by Maria Aldridge - Posted on 27 February 2025
I was treated with respect and listened to . Things were explained to me so that I was aware of the next steps in my treatment . Can’t recommend the doctors highly enough .
Visited February 2025
Review titled Carn to Coast Health Centres
Replied on 06 March 2025
Thank you Mrs Aldridge, It is very kind of you to have taken the trouble to leave this review and it is much appreciated. Yours truly, Stephen Holby Managing Partner
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Review titled Acute pain was So helpful
Rated 5 stars out of 5
by Doris - Posted on 25 February 2025
I was still in pain after various pills didn't help and was advised by acute pain team to go to Treliske and ask for MRI - now after 6 weeks cause of pain found - 2 cracked pelvic bones, so all now on the road to recovery. Thank you.
Visited February 2025
Review titled Carn to Coast Health Centres
Replied on 27 February 2025
Dear Doris, Many thanks for taking the trouble to post this positive feedback. Regards, Stephen Holby Managing Partner
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Review titled Caring, understanding clinician
Rated 5 stars out of 5
by Dave Baber - Posted on 27 February 2025
This morning one of the GP,s tried to phone me unfortunately I missed the call. I I returned the call, the lady who took my call was so understanding and caring. As I was so concerned about my wife an appointment was made for the same day. I have nothing but prize for the staff ,GPs at carn to coast heath care. The lady that took my call has my personal thanks she deserves a medal.
Visited February 2025
Review titled Carn to Coast Health Centres
Replied on 06 March 2025
Dear Mr Baber, Thank you for posting. I am glad that we were able to help. Regards, Stephen Holby Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2024
After not visiting the practice in person for quite a while I needed an appointment for myself and my daughter as we're both unwell. We were offered sit and wait appointments the same day as our Klinik forms were submitted and the doctor was amazing at listening to us, doing the necessary checks and providing the medication and support needed for us to get better. The doctor and the receptionist were so warm and friendly to us the whole time. We didn't feel rushed atall. Thank you
Visited December 2024
Review titled Carn to Coast Health Centres
Replied on 19 December 2024
Dear patient, Thank you for taking the trouble to leave this review. We are glad to be of service. Yours sincerely, Stephen Holby Managing Partner
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Review titled Excellent GP treatment
Rated 5 stars out of 5
by Kerry Raymond - Posted on 02 December 2024
Considering the stresses and restraints GP surgeries are under, my experience of Carn to Coast surgery, has yet again, really positive. I have received support for an ongoing issue and I am incredibly grateful and thankful for this. Thank you all
Visited November 2024
Review titled Carn to Coast Health Centres
Replied on 12 December 2024
Dear Mrs. Raymond, Thank you very much for taking the trouble to leave this review. It is much appreciated. Yours sincerely, Stephen Holby Managing Partner
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Review titled Has anyone had a face to face appointment?
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
Been trying for two years to get a face to face appointment with a doctor. Every time I call or try to fill in an on-line form the best I can get either 1. We are very busy and are not taking calls. 2. We are very busy and the on-line form is not available 3. Someone will call you back 4. Someone does call back but it's never a gp, at best, a nurse. 5. We don't think you need a face to face appointment. 6. We are very busy, if you go to the Minor Injuries Unit at the hospital they have doctors. There is no continuity with the alleged 'care' provided. To those who you do speak to, they should review your past medical history but with some of the questions I've been asked, I don't know if that is the case.
Visited October 2024
Review titled Carn to Coast Health Centres
Replied on 03 December 2024
Dear patient, Thank you for your feedback. We apologise that you have experienced difficulty in obtaining the GP appointment you wanted for certain ailments. It would be wonderful if we were given the resources to see all patients on demand. Please be assured that your experience does not mean that no patients have had face-to face appointments, as I hope will be clear from reviews left by some other patients. In fact we offered 28,857 such appointments between April and September 2024. Unfortunately the level of demand is such that our GP’s have to make a judgement as to who most needs them by looking at the Klinik submissions received and prioritising them according to clinical need. This may mean for example that you will receive a call from a nurse. However, it also means that there will be a doctor available to see you straight away if the details indicate to the GP that your case is urgent. We believe this is a lot safer than having everyone call and be booked in regardless of need from 8.00 until appointments run out. I appreciate your frustration at being told ‘we don’t think you need a face-to-face appointment’, as you put it, but I confess that I would be more worried if we were to put in place the alternative, which is to see patients whom we do not believe need a face to face appointment at the expense of someone who does. We are aware that patients sometimes confuse the Primary Care Centre in Redruth with the Minor Injuries Unit as the two are housed together. This Centre was put in place by NHS Cornwall in recognition of the high level of patient demand in this area which local surgeries do not have the resources to meet fully. We recognise that this service also sometimes reaches capacity. We are sorry that you report cases where you have been called by someone who has not fully acquainted themselves with your medical history. This may be the case where the problem appears isolated, relatively minor and acute. Ideally this would not be necessary but we would ask you to appreciate that our funds are limited and that means only so many doctors, nurses etc. under pressure to respond to as may contacts as they reasonably can. We can of course address your concerns more specifically if you identify yourself to our patient advice team via carntocoast.c2c.pals@nhs.net. Yours sincerely, Stephen Holby Managing Partner Carn to Coast Health Centres
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Review titled Super NHS Service
Rated 5 stars out of 5
by Steve Smith - Posted on 14 October 2024
I attended Homecroft Surgery Illogan Cornwall at 8.50am on Sat 12 Oct for my Covid and Flu jab. There were at least 30 people ahead of me in the queue but due to the excellent organisation of the NHS team, I received my injections within ten minutes. As I commented to one of the staff, “this is like a well oiled machine.” Well done to you all and keep up your great work!
Visited October 2024
Review titled Carn to Coast Health Centres
Replied on 03 December 2024
Dear Mr. Smith, Thank you for this feedback which has been shared with those organising and running the clinic at our Homecroft site. Yours sincerely, Stephen Holby Managing Partner Carn to Coast Health Centres
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Review titled Really good
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
I have received appointments without delay. There was a problem with my prescription (item prescribed was out of stock), this was quickly rectified, I requested an alternative via Klinik app at 08.30 and received a text from gp at 15.07 advising me that a prescription for the alternative item had been sent to the local pharmacy. I collected the prescription at my local pharmacy at 16.30. Excellent.
Visited October 2024
Review titled Carn to Coast Health Centres
Replied on 03 December 2024
Dear patient, Many thanks for your positive comments which have been shared with the team. Yours sincerely, Stephen Holby Managing Partner