Charnwood Medical Group
Rosebery Health Centre, Rosebery Street, Loughborough, Leicestershire, LE11 5DXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nice Nurse
Rated 4 stars out of 5
by Ian - Posted on 04 June 2024
Visited the nurse for an annual review. Checked all the necessary things and took a blood sample. Never even felt the needle going in. Very good.
Visited June 2024
Review titled Charnwood Medical Group
Replied on 07 June 2024
Dear Ian, Thank you for taking the time to feedback to us on our NHS Page and for the positive feedback. We are very pleased to hear that your recent appointment went well and we will pass your feedback back to the team. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled Very good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
My blood test was completely painless, thank you. Feel confident about the treatment and support I get from the GPs and staff at this practice.
Visited June 2024
Review titled Charnwood Medical Group
Replied on 20 June 2024
Dear NHS Site User, Thank you for your positive comments which I will ensure are shared with the whole practice team. Yours Sincerely, Paul Hanlon (Business Manager)
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Review titled Non-urgent appointments
Rated 3 stars out of 5
by Cheryl - Posted on 05 June 2024
Would be helpful if when asking in person to book a Non-urgent appointment if staff provided details of exactly how to do this rather than give a card that leads to a site with no immediately visible instructions on how to do this. I have a macular pucker causing visual difficulties and can't find how to book or seek advice. Very frustrating to be totally honest and very disheartening
Visited June 2024
Review titled Charnwood Medical Group
Replied on 07 June 2024
Dear Cheryl, Thank you for taking the time to feedback to us on our NHS page. I am very sorry that the instructions that we provided for you weren't clear and we will pick this up with our team at their next meeting so that we can improve this. I have included a link to website page with the form on below which I hope will help: https://www.charnwoodcommunitymedicalgroup.co.uk/online-enquiries-landing-page Patients are also able to telephone us after 9am for us to complete the form for them as well should you have any difficulties. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled It seems you only react positive feedback
Rated 1 star out of 5
by Joanna Dunn - Posted on 09 July 2024
Waiting and waiting and waiting … no message no phone call no nothing?! How many times do I have to do this to get a response?
Visited June 2024
Review titled Charnwood Medical Group
Replied on 10 July 2024
Dear Ms Dunn, Thank you for taking the time to feedback to us on our NHS site. I am glad that we have now been able to speak and come up with a plan to take things forwards. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled Lack of communication re blood tests
Rated 3 stars out of 5
by Joanna Dunn - Posted on 07 July 2024
I had many blood tests done recently by a very efficient and confident nurse. I had to wait 3 weeks to have a lengthy appointment with a doctor who didn’t make much sense - until she said ‘you might have blood cancer’. And she would refer me. Obviously I told my family who were hugely worried. I waited and waited for a referral letter, fretting hugely. I rang the surgery about something different - back and hip pain. While I was on the phone I said I haven’t heard about a referral regarding blood cancer?! The very helpful patient service team assistant said there was no need for referral as all seems fine. I am exceedingly confused, relieved but this has caused us so much worry. If I hadn’t asked, would anyone have got in touch with me?! Been told I have to wait up to 6 weeks to see a doctor about my back and hip pain. I would appreciate some feedback and clarification, especially about the blood cancer issue.
Visited June 2024
Review titled Charnwood Medical Group
Replied on 08 July 2024
Dear Ms Dunn, Thank you for taking the time to contact us through our NHS page and for your positive feedback about our nursing team. I am sorry to hear that our communication about your blood tests has not been good and that we have left you confused. I will arrange for a member of our team to contact you as soon as possible so that we can help. Yours Sincerely, Paul Hanlon (Business Manager)
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Review titled Lack of contact
Rated 2 stars out of 5
by Joanna Dunn - Posted on 09 July 2024
Do I have blood cancer that is all I want to know. And when will I get an appointment regarding my back pain!!
Visited June 2024
Review titled Charnwood Medical Group
Replied on 10 July 2024
Dear Ms Dunn, Thank you for taking the time to feedback to us on our NHS site. I am glad that we have now been able to speak and come up with a plan to take things forwards. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled Waiting for reply from previous post
Rated 3 stars out of 5
by Joanna Dunn - Posted on 09 July 2024
Left a review a couple of days ago regarding blood tests was told someone will get in touch with you When? Also have dreadful back pain told 6 weeks for appointment why?
Visited June 2024
Review titled Charnwood Medical Group
Replied on 10 July 2024
Dear Ms Dunn, Thank you for taking the time to feedback to us on our NHS site. I am glad that we have now been able to speak and come up with a plan to take things forwards. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled Most supportive helpful and caring practice
Rated 5 stars out of 5
by Senuara Begum - Posted on 17 May 2024
My practice always goes above and beyond when it comes to healthcare. Me and my family have always had immense support no matter what our visit is for. All the GPs are just brilliant and extremely friendly. I visited today with an ongoing concern with my baby and as always the GP I saw reassured me and made us feel at ease. She kindly also contacted the hospital straight away spoke to a consultant and called me back within minutes of me getting home to give me advice which put my mind at rest. Thank you to everyone including the reception staff.
Visited May 2024
Review titled Charnwood Medical Group
Replied on 17 May 2024
Dear Ms Begum, thank you for taking the time to feedback to us on our NHS page. We are delighted to hear your feedback and glad that we have been able to help today. I will make sure that your comments are passed on the whole practice team who I know will appreciate them. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled Reception not helpful
Rated 3 stars out of 5
by Anonymous - Posted on 05 June 2024
I went yesterday to Rosebery to ask for GP summary which is free , but the lady in reception asked me to pay for that and fill form for it .a month ago I get my GP summary from same GP for free and it’s took one minute .
Visited May 2024
Review titled Charnwood Medical Group
Replied on 07 June 2024
Dear NHS Site User, I am sorry to hear of the recent difficulties you have experienced when visiting the surgery. You are correct that there is no charge for patients to access their medical records and I am sorry if our reception team suggested otherwise. There are some occasions when they do need to be checked by a GP before they can be released and this can sometimes cause a delay. Unfortunately I don't have your contact details but I can be contacted on 01509 615271 if you would like to give me a ring so that I can assist further and provide a refund if you were charged for something that you should not have been. Yours sincerely, Paul Hanlon (Business Manager)
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Review titled Misinformation
Rated 2 stars out of 5
by BRUCE JENNINGS - Posted on 03 April 2024
After being sent by the surgery for an x ray, I was informed by the hospital to contact the surgery for the results. On contacting the surgery I was informed by the receptionist that there was an abnormality showing in the x ray and a doctor would contact me within a week. After no contact within that week I re rang the surgery and was initially told that no x ray had been received from the hospital. I informed the receptionist that this was incorrect as it was the surgery that had informed me of an abnormality, after further investigation the x ray results where located and told that I would be contacted within 6 Weeks. This is after being previously being told within 1 week. This is misinformation, and further delay is subjecting me unnecessary further pain, discomfort and restrictions in my day to day life.
Visited April 2024
Review titled Charnwood Medical Group
Replied on 04 April 2024
Dear Mr Jennings, Thank you for taking the time to feedback to us through the NHS site. I am very sorry to hear about the experience that you have had and the misleading information that you have received from the team. I will try and make contact with you on the phone so that we work out a plan to take things forward and try and help. Yours sincerely, Paul Hanlon (Business Manager)