Central Surgery
Lowe House, 103 Crab Street, St Helens, Merseyside, WA10 2DJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Partner UTI
Rated 1 star out of 5
by Peter - Posted on 09 August 2024
this clinic has failed twice to diagnose a simple uti. first failing to dip test and the second, after taking antibiotics so any tests would give a false negative. blatantly incapable of simple rudimentary examinations blaming my partners menstrual cycle, after my self a nurse testing the ruin and another doctor both confirming the uti. Incompetent is a understatement.
Visited August 2024
Review titled Central Surgery
Replied on 14 August 2024
Thank you for raising your concerns. I have responded to you by email seeking further information so I can investigate your concerns. I look forward to hearing from you.
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Review titled Outstanding consultation today
Rated 5 stars out of 5
by Sue Lemasurier - Posted on 11 July 2024
Urgent same day appt obtained due to need, assessment was very thorough, all appropriate meds were prescribed, urgent referral has resulted in next day specialist hospital appointments. May have saved my hearing. Thank you Dr Borland
Visited July 2024
Review titled Central Surgery
Replied on 14 August 2024
Thank you for taking the time to post this feedback. We will ensure this is shared with the practice team.
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Review titled Great admin staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
Always very helpful and friendly and make you feel heard. I needed urgent bloods done and the lady on reception booked my urgent appointment then arranged for my follow up with the doctor who asked for the bloods to be done. Nothing was too much trouble. Very efficient and she's always smiling so you feel like she is very happy to help.
Visited April 2024
Review titled Central Surgery
Replied on 14 August 2024
Thank you for taking the time to post your feedback. We will ensure this is shared with the practice team.
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Review titled Caring doctor
Rated 5 stars out of 5
by Dawn - Posted on 01 May 2024
Saw a doctor yesterday who I had not seen before. He explained things very clearly and took the time to answer my questions. I will certainly ask to see this doctor again should I need an appointment.
Visited April 2024
Review titled Central Surgery
Replied on 14 August 2024
Thank you for taking the time to post your feedback. We will ensure this is shared with the practice team.
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Review titled Good practice
Rated 4 stars out of 5
by Sandra Hurst - Posted on 21 December 2023
I would like to pass on my thanks for reacting to my request over not being able to get multivitamins which I have had for 4 yrs on prescription. I hope the pharmacist can sort for me with a alternative prescription to my designated pharmacy. Merry Christmas regards Sandra Hurst
Visited December 2023
Central Surgery has not yet replied.
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Review titled Only one part time doctor on Payroll
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
The surgery has only one part time doctor on payroll at this practice. They are relying on part time locums to deal with patients. I understand that admin staff are leaving the practice as well, one at least who had been there many years. The admin staff are working as hard as they can but can't do much if there aren't any doctors in the practice. Test results aren't being looked at promptly, patients not being contacted to discuss results, waiting times to see anyone are horrendous, although they seem to do most contacts by telephone. I understand that this is because they haven't got any doctors but it means that patients in effect don't have a real service
Visited April 2023
Central Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Kath - Posted on 29 March 2023
Thank you. We have been very satisfied with the treatment we have received over the last 2 years. We changed our doctors from billinge to yourselves 2 years ago and it was the best thing we ever did.
Visited March 2023
Central Surgery has not yet replied.
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Review titled Really excellent practice for me
Rated 5 stars out of 5
by Sue Lemasurier (née Hales) - Posted on 13 March 2023
I asked to see a GP about a number of separate but related issues and was offered a double appointment which due to being with an excellent trainee lasted 40 minutes. GP carried out a thorough assessment of all my issues and we had a patient centred discussion of the options eg which medication I would prefer given advantages and disadvantages of each. GP suggested I self-refer to practice physiotherapy service for joint issues which I did. The appointment was a week later and for double session to allow time to discuss two joint issues in depth. An extremely thorough assessment was carried out by the friendly, professional senior practitioner who came from a physiotherapy background. She gave me a detailed explanation of her assessment, findings and treatment options. Having a lengthy appointment was invaluable as I feel finally there is some understanding of the causes of my problems and what might be done to improve my mobility and ease my pain. I will be referred to the Falls Clinic, also for two physiotherapy appointments. I was also told about possible further options and when I was asked whether the causal explanations would be on my notes I was told they will so I do not need to remember anatomical details. I am delighted with the way the surgery operates and feel very lucky to be with such a good service.
Visited March 2023
Central Surgery has not yet replied.
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Review titled Medication
Rated 2 stars out of 5
by Elizabeth Ryan - Posted on 23 January 2023
Phoned 8 times today continually cut off. Eventually got through and enquired why my prescription had not been sent to pharmacy. Was told it was printed off so could not be sent over to pharmacy when asked why it was not sent as I have been ordering my scripts for years electronically no explanation given so for the privilege I now have another round trip of 8 miles to collect and take for processing not good enough. I have made a suggestion that there should be line for prescriptions as having to get through on main line is impossible it would stop the frustrations for patients and surely more helpful for staff.
Visited January 2023
Central Surgery has not yet replied.