Castlegate Surgery
42 Castle Street, Hertford, SG14 1HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Horrible for ADHD treatment
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2025
Flatly rejected my shared care agreement for ADHD medication, because it was from a private doctor. Apparently, it's their policy to do so. These medications cost over £100 for a single months worth. Going to have to move GPs because I need these medications, and cannot afford to be paying that much for a perscription every month. Not my first experience with them being useless, but since they combined services with a Ware GP to become "New River Health" their quality has dropped through the floor.
Visited March 2025
Castlegate Surgery has not yet replied.
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Review titled Terrible again
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2024
Granddaughter had an emergency appointment at 1430. Arrived at 1420 to find large sign indicating that “Reception procedures” had changed and we needed to join the queue. 15 minutes later we reached head of queue to check in only to be told that we should have used the computerised check in system and that because we were late it was unlikely that we would be seen!! It was only after a robust challenge that we eventually were seen. Yet another example of ineptitude from this widely condemned surgery.
Visited October 2024
Castlegate Surgery has not yet replied.
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Review titled Weakness
Rated 2 stars out of 5
by Anonymous - Posted on 12 September 2024
After 111 appointment symptoms worsened and quickly admitted to A&E Harlow. After catheter, 7days IV antibiotics and then discharge, disappointed that surgery did not follow up; except for invitation for a flu jab. Though surgery took initial urine sample, after release from hospital was informed sample was too small to be tested. Given that this sample would have triggered need for antibiotic intervention am surprised the sample I gave was insufficient. Urine retention being the prime motivator for contact
Visited August 2024
Castlegate Surgery has not yet replied.
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Review titled Once again, prompt and excellent care.
Rated 5 stars out of 5
by DGP - Posted on 05 May 2024
Always receive excellent care from then staff at the surgery. Called first thing, had investigation work done, a prescription written by 10.00am and made up in the pharmacy. Many thanks. Well on the road to recovery now.
Visited May 2024
Review titled Castlegate Surgery
Replied on 09 May 2024
Many thanks for your positive comments and taking the time to complete the feedback in NHS choices which I will be sharing with the team
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Review titled Dangerous
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2023
One of the worst medical practices I’ve been to: My skin started to turn yellow - the first dr told me that it was all in my head, and that there always nothing wrong. IVF - first referral rejected because my BMI and medical details were massively wrong. Second referral rejected because the medical practice hadn’t completed any of the required tests - despite me going in to have them done! Blood tests - different information given to me and my partner about appointments, appointments booked on the wrong days by the receptionists, wrong blood tests booked, nurse turning up 40 minutes late to an appointment and having to get a cup of tea before seeing patients. Very very difficult to get a face to face appointment- nearly all have been over the phone and sending pictures. I understood this during Covid, but no reason now. Really rude receptionists.
Visited July 2023
Review titled Castlegate Surgery
Replied on 26 July 2023
I am sorry that you have had this experience at the surgery. I would really appreciate you sending an email to newriverhealth@nhs.net with your name so that I can look into this further for you Many thanks