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Chapelford Primary Care Centre

Santa Rosa Boulevard, Great Sankey, Warrington, WA5 3AL

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Reviews

Displaying 11 to 12 of 12

  1. Review titled Poor service

    Rated 1 star out of 5

    by Anonymous - Posted on 17 October 2022

    I am a retired nurse and have worked in the NHS at a senior level for 50 years. I have to say how appalled I am at the current poor standards at Chapelford Medical Centre. Receptionists are triaging requests for appointments and it is impossible to book a GP appointment. I was offered an appointment on 15th November! My phone call requesting an appointment was on 15th October. I am in severe pain and should not have to wait that long to be seen. Walk in centres are too far away. A and E is not appropriate. This is absolutely disgraceful and very unsafe practice. Also whenever I do attempt to phone them the waiting time ‘on hold’ has been as long as 1 hour and 10 minutes! Financially and time costly to me, and when eventually answered, no appropriate resolution. This is not the fault of receptionists but is the fault of poor practice management. Disgraceful situation. I love the NHS, but feel very disheartened, disappointed and uncared for by Chapelford Medical Centre. They used to be so good. Their new beautiful building is lovely but the service delivery needs to be reviewed and restructured. I will not be put off by the defensive excuses of the receptionist staff and will complain at the highest level! This situation is completely unacceptable!

    Visited October 2022

    Report as unsuitable

    Chapelford Primary Care Centre has not yet replied.

  2. Review titled Definitely improving

    Rated 4 stars out of 5

    by Anonymous - Posted on 19 October 2022

    I have been a member of this practice for a number of years now , I have previously had negative experiences there , recently I have notified a huge improvement in the service being provided this is really encouraging Thanks

    Visited October 2022

    Report as unsuitable

    Chapelford Primary Care Centre has not yet replied.

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