Chapelthorpe
Standbridge Lane, Wakefield, West Yorkshire, WF2 7GPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Chapelthorpe.
Reviews
-
Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2023
Rang Surgery to prebook 4 blood test appointments. The receptionist said she would ring me back in 10 mins, which she did. She then took my preferred dates and all was sorted in 5 mins. The receptionist was very helpful and pleasant, showing how good this medical practice is.
Visited October 2023
Review titled Chapelthorpe
Replied on 23 October 2023
Thank you for taking the time to feedback your experience of our service. The staff work very hard to ensure patient needs are met and it is always nice for this to be acknowledged. Kind Regards Cheryl Wilden Business Manager
-
Review titled Thorough Doctor ..Took time …good explaining
Rated 5 stars out of 5
by Nick Hooley - Posted on 27 October 2023
Convenient early appointment Very thorough Took time to explain options…Second time I’ve seen him Good to see same doctor every time Reception staff very helpful
Visited October 2023
Review titled Chapelthorpe
Replied on 31 October 2023
Thank you for taking the time to feedback your experience of our service Nick, the staff work very hard to provide a high standard of care.
-
Review titled Absolutely great practice and care
Rated 5 stars out of 5
by Heather featherstone - Posted on 03 October 2023
Our experiences with this practice have been exceptionally supportive and understanding of a difficult year we have had and continues. I cannot thank everyone in the practice for understanding our needs and your empathic approaches are outstanding !
Visited September 2023
Review titled Chapelthorpe
Replied on 04 October 2023
Heather Thank you so much for your fabulous feedback, I will share this with the team who who all work so hard to provide a high standard of care. Kind Regards Cheryl Wilden Business Manager
-
Review titled Useless
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
My husband tried to book a medicine review via telephone as he is unable to order anything online, firstly it took 10+ hours to get back to him, second it was a text reply by someone! Who had decided to give him one medication from his list without a review leaving him still unable to order anything else online. This place is being run by incompetent people that have no clue what they are doing anymore
Visited September 2023
Review titled Chapelthorpe
Replied on 03 October 2023
I would very much like to resolve your issues however you have made an anoymous review. Could you please contact me via asmyGP or telephone and I will ensure your complaint is resolved. Cheryl Wilden Business Manager
-
Review titled Superb service
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
I contacted AskmyGp at 7.15am, was called at 910am offering a face to face appointment at 1040am later that morning. I was seen by an excellent GP who gave me a thorough examination and diagnosis. She prescribed medication electronically to my chosen Pharmacy. Her advice was spot on. This excellent service is typical of my interaction with the Practice. The whole team is caring and professional. Superb service.
Visited August 2023
Review titled Chapelthorpe
Replied on 29 August 2023
Thank you for taking the time to feedback your experience of our service. The team work extremely hard to provide good patient care and it is always nice for this to be acknowledged. Regards Cheryl Wilden Business Manager
-
Review titled Poor telephone service
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
My husband rang today and he had to wait over 20 minutes for someone to answer the phone - so much for their new telephone system. The receptionist was very polite though which is the 1 star
Visited August 2023
Review titled Chapelthorpe
Replied on 03 October 2023
I am sorry to hear that you have experienced long wait times on the telephone. We have had a number of teething problems with our new telephone system, these have now been resolved. If you are able to contact us via askmyGP this will eliminate any need to wait in the queue and your query will be dealt with the same day. Regards Cheryl Wilden Business Manager
-
Review titled Outstanding Service
Rated 5 stars out of 5
by Stuart Cousins - Posted on 24 August 2023
The team at Chapelthorpe are first class. If you require their services you are dealt with promptly, courteously and in a thoroughly professional manner. Ask My GP is a brilliant service followed up through email, phone call or personal consultation. Tests are executed efficiently and the results available online in a few days. They are then followed up by one of the team and appropriate action taken. Chapelthorpe demonstrate what GP service is all about and should be highly commended for providing an outstanding GP service. Thank you.
Visited August 2023
Review titled Chapelthorpe
Replied on 25 August 2023
Thank you for taking the time to feedback your experience of our service. The team work extremely hard to provide good patient care and it is always nice for this to be acknowledged. Regards Cheryl Wilden Business Manager
-
Review titled You matter to them
Rated 5 stars out of 5
by Jan Sargeant - Posted on 09 August 2023
I have a number of complex medical issues. I am never made to feel a nuisance. The receptionists are wonderful and always try to be helpful. They go the extra mile. The doctors I’ve seen there listen and are genuinely interested in you as a patient. There are limitations to what can be achieved in the NHS nowadays but this practice is well organised, well resourced and impressive in its support of patients. Thankyou.
Visited August 2023
Review titled Chapelthorpe
Replied on 25 August 2023
Thank you for taking the time to feedback your experience of our service. The team work extremely hard to provide good patient care and it is always nice for this to be acknowledged. Regards Cheryl Wilden Business Manager
-
Review titled Caring and considerate
Rated 5 stars out of 5
by Sophie Mulroy - Posted on 06 January 2023
I was nervous and stressed about 2 uncomfortable procedures. The nurse I saw ut me at ease and was so kind. A true professional fulfilling her vocation
Visited January 2023
Review titled Chapelthorpe
Replied on 25 August 2023
Thank you for taking the time to feedback your experience of our service. The team work extremely hard to provide good patient care and it is always nice for this to be acknowledged. Regards Cheryl Wilden Business Manager
-
Review titled Much appreciated care
Rated 4 stars out of 5
by Kathleen Micklethwaite - Posted on 18 January 2023
Your Review: My husband has had hearing problems so I called the surgery on his behalf. I spoke to someone in reception who has to be commended on her telephone manner, patience and customer care skills. She very quickly made an appointment with a member of the nursing team and explained the expected route the treatment should take. We got an appointment with a member of the nursing staff for the same day. The nurse also showed such patience and care when dealing with the problem. She was cheerful, understanding of the difficulties relating to hearing loss and quickly decided she could deal with the problem there and then. At the end of the appointment she explained how to go ahead with a self help routine but made sure we understood what steps to take if there was any further trouble. We felt very reassured at the end of the appointment and really appreciated the way we had been treated throughout the whole process.
Visited January 2023
Review titled Chapelthorpe
Replied on 25 August 2023
Thank you for taking the time to feedback your experience of our service. The team work extremely hard to provide good patient care and it is always nice for this to be acknowledged. Regards Cheryl Wilden Business Manager