Central Surgery
Corporation Street, Rugby, Warwickshire, CV21 3SPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Central Surgery.
Reviews
-
Review titled Can’t get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2023
The system for getting an appointment is that you have to call at 8:30am “on the day “. You cannot make prior appointments in any other way. Ten years ago this consisted of waiting in a queue of about 7 people and getting through within ten minutes and an appointment with any of the several doctors who worked there was made available, usually at different times throughout the day. This has been getting more difficult throughout the years often being 30th in the queue and waiting half an hour in hold before getting through, however, an appointment was usually made available on the day. On Tuesday 7th march 2023, I called as soon as the clock struck 8:30 and was 57th in the queue, I waited for 50 minutes in the queue and an appointment was not available to me so in essence, I am without an appointment, nearly an hour wasted (which I booked off work) and essentially, will have no choice but to do it all again, with no guarantee of an appointment. To further my dismay, I went in the Central Surgery website to look at complaints procedure and was aghast to see they are actively encouraging new patients! My next step is to file a complaint and hopefully switch to another doctors as Getting an appointment seems to be a thing of the past.
Visited March 2023
Review titled Central Surgery
Replied on 14 August 2023
We are sorry you have felt it difficult to book an appointment at the practice. The team at Central Surgery are booking every available appointment throughout each day and they are committed to ensuring that patients who need to be seen are. There is a facility for patients who are ‘urgent’ for today to be seen but when appointments have been booked you will be offered an alternative appointment with the Enhanced Access team, which may be located at an alternative practice or a community pharmacist.
-
Review titled Great Experience
Rated 5 stars out of 5
by Elizabeth Hicks - Posted on 17 January 2024
I attended an appointment for a steroid injection. It’s the first time I’ve had one and the Dr put me completely at ease with her professional and friendly demeanour. I have been a patient here for many years and always had a good experience. The receptionists are also helpful and friendly.
Visited January 2023
Review titled Central Surgery
Replied on 18 January 2024
Thank you for your positive feedback. We are delighted that you had a good experience. I have shared your comments with the team at Central Surgery.
-
Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
Can never get same day appointment or get through on phone even at 8.30 am Staff are rude and unhelpful. Takes forever to get a response through online service.
Visited January 2023
Review titled Central Surgery
Replied on 14 August 2023
We are sorry you have felt it difficult to book an appointment at the practice. The team at Central Surgery are booking every available appointment throughout each day and they are committed to ensuring that patients who need to be seen are. There is a facility for patients who are ‘urgent’ for today to be seen but when appointments have been booked you will be offered an alternative appointment with the Enhanced Access team, which may be located at an alternative practice or a community pharmacist.
-
Review titled Unexplained Decline in Service
Rated 3 stars out of 5
by Anonymous - Posted on 24 December 2022
Have always been happy with doctors & nurses at this practice & impressed how they maintained service through Pandemic, moving online & phone triage. However suddenly now Accurx, while still active, no longer results in appointments but directs to telephone which is so poorly manned that queue is usually inaccessible (even if I'm able to wait an hour, I'm dumped without getting a place). Whether this is due to staff sickness is unclear as there is nothing on their website stating same or stating Accurx no longer working etc. Am currently trying to get 3 appointments & have got nowhere for a fortnight. I understand this is a busy time coming up to Christmas but some communication to help manage expectations would help patient's patience.
Visited December 2022
Review titled Central Surgery
Replied on 14 August 2023
We are sorry you have struggled to access the practice via the phone system. Every available member of our reception team takes calls between 8:30 and 6:30 daily. We do not close for lunch. Our current phone system is in the process of being replaced by the NHS which will provide improved functionality such as call-back. This will prevent any patient waiting unnecessarily to get through.
-
Review titled Can never get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2022
Hold times on the telephones are ridiculous, very rarely results in actually getting an appointment. Have to ring day after day and still don’t get an appointment. Don’t understand why we are still finding it hard to get face to face appointments now. I’ve given up now and just don’t bother. Appalled to see they are open for new patients when the patients they already have are not being cared for.
Visited December 2022
Review titled Central Surgery
Replied on 14 August 2023
We are sorry you have struggled to access the practice via the phone system. Every available member of our reception team takes calls between 8:30 and 6:30 daily. We do not close for lunch. Our current phone system is in the process of being replaced by the NHS which will provide improved functionality such as call-back. This will prevent any patient waiting unnecessarily to get through.
-
Review titled Flu Jab
Rated 4 stars out of 5
by Lewis Hadley - Posted on 08 December 2022
Not being the bravest person when it comes to needles, this was not an appointment I was looking forward to. However, the receptionist & nurse at Bilton Green Surgery were outstanding in their professionalism & care. I actually enjoyed the experience. So much so I’m going back next week for a Shingles Jab.
Visited December 2022
Review titled Central Surgery
Replied on 14 August 2023
Thank you for your positive feedback. It is such as encouragement to us to read your comments which I have shared with the team at Central Surgery.
-
Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
For years this practice has been wonderful to me, supportive and very well informed, especially with thyroid conditions. They are easy to talk to, and never make you feel like a burden.
Visited December 2022
Review titled Central Surgery
Replied on 14 August 2023
Thank you for your positive feedback. It is such as encouragement to us to read your comments which I have shared with the team at Central Surgery.