Chalfont Surgery
Evergreen Primary Care Centre, 1 Smythe Close, London, N9 0TWContact details and opening times
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2025
I called to have my prescription altered because the pharmacy where my prescription was sent informed me that the medication I had been prescribed was not in stock in the UK. The receptionist stated that the surgery pharmacist said the medication was available in the UK and therefore the pharmacy should give me the medication was available. I made her aware that I was no longer at the pharmacy and asked if they could relay the information to the pharmacy. The receptionist rudely told me that this was my medication and therefore the surgery could not contact the surgery on my behalf. She was extremely rude, talked over me and wouldn’t let me talk. I pointed out that she was upsetting me and she sarcastically said ‘oh so you are upset’. She didn’t apologise and stated that she had done nothing wrong. I was shocked at her extreme rudeness. I told her that I was going to file a complaint and asked for the complaint procedure. She made it abundantly clear that she wanted to end the call.
Visited February 2025
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