Cator Medical Centre
Beckenham Beacon, 379 Croydon Road, Beckenham, Kent, BR3 3FDContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Cator Medical Centre.
Reviews
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Review titled Fantastic Doctor
Rated 5 stars out of 5
by Julie Reid - Posted on 18 October 2024
I’ve Been suffering extreme menopausal ho flushing for the past 15 years. It was every 10 minutes lasting just as long. Dripping on floors, wet clothes and bedding it was depressing. My doctor found me a remedy that works so well I hardly have flushes now. Im sooo grateful for this doctor. Thank you Cator your staff are exceptional.
Visited October 2024
Review titled Cator Medical Centre
Replied on 23 October 2024
Dear Julie, Thank you for leaving your 5-star review! We’re delighted to know that the doctor you saw was able to help you with such a long-standing condition and that you now have an effective remedy to help you manage it. Our team strives to help as many patients as possible and so it is great to read that we have contributed towards improving your health. Many thanks! Kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Blood Pressure Service
Rated 5 stars out of 5
by Jennifer Wellard - Posted on 01 November 2024
I have been experiencing problems with my blood pressure medication. Today I had a scheduled telephone call from a member of the blood pressure team. As ever the service was exemplary and I have tremendous confidence in them. Well done
Visited October 2024
Review titled Cator Medical Centre
Replied on 29 November 2024
Dear Mrs Wellard, thank you very much for your 5-star review! It's always good to receive positive feedback but even more special when a significant difference has been made in patient care. It is really great to know that you have confidence in our blood pressure service and that we were able to help you with your blood pressure medication. With kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Really helpful and patient
Rated 5 stars out of 5
by Ruth - Posted on 29 October 2024
I had a telephone appraisal for my blood pressure hypertension clinic today and the clinician was very kind, helpful and patient. He explained everything very well and was very personable. He made the experience very clear and easy. Thank you!
Visited October 2024
Review titled Cator Medical Centre
Replied on 03 December 2024
Dear Ruth, thank you for letting us know about your blood pressure hypertension clinic appointment with our Clinical Pharmacist and for leaving your 5-star review! It's really good to know that everything went well and that your experience was clear and helpful. I have passed your comments onto the Clinical Pharmacist so that he is aware of them and he says, "Thank you very much. I was glad to be of assistance to you!". Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Excellent service
Rated 5 stars out of 5
by Jennifer Wellard - Posted on 26 September 2024
I attended yesterday and was seen in hypertension clinic. As usual I was very impressed with this clinician and yesterday he was accompanied by a pharmacy technician who was also excellent. I felt I had her full attention and she came up with some excellent ideas. Well done!
Visited September 2024
Review titled Cator Medical Centre
Replied on 14 October 2024
Dear Jennifer, that you very much for your 5-star feedback comments! We're really pleased that the clinicians you mention offered such an excellent service and that you were satisfied with the ideas that were suggested. Your comments have been passed on to both clinicians in question; they were delighted to read them! Thank you for taking the time to post your review, it really is encouraging and rewarding when patients are pleased with the help they receive from us. With thanks & kind regards, Geoff Cook Patient Liaison Officer
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Review titled Great practice
Rated 5 stars out of 5
by Philip - Posted on 16 September 2024
He was very helpful doctor making sure everything was covered that needed to be going appointment sorted for me and made sure we understood everything before we left the doctor very good
Visited September 2024
Review titled Cator Medical Centre
Replied on 14 October 2024
Dear Philip, Thank you for giving us a 5-star review! It was great to read that the doctor you saw was helpful and that you were pleased with the help he gave you. Kind regards, Geoff Cook Patient Liaison Officer
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Review titled Failure to comply with NHS patient choice guidance
Rated 1 star out of 5
by Alice - Posted on 27 August 2024
I registered with Cator Medical Centre a few of weeks ago using their online form. As we’ve just moved to the area and I am pregnant and close to my due date it was important this was done quickly. I noted my pregnancy on the application form. Having not heard from them, but having heard from my previous G P that my notes had been transferred, I called today to find out if I had been registered or not. I was told (a) I had not been registered with their practice, but with a different practice (Elm House) that the N H S website confirms I am not in the catchment area for and which I did not ask to be registered with and (b) they have no system either at Cator or Elm House for informing new patients that they are registered. The receptionist seemed baffled as to why they should inform patients of this information, and told me I cannot shift to be registered with Cator, even though their website and the NHS GP finder both say they are still open to new patients, and that is where I wanted to be registered in the first place. This is despite NHS guidance stating that if a G P surgery refuses to register you, they are required to write to you informing you why, and that refusal should only be on grounds that do not apply here (e.g. being removed from a surgery list before, the surgery not being open to new patients, or not being in the catchment area). As a result of this lack of communication I have missed the opportunity to have an important vaccination (R S V) before my due date. The practice can and should do better.
