Central Surgery
Surbiton Health Centre, Ewell Road, Surbiton, Surrey, KT6 6EZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A excellent gp Practice - cares for its patients
Rated 5 stars out of 5
by San B - Posted on 30 May 2024
Registered since 2018 and I can honestly say Ive never been dissapointed with this practice . The reception staff to the nurses to the doctors are all professional and look to help their patients. I have never been let down by any of them. Quick referrals when there was something wrong and I felt priviliged as friends outside london wait months for any action from their practive. I would like a special mention about dr zj who has been so supportive when I was unwell and made sure I was fully fit for work before I started to return . Seriously I cannot fault this gp practice and we are very lucky to be registered with them
Visited April 2024
Central Surgery has not yet replied.
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Review titled Online booking
Rated 3 stars out of 5
by Anonymous - Posted on 09 October 2023
The online booking system is rubbish. I'm a 34 year old man who is on computers and various computer systems and apps all day and the booking system makes no sense. I'm struggling so how on earth are old people managing?
Visited October 2023
Review titled Central Surgery
Replied on 10 October 2023
Dear Patient- We are very sorry that you do not find the e triage system 'user friendly'. To give you some background GP practices which are private businesses are contracted by NHSE and in this contract they stipulated that all practices had to introduce an e triage system which had been procured by NHSE. We selected Accurx as we felt it was one of the better systems for our patients. Many of our patients of all ages have fed back that they have found it better, as they no longer have to telephone at 8.00am in the morning or wait in a telephone queue to then have to discuss their medical issue with a Patient Advisor. However, we do acknowledge that there will be other patients who may find it more challenging, however the Patient Advisor will always help those who need assistance, with navigating the system. If you would like to ask for me, I will be very happy to chat through your concerns and listen to your feedback on what could be improved. Kind regards Kerry, Business Manager.