Chamberlayne Road Surgery
124 Chamberlayne Road, Kensal Rise, London, NW10 3JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling practice rules
Rated 1 star out of 5
by Salih Dublaku - Posted on 16 August 2024
I called in to let them know i was running late as the trains were delayed, they told me if i am late more then 10minutes, they won’t let me in. I begged them, as i had booked half day annual leave for this, and i have been desperately waiting for this appointment and after 4 weeks i’m still in pain, the physio did not want to hear it. It’s disgustingly disappointing, as i am sure if i was there on time, I would have probably waited for half hour at the reception. I have been going through hell with this pain for over 4 years now, and always meet the wall with NHS. Although i work and live in London, i still have to have my treatment abroad - absolutely sickening. Funny how this practice has blocked reviews on google. i’m so angry and disappointed. I was only supposed to be late 15 (that’s 5 minutes after their “10 minutes” Policy. A joke.
Visited August 2024
Review titled Chamberlayne Road Surgery
Replied on 17 September 2024
Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. If you would like to give further feedback or complaint, please use our complaints link: http://complaints.NHSGP.net
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Review titled A mixed experience
Rated 2 stars out of 5
by Anonymous - Posted on 11 November 2023
Great service from receptionist, courteous and respectful; I cannot fault them. I cannot say the same for the GP, who asked me questions and then kept on loudly interrupting me as I was trying to respond. Well intended or not, I felt stifled by not being able to finish what I wanted to say. The consultation room had a strong, unpleasant smell of vomit, at least when I was there, which only added to the negative experience of the consultation. I left the surgery feeling stifled, grossed-out (due to the odour) and wishing that the receptionist was the GP.
Visited November 2023
Review titled Chamberlayne Road Surgery
Replied on 15 November 2023
Dear Patient, Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors.
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Review titled Please avoid
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
I am writing to express my disappointment with the lack of communication and patient care at your practice. During my recent requests which were ignored and not followed up, it's incredibly unforgivable. I felt that my needs as a patient were not being met. As a patient, I expect to be treated with care, communicated accordingly, and have my concerns taken seriously. Unfortunately, this was not the case at your practice, and I left feeling frustrated and unheard. I believe that good communication is essential for any medical practice, and I was disappointed to find that this was not the case at your practice. As a patient, I expect to be kept informed about my care and to have my questions answered in a timely manner. I hope that you will take my feedback into consideration and take steps to improve the level of communication and patient care at your practice. Improving patient care will not only benefit your patients, but also improve the overall quality of care that you provide.
Visited May 2023
Review titled Chamberlayne Road Surgery
Replied on 17 May 2023
Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. We would be grateful if you could contact us via our Practice email at Docman.e84066@nhs.net so that a member of our Complaints team can contact you to discuss and resolve your concerns.
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Review titled Great experience
Rated 4 stars out of 5
by Anonymous - Posted on 09 November 2022
We went here for the 12weeks and 16weeks immunisations for my baby. The nurse was really kind and explained everything really well to us at each step. She made sure our baby was calm and made the shots real easy and quick. Would definitely recommend as I didn’t really have a great experience at the 8weeks shots at a different practice
Visited November 2022
Review titled Chamberlayne Road Surgery
Replied on 10 November 2022
Thank you so much for your kind words. We are glad to hear your positive experience at Chamberlayne Road Surgery. We endeavour to provide the best services to all our patients.