Castlefields Health Centre
The Village Square, Castlefields, Runcorn, Cheshire, WA7 2STContact details and opening times
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Reviews
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Review titled Should be ashamed of themselves.
Rated 1 star out of 5
by Jon Rowling - Posted on 25 June 2023
I recently had a worrying health issue and called 111 to get some advice. They advised me that I most likely had shingles, and that I would need an urgent GP examination and vaccination. They told me to ring my GP surgery immediately for treatment. This advice was given late in the evening so I decided to call the practice the following morning. I called them at 8am the following morning.... after ~50 attempts I finally made it in to the queue at position 5. Over the next ~60 minutes I went through positions 4, 3, 2, 4, 5, 4, 3, 5, 4, 5, 4 and then back to 5. I gave up and drove to the GP surgery instead, to see if I could get an emergency appointment, but all I got was "you'll have to ring at 8:00am tomorrow now, there's nothing else we can do for you today". I never did get treatment for what turned out to be a nasty, and extremely painful, case of shingles which is still causing me neuralgia related problems still, 3 months later. I've also been waiting for several months for a phone call from my GP following a series a heart scans and an ECG test but, unsurprisingly, I have never heard anything back relating to that either. Undoubtedly their excuse will be that the test didn't show anything so they didn't bother calling, ignoring my symptoms and leaving me still suffering significant, and quite scary, heart palpitation issues. As the title to this review says, the staff at this practice should be ashamed of themselves, they're all quite happy to take taxpayer's money, but obviously feel no obligation to provide the service this money pays them to provide.
Visited March 2023
Review titled Castlefields Health Centre
Replied on 26 June 2023
Dear Mr Rowling Thank you for leaving your comments about Castlefields Health Centre on the NHS website. I am sorry that on this occasion our service hasn't lived up to our usual high standards. I feel your observations need to be followed up and so I will contact you in the coming days to discuss. I will also note the issue with the telephone call queuing system to the IT supplier for Halton who manage this service on our behalf. Kind regards Julie Shaw Practice Manager Castlefields Health Centre