Central Milton Keynes Medical Centre
C.M.K Medical Centre, 68 Bradwell Common Boulevard, Bradwell Common, Milton Keynes, Buckinghamshire, MK13 8RNContact details and opening times
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Reviews
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Review titled Inadequate communication
Rated 3 stars out of 5
by Camus - Posted on 23 July 2024
I received an abnormal test result and asked me to book appointment with my GP. However never succeed after 9:30am. This happens often and why cannot allow patients to email to the GP and rather to ask patients to wait for another day ? Why questions can only be allowed to raise start from 8 am ?
Visited July 2024
Review titled Central Milton Keynes Medical Centre
Replied on 07 August 2024
Dear Camus, Thank you for your feedback. I am sorry to see you have had an issue with making an appointment to review your blood test results. Our online message system is open 24/7 for admin enquires including test results. You can use this to state that you need to have a follow up appointment as requested in the text we sent to you. This is the same system for requesting appointments which is switched off online when we have reach capacity for the day. This system is via our website. The reception team should be logging all patient contacts and would see if we were trying to contact a patient to make a follow up appointment. It does not seem they have followed this process for you and I am sorry it has caused you a problem. If you would like to send an email to us will your full details we can fully investigate this and raise the incident for training and improvement with the team. Our email address for complaints is cmkmc.complaints@nhs.net Kind regards, Yvette Baker Practice Manager
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Review titled Not enough options to leave message out of hour
Rated 3 stars out of 5
by Anonymous - Posted on 19 January 2024
I need to have something to message about my problem but seems the only option is in certain hours its not a emergency per say as far as I im aware but I think I have breast cancer
Visited January 2024
Review titled Central Milton Keynes Medical Centre
Replied on 22 January 2024
Good morning, I am sorry you were unable to contact us with your enquiry. We are closed over the weekend at the time you wished to contact us. The surgery is open Monday to Friday 8.00 to 18.30 during which time you can contact us online, via the telephone or attending in person and speaking the the receptionists. When we are closed 111 online, 111 by phone and Urgent Care are available. I hope you have sought care over the weekend or you have contacted us today now that we are open. Kind regards, Yvette Baker Practice Manager.