Cator Medical Centre
Beckenham Beacon, 379 Croydon Road, Beckenham, Kent, BR3 3FDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Failure to comply with NHS patient choice guidance
Rated 1 star out of 5
by Alice - Posted on 27 August 2024
I registered with Cator Medical Centre a few of weeks ago using their online form. As we’ve just moved to the area and I am pregnant and close to my due date it was important this was done quickly. I noted my pregnancy on the application form. Having not heard from them, but having heard from my previous G P that my notes had been transferred, I called today to find out if I had been registered or not. I was told (a) I had not been registered with their practice, but with a different practice (Elm House) that the N H S website confirms I am not in the catchment area for and which I did not ask to be registered with and (b) they have no system either at Cator or Elm House for informing new patients that they are registered. The receptionist seemed baffled as to why they should inform patients of this information, and told me I cannot shift to be registered with Cator, even though their website and the NHS GP finder both say they are still open to new patients, and that is where I wanted to be registered in the first place. This is despite NHS guidance stating that if a G P surgery refuses to register you, they are required to write to you informing you why, and that refusal should only be on grounds that do not apply here (e.g. being removed from a surgery list before, the surgery not being open to new patients, or not being in the catchment area). As a result of this lack of communication I have missed the opportunity to have an important vaccination (R S V) before my due date. The practice can and should do better.
Visited August 2024
Review titled Cator Medical Centre
Replied on 27 August 2024
Dear Alice, I'm sorry that you have cause to write about your dissatisfaction with our registration process. Please can you contact me at either practice (Elm House Surgery and Cator Medical Centre are joint practices) by telephone on 020 8650 0173 so that we can discuss this matter. If you prefer to use email, please can you use this address: SELicb.catorfeedback@nhs.net and quote your full name, DOB and NHS number. I will reply to you as soon as possible as I'm sure we will be able to sort this out for you. With thanks and kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled A personalised approach with exceptional attention to detail
Rated 5 stars out of 5
by Anton Boshoff - Posted on 31 July 2024
I had a fantastic experience. We discussed objectives and strategies for lowering my hypertension. The medical professional's advice and guidance was exceptionally informative and I intend to put these suggestions into practise. I could tell that the medical professional genuinely cares about his patients, a fantastic touch!
Visited July 2024
Review titled Cator Medical Centre
Replied on 01 August 2024
Dear Mr Boshoff, thanks ever so much for leaving your feedback comments! It's great to know that the our clinical pharmacist was able to help you manage your health in such a caring way and that the information he gave you was informative. We have passed on your comments to him so that he is aware you are pleased with his consultation with you. We really do appreciate the time you took to let us know about your experience, thank you! Kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Outmost respect to patient
Rated 5 stars out of 5
by Guled Suleiman Yusuf - Posted on 06 August 2024
Doctor called me back within minutes to address my poblem. I felt valued and respected during consultation. I was very happy with the outcome of the consultation.
Visited July 2024
Review titled Cator Medical Centre
Replied on 27 August 2024
Dear Guled, thank you very much for your 5-star review! We're so pleased that you felt valued and respected during your consultation and that all went well. It is great to know that we were able to help you and you are satisfied with the services we provided you with. Thank you for letting us know! Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled An Invaluable Team Member
Rated 4 stars out of 5
by Cheryl Hamilton - Posted on 03 July 2024
After my 24 hour blood pressure monitoring result, I was given the option by a GP, via the Practice’s portal, to start medication or to discuss the results and management with their Clinical Pharmacist. I chose well. The Clinical Pharmacist had both a professional approach and kind un-rushed manner. He went through all aspects of my health history. I felt as though I was part of the decision on how best to go forward. I was given thorough guidelines, which were, later, also sent by text along with further management plans. I was extremely pleased with the management of care I received from the Practice’s Clinical Pharmacist, he must, indeed, be an invaluable member of their Team.
Visited July 2024
Review titled Cator Medical Centre
Replied on 16 July 2024
Dear Cheryl, thank you for taking the time to post your feedback about your recent experience with a member of our Pharmacy Team. We have passed your comments on to him and would like to take this opportunity to say how delighted we are that you received such a high standard of care, advice and support which has helped you make the best healthcare choice going forward! Kind regards, Geoff Cook (Patient Liason Officer)
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Review titled Excellent healthcare service
Rated 5 stars out of 5
by Suleiman Yusuf - Posted on 06 August 2024
I saught GP help after developing a severe pain in leg. Practice communicated with me urgently and guided me to find where my needs could be met. Clinicain who followed the management of my case went above and beyond my expectations; I felt well looked after.