Visited August 2024
Review titled Cator Medical Centre
Replied on 27 August 2024
Dear Alice, I'm sorry that you have cause to write about your dissatisfaction with our registration process. Please can you contact me at either practice (Elm House Surgery and Cator Medical Centre are joint practices) by telephone on 020 8650 0173 so that we can discuss this matter. If you prefer to use email, please can you use this address: SELicb.catorfeedback@nhs.net and quote your full name, DOB and NHS number. I will reply to you as soon as possible as I'm sure we will be able to sort this out for you. With thanks and kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled A personalised approach with exceptional attention to detail
Rated 5 stars out of 5
by Anton Boshoff - Posted on 31 July 2024
I had a fantastic experience. We discussed objectives and strategies for lowering my hypertension. The medical professional's advice and guidance was exceptionally informative and I intend to put these suggestions into practise. I could tell that the medical professional genuinely cares about his patients, a fantastic touch!
Visited July 2024
Review titled Cator Medical Centre
Replied on 01 August 2024
Dear Mr Boshoff, thanks ever so much for leaving your feedback comments! It's great to know that the our clinical pharmacist was able to help you manage your health in such a caring way and that the information he gave you was informative. We have passed on your comments to him so that he is aware you are pleased with his consultation with you. We really do appreciate the time you took to let us know about your experience, thank you! Kind regards, Geoff Cook, Patient Liaison Officer
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Review titled Outmost respect to patient
Rated 5 stars out of 5
by Guled Suleiman Yusuf - Posted on 06 August 2024
Doctor called me back within minutes to address my poblem. I felt valued and respected during consultation. I was very happy with the outcome of the consultation.
Visited July 2024
Review titled Cator Medical Centre
Replied on 27 August 2024
Dear Guled, thank you very much for your 5-star review! We're so pleased that you felt valued and respected during your consultation and that all went well. It is great to know that we were able to help you and you are satisfied with the services we provided you with. Thank you for letting us know! Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled An Invaluable Team Member
Rated 4 stars out of 5
by Cheryl Hamilton - Posted on 03 July 2024
After my 24 hour blood pressure monitoring result, I was given the option by a GP, via the Practice’s portal, to start medication or to discuss the results and management with their Clinical Pharmacist. I chose well. The Clinical Pharmacist had both a professional approach and kind un-rushed manner. He went through all aspects of my health history. I felt as though I was part of the decision on how best to go forward. I was given thorough guidelines, which were, later, also sent by text along with further management plans. I was extremely pleased with the management of care I received from the Practice’s Clinical Pharmacist, he must, indeed, be an invaluable member of their Team.
Visited July 2024
Review titled Cator Medical Centre
Replied on 16 July 2024
Dear Cheryl, thank you for taking the time to post your feedback about your recent experience with a member of our Pharmacy Team. We have passed your comments on to him and would like to take this opportunity to say how delighted we are that you received such a high standard of care, advice and support which has helped you make the best healthcare choice going forward! Kind regards, Geoff Cook (Patient Liason Officer)
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Review titled Excellent healthcare service
Rated 5 stars out of 5
by Suleiman Yusuf - Posted on 06 August 2024
I saught GP help after developing a severe pain in leg. Practice communicated with me urgently and guided me to find where my needs could be met. Clinicain who followed the management of my case went above and beyond my expectations; I felt well looked after.
Visited July 2024
Review titled Cator Medical Centre
Replied on 27 August 2024
Dear Mr Yusuf, thank you very much for your fantastic review about the service you received at Cator Medical Centre! It was great to read that we were able to help you with your medical problem, that we went beyond your expectations, met your needs and you felt well looked after. It has been a pleasure to help you and we value the time you've taken to write your review! With thanks and kind regards, Geoff Cook (Patient Liaison Officer)