Carn to Coast Health Centres
Pool Health Centre, Station Road, Pool, Redruth, Cornwall, TR15 3DUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Carn to Coast Health Centres.
Reviews
-
Review titled Excellent service
Rated 4 stars out of 5
by Sean G Chatterton - Posted on 04 December 2023
I walked into my surgery requesting a blood testing device (diabetic) The ladies who attended were excellent and understanding. One was ordered and I collected it. The service offered me was very good. Thank you. Sean Chatterton
Visited November 2023
Review titled Carn to Coast Health Centres
Replied on 05 December 2023
Dear Mr. Chatterton, Many thanks for taking the trouble to give this feedback. With best wishes Stephen Holby Managing Partner
-
Review titled A very caring
Rated 5 stars out of 5
by Neil Carhart - Posted on 14 November 2023
Over the past few weeks l have been worried about my wife's health from my first phone call to the surgery and the quick response l received was first class and over the past days l cannot thank the surgery enough for their help and caring.Thankyou to all Of those involved.
Visited November 2023
Review titled Carn to Coast Health Centres
Replied on 05 December 2023
Dear Mr Carhart, Thank you so much for your kind review. At a time when NHS services are so heavily under pressure it is heartening to all of us when someone takes the trouble to express appreciation. Yours sincerely, Stephen Holby Managing Partner Carn to Coast Health Centres
-
Review titled Fantastic surgery
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2023
I cannot express my gratitude enough for carn to coast. After a previous negative experience with my young daughter elsewhere, my daughter was left terrified of the doctors and would refuse to be anywhere near one. However, thanks to the many clinicians who have dealt with her and cared for her since, they have helped my terrified toddler turn into a happy and excited child who is now happy to see a doctor and gets excited play or draw with them. I cannot thank everyone here enough for their patience, understanding and empathy towards us. It really hasn't gone unnoticed and I will always be extremely grateful to everyone for this and the amazing staff.
Visited September 2023
Review titled Carn to Coast Health Centres
Replied on 09 October 2023
Dear patient, Thank you for your kind comments and taking the trouble to review us. Stephen Holby Managing Partner
-
Review titled Amazing Doctor
Rated 5 stars out of 5
by Mrs Joanne Moir - Posted on 16 April 2024
Came today to see Dr. about my hearing loss which had improved since making appointment, except for one ear...he referred me to hospital to get an hearing aid. Whilst there I asked him about my hands and foot skin condition just by looking he told me exactly what it was and treatment for it, even writing it down for me. Iv had this rash off and on for years and not one doctor has told me what it was. I will definitely ask to see him again if needed in the future. Turns out it's a form of psoriasis which iv apparently inherited from my father.
Visited April 2023
Review titled Carn to Coast Health Centres
Replied on 07 June 2024
Dear Mrs. Moir, Thank you so much for your kind review, which has been made known to the doctor concerned. Yours sincerely, Stephen Holby Managing Partner
-
Review titled Unable to get drug review appointment in timely manner
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2023
My dad saw a nurse as was very ill and they said not to worry it was just a virus. Six days later dad was in hospital feeling and getting worse. After a whole day in A&E including blood tests, identifying infection, an X-ray and a CT scan he was eventually sent home with steroids for 7 days. The discharge notes said he would need a drug review with GP before drugs run out (surgery confirmed they had notes when parents went to physically take notes in also following surgery accusing hospital of not sending notes previously). Unfortunately this surgery has made a telephone appointment for two days later that this resulting in a great deal of concern and stress for my parents. Surgery refused to address this when asked so parents sought advice from a pharmacist as they cannot trust this surgery.
Visited April 2023
Review titled Carn to Coast Health Centres
Replied on 25 September 2023
Dear patient, We were sorry to learn of this incident. Our patient advice and liaison service ( c2c.pals@nhs.net ) is available to listen to any queries or concerns from patients and investigate any complaints. We would urge any patients experiencing difficulties to contact us in the first instance so that we may do our best to resolve them. Yours sincerely, PALS Team Carn to Coast Health Centres
-
Review titled Not a very good clinical team
Rated 2 stars out of 5
by Anonymous - Posted on 17 May 2023
The receptionists was lovely and really helpful. However, the clinical team aren’t. I had been x3 that month for the same thing but it was getting worse. Every time I went I was told it was “viral” and nothing to worry about. Was given numbing spray and left. Ended up going to MIU because I was unable to eat and was in pain and they referred me to ENT and both MIU and ENT said if I was given antibiotics the first time I went to the GP I wouldn't of been admitted to the Royal Cornwall Hospital. I understand that the GP’s and NHS are under pressure but it doesn’t give doctors a reason to blame it on a viral infection when it wasn’t.
