Castlegate Surgery
42 Castle Street, Hertford, SG14 1HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Once again, prompt and excellent care.
Rated 5 stars out of 5
by DGP - Posted on 05 May 2024
Always receive excellent care from then staff at the surgery. Called first thing, had investigation work done, a prescription written by 10.00am and made up in the pharmacy. Many thanks. Well on the road to recovery now.
Visited May 2024
Review titled Castlegate Surgery
Replied on 09 May 2024
Many thanks for your positive comments and taking the time to complete the feedback in NHS choices which I will be sharing with the team
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Review titled Dangerous
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2023
One of the worst medical practices I’ve been to: My skin started to turn yellow - the first dr told me that it was all in my head, and that there always nothing wrong. IVF - first referral rejected because my BMI and medical details were massively wrong. Second referral rejected because the medical practice hadn’t completed any of the required tests - despite me going in to have them done! Blood tests - different information given to me and my partner about appointments, appointments booked on the wrong days by the receptionists, wrong blood tests booked, nurse turning up 40 minutes late to an appointment and having to get a cup of tea before seeing patients. Very very difficult to get a face to face appointment- nearly all have been over the phone and sending pictures. I understood this during Covid, but no reason now. Really rude receptionists.
Visited July 2023
Review titled Castlegate Surgery
Replied on 26 July 2023
I am sorry that you have had this experience at the surgery. I would really appreciate you sending an email to newriverhealth@nhs.net with your name so that I can look into this further for you Many thanks
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Review titled Very good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2023
I have been a patient at Castlegate surgery for quite a few years now. I find that the Dr’s and all the receptionists are so helpful and kind. I have been able to see a Dr when it has been necessary. I find it annoying when you read negative reviews and hardly any saying thank you. My husband feels the same, we feel supported by our Drs Surgery and glad this is our practice.
Visited February 2023
Review titled Castlegate Surgery
Replied on 06 February 2023
Many thanks for your positive feedback. It is really nice to be able to feed this back to my staff, who receive so much verbal and negative abuse on a daily basis. I will certainly share this with everyone
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2023
I am a patient at Castlegate surgery in Hertford. I have been very happy with the treatment I have received over the years. I saw a Dr yesterday who was able to put my mind at ease and deal with my problem. Very good practice which I am glad to be one of the patients.
Visited February 2023
Review titled Castlegate Surgery
Replied on 06 February 2023
Many thanks for your very positive comments which I will feedback to the GPs and staff. They will be very uplifted by your kind words