Charlton Hill Surgery
Charlton Road, Andover, Hampshire, SP10 3JYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Charlton Hill Surgery.
Reviews
-
Review titled Considerate receptionists
Rated 5 stars out of 5
by Jane Carmichael - Posted on 12 November 2024
I needed help with a repeat prescription that had not been filled by Boots online service. They assured me that the GP had signed the request, and that the medication as available. They gave me the barcode, should I need proof. All the receptionists at Charlton Hill Surgery always do their very best for you.
Visited November 2024
Review titled Charlton Hill Surgery
Replied on 03 December 2024
Dear Jane, Thank you for your kind words about our reception team. Your feedback has been passed on to them. Adrian Practice Manager
-
Review titled Great diabetes nurse
Rated 5 stars out of 5
by Andrew Perry - Posted on 29 August 2024
Very professional young lady. So polite. I was weary about what my blood test results were going to be. They were good and I was praised about everything I've done to try and reverse the problem. The help and support the nurse has given me makes it easier to keep going. She is a credit to her profession. Very lucky to have her st this practice.
Visited August 2024
Review titled Charlton Hill Surgery
Replied on 30 August 2024
Dear Andrew Thank you for your kind words. We are pleased to hear that the advice and support given is helping you manage your health. Your feedback has been passed to the nurse that you saw and will be shared with the wider team. Adrian Wise Practice Manager
-
Review titled Unsupportive
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
I requested a GP letter confirming that I suffer from MS which is required in order for me to apply for a disabled persons railcard. I was informed that this is classified as private work and as such, it will incur a cost of £35.00 to issue. A follow up phone call merely confirmed this and they have refused to help unless I pay. How can blocking access to vital assistance for someone with a chronic health condition be helpful to their patients?
Visited February 2024
Review titled Charlton Hill Surgery
Replied on 28 February 2024
Dear Anonymous Thank you for your feedback which is noted. GPs provide services under a contract with NHS England and can charge for work that falls outside the NHS contract. This is explained on our website. Your request was for a letter to support an application for a disabled persons railcard and our charge for private letters is £35. You were offered and sent a patient summary, which would have contained the same information as you had requested, at no cost. The website for the Disabled Persons Railcard explains the eligibility criteria and what you will need to provide to get a disabled persons railcard. A letter from your GP is not one of the items that you would need to provide. I am sorry that we were not able to help you on this occasion. Adrian, Practice Manager
-
Review titled Excellent service
Rated 5 stars out of 5
by Mrs Helen carcas - Posted on 29 November 2023
I phoned at 10 and was given an appointment for 11.15. I attended the appointment and was given a prescription which I took to the chemist. I was home by 11.30 with meds. I was treated courteously by the receptionist and the person that I saw . I phoned when I got home to express my thanks for the exceptional service that I received by all concerned. Thank you all
Visited November 2023
Review titled Charlton Hill Surgery
Replied on 19 December 2023
Thank you very much. We won't and don't always get things right or as quick as this but our aim is to provide a safe service that we would be happy to use ourselves. If the receptionist identified that you needed a same day appointment, ie were acutely unwell, then this is what we look to deliver. Adrian Practice Manager
-
Review titled Appreciation and gratitude
Rated 5 stars out of 5
by Gail Fraser - Posted on 06 July 2023
I’ve always been given full support and assistance from every member of the Charlton Hill team. Amazing reception ladies are approachable, incredibly helpful and knowledgeable with the system and I’ve never had to wait overly long for any appointment or treatment. If I can’t navigate the portal app , they will assist me in finding the correct process to put in my requests. The nurses and doctors are also incredibly patient and kind. Knowing how full their work loads are , it really makes me appreciate the time they give and I’m grateful for the caring way they treat their patients.
