Chatfield Health Care
Chatfield Road, Battersea, London, Greater London, SW11 3UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding practice and compassionate
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
On attending the surgery due to pains, l am unable to undress for examination. To my greatest surprise my GP assisted me in and also in dressing up after the physical examination. She was attentive to my complaints, with close attention to every details and took time to explain every investigation that l was sent or asked to do. I have never received such attention since 1994. More so, very empathetic to my groaning due to pains during the examination
Visited January 2024
Review titled Chatfield Health Care
Replied on 15 January 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patient care is important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 10 January 2024
I came fir my 840am appointment I arrived at 833am inly to be told my appointment is at 9.00am which I did but I did have an 840 appointment with the nurse. I had to rebook at 220 I am not happy because it wasted my time and the nurses time though the receptionist is new as I never seen her before
Visited January 2024
Review titled Chatfield Health Care
Replied on 12 January 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patient care is very important to all of us who work at the practice. I am sorry that there appeared to be a mix up with your appointment. I would be happy to look into the incident so if you would like to contact me in order to provide me with a name. Renata Johnstone Practice Manager.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2024
The staffs are often very helpful in your care. The last two doctors appointments we had this year; one for me and the other one for my daughter both doctors were very informative and helpful to our care. They listened to us and gave good recommendations. Thanks to these doctors and all the staffs at the surgery. We are grateful for your continued dedication and support always.
Visited January 2024
Review titled Chatfield Health Care
Replied on 22 January 2024
Dear Patient thank you for your comments which I will share with the team. We value feedback from patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. Renata Johnstone Practice Manager.
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Review titled Online consultation
Rated 5 stars out of 5
by Stephen Paul Greene - Posted on 26 January 2024
I had a prearranged consultation for 11:00 in the morning. The doctor phoned me at that time and we had a comprehensive review of my medical situation, and agreed a course of action. Excellent.
Visited January 2024
Review titled Chatfield Health Care
Replied on 30 January 2024
Dear Stephen thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. Renata Johnstone Practice Manager.
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
I got a full information and I am completely satisfied with the doctor’s advice. It was a telephone consultation and it was very punctual.
Visited January 2024
Review titled Chatfield Health Care
Replied on 12 January 2024
Dear Patient thank you for your comments. We value feedback from our patients as this helps with improving patient care and services. Both of which are important to all of use. Renata Johnstone Practice Manager.
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Review titled Homely
Rated 5 stars out of 5
by Patrick O'Shea - Posted on 06 January 2024
Referred back by adistrict nurseswho may or may nit have issues but listened to and acted upon. Upon reaching old age it really is just a number but feelings,intelligence, & recognition of mendacity remain high and can be hurtful plus a bad mark on those who treat us as expendable.Well done ladies & gentsxof Chatfield. Pat
Visited January 2024
Review titled Chatfield Health Care
Replied on 11 January 2024
Dear Patrick thank you for your comments. We appreciate feedback from patients as this helps us improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. You always make us smile when you come into the practice.. Renata Johnstone Practice Manager.
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Review titled Excellent practice
Rated 5 stars out of 5
by Joanna Clark - Posted on 24 January 2024
I have been a patient at Chatfield Health Care for over 20 years and in that time I have always managed to get appointments quickly. The doctors and nurses are exceptional and go out of their way to help you.
Visited January 2024
Review titled Chatfield Health Care
Replied on 26 January 2024
Dear Joanna thank you for your comments which I will share with the team. We value feedback from patients as this helps us improve patient care and services. Patient care i very important to all of us who work at the practice. Renata Johnstone Practice Manager.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
Seen by a proactive team, my previous doubts of having solutions to my particular needs were allayed. I was treated in a considerate and professional way. Could not thank the team enough.
Visited January 2024
Review titled Chatfield Health Care
Replied on 11 January 2024
Dear Patient thank you for your comments. We appreciate feedback from patients as this helps us improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
Helpful, accommodating, thorough, and very proactive. Can’t speak highly enough of this practice. They always try to fit you in if they can. Only minor criticism is that they cannot arrange appointments by texts.
Visited January 2024
Review titled Chatfield Health Care
Replied on 11 January 2024
Dear Patient thank you for your comments. We appreciate feedback from patients as this helps us improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. We are working to try and develop a system which hopefully will allow appointments to be made by text so if this is developed we will be sure to share with patients. Renata Johnstone Practice Manager.
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Review titled Terrible again
Rated 1 star out of 5
by Anonymous - Posted on 28 January 2024
This is how people can end up in neglect. I waited 3 weeks for a telephone appointment only for the doctor not calling me. When I called the surgery it was closed. I dont understand how you have got away with your treatment. Is it because you clearly do not care about people and you are all selfish and just there to draw a wage. You are all terrible and I cannot Express further how terrible you actually are.
Visited January 2024
Review titled Chatfield Health Care
Replied on 31 January 2024
Dear Patient thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. I am sorry about your experience and I would like to investigate this incident further as we take all complaints seriously. My contact details are as follows. Renata Johnstone Practice Manager. Renata.Johnstone@nhs.net