Catherine House Surgery
Westward House, New Walk, Totnes, Devon, TQ9 5WBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Jill Craig - Posted on 11 March 2025
My appointment was an excellent experience from walking in to leaving afterwards. Everyone was extremely helpful.
Visited March 2025
Catherine House Surgery has not yet replied.
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Review titled Great practice - this time
Rated 3 stars out of 5
by Barbara Bernard - Posted on 14 March 2025
Having been in severe pain for over a week I presented at the surgery as soon as it opened and spoke to a pleasant receptionist who booked me in with a doctor the same morning. I was called exactly on my appointment time (about 20 minutes later). The female Dr was unfamiliar to me and she listened carefully to me, asked questions and examined me. She said she was uncertain of what the problem was but felt it needed further investigation and wanted me to attend hospital. She telephoned them and, in spite of there being a bad connection and what seemed like a reluctance for me to attend the Unit, she persisted until they agreed to see me. After thanking her I and my partner left and went immediately by cab to hospital. That wonderful GP's actions helped to save my life that day. It turned out my pain was caused by something more serious and life-threatening, and I cannot thank her enough. I had been reluctant to go to the GP Surgery because I have been put off attending by rudeness and an uncaring approach to my concerns. As a retired employee of the NHS I was reminded of why I used to feel so proud to be a member.
Visited March 2025
Catherine House Surgery has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by David Craig - Posted on 11 March 2025
My first experience at this practice. Reception staff were friendly and very helpful. The doctor responded to my signs and symptoms and started treatment in a timely manner. The practice nurse was also excellent. Very pleasant clinical environment.
Visited February 2025
Catherine House Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2025
Called GP with medical problem seen that morning. Good advise and treatment. Given time and care.Courteous and kind reception staff.
Visited January 2025
Catherine House Surgery has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Mrs R parker - Posted on 08 October 2024
This practice gives me confidence---from the helpful,human receptionists who listen and respond positively and sensibly as again this morning, to the nurses and GPs who have been excellent on every occasion that I've seen them. I've been particularly grateful for the prompt diagnosis and ongoing care for a family member and was impressed to observe the supervision of medical students by an experienced GP .
Visited October 2024
Catherine House Surgery has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Mrs Jan Willett - Posted on 09 October 2024
My flu and covid jab, was, once again carried out very pleasantly . Even though in my case it has become routine great care was taken from the moment I arrived at the Surgery to make me feel comfortable. Thank you
Visited October 2024
Catherine House Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Peter Dijkhuizen - Posted on 08 October 2024
All the times I’ve had to use my practice I’ve had really good care and kindness. My clinical needs have been met in the shortest time and I’ve always felt nothing was too much trouble
Visited October 2024
Catherine House Surgery has not yet replied.
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Review titled Helpful and efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2024
Organisation and delivery of flu and covid booster jabs was first class. Reception and clinical staff were 'on the ball'.
Visited October 2024
Catherine House Surgery has not yet replied.
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Review titled Variable experience
Rated 4 stars out of 5
by Sheila - Posted on 23 September 2024
My experience today was really good . The receptionist was so friendly and helpful and I was able to see someone quickly who was able to help me I find the service variable though - it can be excellent but at other times poor due to Rude and unhelpful reception staff Too few doctors rotered on to meet the demands of the practice Lack of basic medical equipment like dressings , ecg pads
Visited September 2024
Catherine House Surgery has not yet replied.
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Review titled Fast acting surgery
Rated 5 stars out of 5
by Jaye - Posted on 26 July 2024
At the end of June i was in some distressed pain..A doctor was able to see me within 3hrs! The doctor took my pain seriously and admitted me into hospital. After being discharged a week later i was able to speak and see doctors who took my concerns seriously and their empathy made me feel I wasn’t alone in dealing with my diagnosis and this allowed me to feel comfortable asking questions I needed answers to! With the destress that our NHS is in I feel very blessed to have a doctors surgery with receptionist that do what they can to make you feel heard and at ease! Long May it continue.
Visited July 2024
Catherine House Surgery has not yet replied.