Visited April 2023
Review titled Carn to Coast Health Centres
Replied on 26 June 2023
Dear patient, We are sorry that you were dissatisfied with our service and, if you care to contact us via c2c.PALS@nhs.net , we can look into the appropriateness of the care given in your specific circumstances. As a general point, however, it is definitely not good clinical practice to give out antibiotics where the symptoms suggest that a problem is likely to be viral in origin as this leads to their becoming less and less effective where they are needed. Our clinicians normally advise patients to let us know if symptoms worsen. We attach a link to the NHS website, where it is explained why antibiotics are no longer routinely used to treat infections Antibiotic resistance - NHS (www.nhs.uk) . We apologise if this was not made clear to you. PALS Team Carn to Coast Health Centres
-
Review titled Cant see a GP
Rated 1 star out of 5
by Karl Everett - Posted on 27 March 2023
Just the worst customer service I have ever had - A poor 7-page online appointment system that generates a short text message that you can't reply to, with little to no explanation of any course of action. One of the practice locations closed due to staff shortages but never reopened. In trying to get an appointment with a GP I've been told to use the GP walk-in Centre at the hospital...no reason just push me somewhere else! Hopeless!!
Visited March 2023
Review titled Carn to Coast Health Centres
Replied on 28 September 2023
Dear Mr Everett, We are sorry that you were dissatisfied with our service. Our PALS team have contacted you personally to deal with your concerns. Kind regards Patient Advice and Liaison Team Carn to Coast
-
Review titled Can't prescribe
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
I take four drugs, the same every month, I have been doing so for years, but every month this practise fails to prescribe the four drugs correctly. Last year I kept running out of one of them because they kept prescribing too few. Then I had a review 6 months ago and one dose was changed. Ever since then, every month, I ask them to synchronise my medication, and every month, without fail, they don't. Its not hard to prescribe four drugs at the same time but, sadly, this seems beyond the capacity of this failing practise.
Visited March 2023
Review titled Carn to Coast Health Centres
Replied on 29 March 2023
Dear Anonymous, We are sorry that you have had these issues. If you would care to identify yourself to me via our patient advice e-mail address ( C2c.pals@nhs.net ), I shall look into them further and try to identify what is causing the problem. To put this in context, we issue around 1000 prescriptions each day, the great majority of which are for multiple repeat medications. Kind Regards Kelly Walmsley Governance and Patient Liaison Officer
-
Review titled Its impossible to get to see a doctor
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
My entire interaction confirms a widely held suspicion, that they will do anything to prevent you from being able to speak to or see a dr, forcing you to use online forms which are hopeless from a ui/ux perspective and if you put in actual values responds with that value is too large, so you have to lie on the form to get it to progress. The frustration in trying to use a form totally unsuitable to the user experience is enormous now wonder they get so much abuse when speaking to people, they told me I had to speak to the pharmacy, the pharmacy have already told me I need to see the dr... so I am left with no drugs, no appointment with a dr and an unusable form that seems determined to prevent me from submitting a request.
Visited March 2023
Review titled Carn to Coast Health Centres
Replied on 27 March 2024
Dear Anonymous, We are sorry you find our online form frustrating. You can contact our administration team if you require any assistance filling one of the electronic forms out where they will be happy to help. If you would like to contact our Patient Advise and Liaison Team (PALS) then they can look into any specific concerns you have also. Yours sincerely Carn to Coast Medical Centres
-
Review titled Unable to contact the surgery
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2023
Trying to contact this surgery sends you on a merry-go-round of options, frustrations and confusions all of which lead to failure to contact. I'd like to give a review of customer services but as I am unable to contact them I'm unable to. So, this review is purely about the impossibility to make direct contact.
Visited March 2023
Review titled Carn to Coast Health Centres
Replied on 30 March 2023
Dear Anonymous, We are sorry that you have had these issues. If you would care to identify yourself to me via our patient advice e-mail address ( C2c.pals@nhs.net ), I shall look into them further and try to identify what is causing the problem. Kind Regards Kelly Walmsley Governance and Patient Liaison Officer