Chatfield Health Care
Chatfield Road, Battersea, London, Greater London, SW11 3UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Never pick up
Rated 3 stars out of 5
by Anonymous - Posted on 07 December 2022
I have given up with trying to contact them on the phone. After a number of instances being on hold for over 30mins, I am convinced there is not anyone manning phones after 8.30am
Visited December 2022
Review titled Chatfield Health Care
Replied on 06 June 2023
thank you for your comments. We value feedback as we use this to improve our services. the phones have been very busy and are manned throughout the day from 8am to 6:30pm we are looking at changing our current telephone provider which hopefully will make a more user friendly experience
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Review titled Super nice staff and doctors
Rated 5 stars out of 5
by Anmol Soin - Posted on 14 December 2022
It was my first time there and it was remarkable how kind everyone was. There was a little delay, but people were all treated so well
Visited December 2022
Review titled Chatfield Health Care
Replied on 06 June 2023
Thank you for your comments. We valued feedback from patients as we use this to help improve services
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Review titled I strongly don't recommend them!
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
We've been with this GP for 6 years now and it was quite good at the start but going worse and worse each year. Yesterday I decided to leave them as the reception staff is very unfriendly and disrespectful and similar for the new doctors. We had to wait for 20 min with a sick child for a doctor to finish her private phone call and when I mentioned that visit is delayed she wouldn't even say sorry. She looks like she's straight from the Uni so they must teach disrespect already there... It takes 30-45 min on average to get through to the reception and most of the reception staff couldn't care less. We had to wait close to 10 min to be checked in cause the receptionist had more important things to do than dealing with a queue of people and then we were told we can't be seen cause we are late (!). Last year my son was misdiagnosed when he had an eye infection - GP ignored it saying it's nothing we took him to the hospital anyway and they prescribed antibiotics (Lucky!). As mentioned in other reviews nurses are very cold and unfriendly too - can't even deal with a child having an injection, to be honest, they can't even manage a smile. Chatfield Health Care from good GP practice became a disgrace.
Visited November 2022
Review titled Chatfield Health Care
Replied on 30 November 2022
Dear patient Thank you for your feedback and comments and I am very sorry that you did not have a good experience. We use all feedback both positive and negative to look at ways of improving our services and patient experience. I will be carrying out and investigation looking at all the points you have raised. We will then discuss this at our next team meeting and review all the points raised and anything that I have found during my investigation I would be very happy to discuss the issues further so please do contact the Practice Manager on my direct line 020 7350 5225.
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Review titled excellent service and care
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2022
The staff are Chatfield are excellent. There are 2 new members of staff in the reception team who are very kind and caring along with the older staff. The care coordinator is very compassionate and has helped me a lot. The doctors are really good and involve you in your care. I never feel rushed and I get a face to face appointment without any problems. This practice provides very good care in challenging times
Visited November 2022
Review titled Chatfield Health Care
Replied on 06 June 2023
Thank you for your feedback. We are always looking at ways of improving so valued comments from our patients
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Review titled Good luck getting through
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2022
Trying to make an appointment at Chatfield Health Centre is near impossible. In fact you would have more luck winning the lottery... Spent over 2 and half hours on the phone on hold just trying to get through to reception. Absolutely dismal service.
Visited September 2022
Review titled Chatfield Health Care
Replied on 30 November 2022
Dear Patient Thank you for taking the time to feedback. We value feedback both positive and negative. We use feedback for looking at ways of improving the services we provide. There has been a vast increase in the number of phone calls over recent months. We are trying to direct patients to our on line service on our website called Footfall which you will find on the front page of our website. We are also in discussion with our telephone provider to improve the service. If you wish to discuss this further please email me at Renata.Johnstone@nhs.net Renata Johnstone- Practice Manager
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Review titled Great practice and nurses
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2023
I had to have cysts drained in an ED department and had to go to to the practice to have dressings changed daily for a couple of weeks. The nurse that did my dressing changes was very friendly, kind and really made the painful experience more bearable. I would definitely recommend her and the practice to others as they always help me when I needed it.
Visited September 2022
Review titled Chatfield Health Care
Replied on 06 June 2023
Thank you for your feedback. We use comments from patients to help improve our services. We are always looking at ways of making patient experience better