Visited July 2023
Review titled Charlton Hill Surgery
Replied on 10 July 2023
Dear Gail, Thank you for your kind words which have been fed back to the team. We know we won't always get things right but we strive to give the service that we would want to receive if we were the patient. Adrian Practice Manager
-
Review titled Appreciation and gratitude
Rated 5 stars out of 5
by Gail Fraser - Posted on 06 July 2023
I’ve always been given full support and assistance from every member of the Charlton Hill team. Amazing reception ladies are approachable, incredibly helpful and knowledgeable with the system and I’ve never had to wait overly long for any appointment or treatment. If I can’t navigate the portal app , they will assist me in finding the correct process to put in my requests. The nurses and doctors are also incredibly patient and kind. Knowing how full their work loads are , it really makes me appreciate the time they give and I’m grateful for the caring way they treat their patients.
Visited July 2023
Charlton Hill Surgery has not yet replied.
-
Review titled Unprofessional Surgery
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2025
Every time I phone the operation manager tries not to give me an appointment . Staffs do not know over 40 is entitled to free NHS health check,they will use every tactics to make sure you don't get an appointment. When questioned about this once I was told only over 50 gets NHS invitation for health check then hung up on me very rudely. I booked an appointment for health check only to find the request hasn't been sent to the hospital. Operation manager is always very defensive and never wants to accept their fault. NHS reviews appear to be biased it looks like they(NHS) send review to surgery first before they are published so they can only publish good reviews, so this review may not be published too. Irresponsible service it appears they are only after more patients, not the quality of the service. Medicine is a service not a lucrative business.You have been warned.
Visited June 2023
Review titled Charlton Hill Surgery
Replied on 04 March 2025
Dear Patient Thank you for your review and feedback which is appreciated. We note that your visit was in June 2023. It is difficult for us to investigate the circumstances for something that might have happened so long ago, without further detail. Please call me on the number below if you would like us to follow up. We are aware of the NHS health check eligibility and regularly invite patients for these reviews. It is not clear if you meet the criteria either through age or the nonexistence of a pre-existing excluding condition. From your comment it appears that the bloods required to complete the QRISK had not been taken or were not available to the phlebotomist at the hospital. It is not apparent if you attended the practice for an NHS health check. I apologise if you have found any of our staff rude and abrupt. Our intention is to provide a safe and effective service within the commissioning guidelines, and at times this means that patients will not always get the service or be eligible for the service they think they need. Appointments are generally booked though the reception team and not through the Operations Manager. Reviews left on NHS Choices are not pre-screened other than to meet moderating criteria. NHS England manage this site. We remain concerned regarding your last sentence. It appears to be a threat against us but cannot be certain if this is how your phrasing is meant to be interpreted. If you would like to discuss further, please call me on 01264 337979 Adrian, Practice Manager
-
Review titled Wonderful care and support
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
The Charlton Hill team have been brilliant in showing care and support towards my mother. Her GP deserves a special mention as he has been fantastic.
Visited June 2023
Review titled Charlton Hill Surgery
Replied on 04 August 2023
Thank you for your kind words which have been shared with the team. We aim to provide a service that we would like to receive if we were patients, and it's good to learn that this approach is welcomed by patients. Adrian, Practice Manager
-
Review titled Staff go above and beyond
Rated 5 stars out of 5
by Natalie Fisher - Posted on 13 March 2023
We have had a poorly 5 year old daughter over the last few weeks. Each time the receptionists have been honest, efficient and thorough. We were triaged and then the duty calls and I found the system very easy but above all staff went out of their way to help us. We got seen when we were needed to be (after being triaged on the phone). I found the surgery is working so hard with so many thousands of people and they need credit for that. I am so grateful for the help we have been given when we have needed it.
Visited March 2023
Review titled Charlton Hill Surgery
Replied on 29 March 2023
Dear Natalie Thank you for your kind words and delightful card that your daughter made for us. We strive to give a service that we would like to receive ourselves given the resources available. We won't always get it right or be able to give the patient what they want, but we hope that in most cases patients are offered appropriate access to the appropriate clinician. And we understand how worrying and difficult it can to a parent if a child is ill because most of the team have all had 'little people' of their own to look after at some stage in their lives and been through the same parental concerns. Adrian Wise Practice Manager