Causeway Green Road Surgery
158 Causeway Green Road, Warley, Oldbury, West Midlands, B68 8LJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Abysmal
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
Frustrated doesn’t come close to my experiences here! Reception staff are either poorly trained or frankly incompetent! When calling for appointments for my mental health, I was told there were no appointments available and to call 111. 111 sent me to A&E who were gobsmacked that the GP hadn’t seen me. They spoke to me and prescribed tablets but were crystal clear I needed to see my GP the following day without fail. I rang bang on 8am (to the second) and got through at 8:07 to be told all appointments had gone. I was offered one at another Health clinic (they have done this before and it serves little purpose) When I pointed out that under section 16.5 of Patient Online services, I should be able to book an appt online, I was told this wouldn’t be available fora few months…something I was told a few months ago. Covid was cited as the reason for this, but after a morning spent in A&E, they don’t seem to use Covid as an excuse…so why should the surgery? I was then told to go to the surgery at 1:55 and magically have an appointment. Why do we have to do this dance for an appointment, one wonders?
Visited May 2023
Review titled Causeway Green Road Surgery
Replied on 25 January 2024
I’m truly sorry for the challenges you’ve faced. Your feedback is concerning, and we take it seriously. We’re reviewing our processes to improve accessibility and communication. If you would like to discuss your concerns, please call the surgery ask to make an appointment to see the Practice Manager Christine Gillen. Thank you for raising your concerns.
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Review titled How do you get an appointment !!!!
Rated 2 stars out of 5
by Philomena Barlow - Posted on 12 April 2023
This is my second attempt to get through on the phone to "try" to make a face to face appointment. I phoned at precisely 8am, it is now 8.40am and the phone is constantly engaged, I am not even able to join a waiting list which seems to not actually exist anymore. So my question is how on earth am I supposed to get a doctors appointment at my surgery. I feel very despondent.
Visited April 2023
Review titled Causeway Green Road Surgery
Replied on 17 May 2023
Dear Philomena I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. We offer an Extended Clinic Monday to Friday at Oldbury Health Centre 6.30pm-19.15pm & Saturdays 9.00am-12.00pm & 15.00pm-16.30pm. We offer Pre-bookable appointments for the Month, they are released 1st of every month. Appointments are given every day at 8.00am. We also signpost patients to other services if applicable. If you have any concerns you can email the surgery causewaygreenroad.surgery@nhs.net For the attention of the Practice Manager. I have checked your name on our clinical system and your not a patient at this surgery, but you may be reporting on someone else behalf. If you need to speak to me I am available on Wednesday - Friday 10.00am - 3.00pm ask for Miss Smith Causeway Green Surgery Administration Team