Visited July 2024
Review titled Cator Medical Centre
Replied on 27 August 2024
Dear Mr Yusuf, thank you very much for your fantastic review about the service you received at Cator Medical Centre! It was great to read that we were able to help you with your medical problem, that we went beyond your expectations, met your needs and you felt well looked after. It has been a pleasure to help you and we value the time you've taken to write your review! With thanks and kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Unable to see a Doctor
Rated 2 stars out of 5
by Bernadette hibberd - Posted on 25 May 2024
Eye infection in both eyes and asked to see a dr but had to email pictures of my eyes and describe how they felt. My eyes were worse than they looked in the picture and was told to buy creams! It would have been quicker to see a Dr .
Visited May 2024
Review titled Cator Medical Centre
Replied on 16 July 2024
Dear Bernadette, I tried to ring you today to discuss your experience but both your home number and your mobile number went to voicemail. I will try to speak with you again but wondered in the meantime, when you read this reply, if you would be kind enough to ring me at the surgery when you get the chance so we can discuss if there is anything we can help you with further. With kind regards, Geoff Cook (Patient Liaison Officer).
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Review titled No empathy and rude.
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2024
After completing the complicated form send my request, then I got a call from the surgery to bask an appointment. The lady I’ve the phone was so rude, abrupt and show no empathy all. She gave me a date and time, which I could not commit to because I unfortunately, I do work a long way from my home as a live-in Support carer, but as I was gonna go down London next week I kindly asked if they can squeeze me in the day after I got back to London. Her tone of voice and just her attitude over the phone was extremely unpleasant and unprofessional. She could not wait to get off the phone just because I was trying to see what dates and time they have available. I seriously really do not like going to the Doctor just because…. I only decided to book an appointment because I’ve try too many pain killers and they are not working. I dislike her attitude and her time of voice was very bossy and rude.
Visited May 2024
Review titled Cator Medical Centre
Replied on 17 May 2024
Dear Patient, thank you for leaving your comments which were really disappointing to read as your experience falls way short of the high standards we strive to achieve. I have spoken to our reception Manager who would be grateful if you could contact so that we can investigate what happened to you so that we can ensure this doesn't happen again. I would have contacted you straightaway myself but your review has been made anonymous. We look forward to hearing from you in due course so that we can help you and hopefully restore your confidence in this surgery. Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Clinical Pharmacist in Hypertension Clinic
Rated 4 stars out of 5
by Esther McCloskey - Posted on 01 May 2024
This was my first appointment in this setting The Clinical Pharmacist conducting the clinic had a pleasant unhurried manner and was polite and courteous throughout. He had obviously taken time to read my notes and submitted blood pressure recordings before I arrived and then proceeded to take a medical history as pertinent to my reason for attending .I was also asked some questions about my general wellbeing and lifestyle . He gave clear concise explanations to his recommendations and was receptive to answering my questions. By the end of the consultation I felt reassured that my raised blood pressure is being treated appropriately. As my home monitor is more than five years old he suggested I replace it .I will need to continue taking recordings at home as those measured today were elevated in comparison to my normal levels . I have been encouraged to return after a further period of home monitoring to assess if my medication is at the optimum. It was reassuring to be told that if it becomes necessary I could be referred for a 24 hour blood pressure monitor. I left the surgery feeling confident that the issue is being well managed and will be followed up judiciously. It was a pleasure to meet with such an approachable and competent clinician. He is certainly an asset to the Practice.
Visited May 2024
Review titled Cator Medical Centre
Replied on 16 May 2024
Dear Mrs McCloskey, thank you very much for your kind comments which we genuinely were so pleased to receive! We have passed your feedback to the clinical pharmacist in question; he was delighted to learn that you appreciate the care, advice and guidance he gave you and has me to thank you on his behalf. It is always rewarding to receive positive comments and praise so I would like to take this opportunity to also thank you for reassuring us that the high standards of care we strive to attain each day was successfully and satisfactorily achieved in your experience! Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Wonderful experience
Rated 5 stars out of 5
by Sandra - Posted on 23 May 2024
I have never felt so well cared for. My experience on the 22 & 23 May with the representative at this practice was extremely knowledgable, comforting and professional. He took a great interest in what I need going forward in regard to my health and I feel safe knowing he’s got my back! Thank you
Visited May 2024
Review titled Cator Medical Centre
Replied on 28 May 2024
Dear Sandra, it was great to learn that you had a wonderful experience at the surgery, in particular with help regarding your health concerns. Thank you for taking the time to let us know and for your words of encouragement which really do make a difference to us as it helps remind us that we are delivering the desired standard of care we strive to achieve! Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 10 June 2024
Staff was extremely welcoming and polite Took my concerns seriously and asked relevant questions engaging with me through out the consultation
Visited May 2024
Review titled Cator Medical Centre
Replied on 11 July 2024
Dear Patient, we are so pleased that your experience was a good one. Thanks for taking the time to leave your feedback comments to tell us we're on the right track! Kind regards, Geoff Cook, Patient Liaison Officer