Chatfield Health Care
Chatfield Road, Battersea, London, Greater London, SW11 3UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad first experience
Rated 2 stars out of 5
by Anonymous - Posted on 18 October 2023
Clearly a stopwatch started once the phone consult started. When there was questions asked they appeared not to be taken onboard, and clearly at 10min mark the consult was to end as the doctor abruptly noted it was the end and disconnected the call without the consultation being finished or time for myself as parent to a 7 month that I had called due to potential chickenpox was left with not an option to ask further questions or guidance. Another doctor on duty did call and offer that I could come and be seen in person with our daughter which I was advise not an option. When first appointment made, but as it wasn’t confirmed for the 2nd appointment we did not wish our daughter to be waiting in cold or long stay in clinic but his approach and tone on the call was very professional, Shane he wasn’t the first doctor who was more concerned on her 10 min time slot. Ultimately we engaged with our personal private doctor who arrange an urgent video consult and allowed us the time to go through what could be the cause, chickenpox being one and what we should be keeping a look out for with our daughter etc so reassuring. Appreciate that having the option to afford a private doctor is not an option for all, but it certainly shouldn’t be that appointments via telephone with local NHS are just disconnected when the doctor feels it right without asking the parents if they had any questions or concerns.
Visited October 2023
Review titled Chatfield Health Care
Replied on 25 October 2023
Dear Patient thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. I am very sorry to hear about your recent experience with the practice and would be very grateful if you could contact me to discuss your concerns and who you spoke to further so that I can look into the matter you have raised. Patient care is important to all of us who work at the practice so further feedback would be very useful. Many thanks Renata Johnstone Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2023
Lovely reception staff who do all they can to help. The doctors I have seen recently have been so understanding, kind and helpful.
Visited October 2023
Review titled Chatfield Health Care
Replied on 25 October 2023
Dear Patient thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. We have done some additional customer service training with the patient services team with further training in December. Renata Johnstone Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2023
I like this practice very much we have everything we need and the doctors are amazing and the reception staff very friendly and helpful I have been here well over 20 years and happy. Bur the self check in is useless I was waiting.for more than 20 minutes because it told me to sit upstairs when my appointment was downstairs instead.
Visited October 2023
Review titled Chatfield Health Care
Replied on 24 October 2023
Dear Patient thank you for your comments. We value feedback from patients as this helps improve patient care and services. I will have a look at the issues you have raised with the self check in and try and resolve. Renata Johnstone Practice Manager.
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Review titled excellent practice
Rated 5 stars out of 5
by sue jones - Posted on 18 October 2023
I contacted the practice via their online form. Had a speedy reply and was given an appointment for a few days time (it was non-urgent). On the day of the appointment I was seen at the stated time and treated very professionally, courteously and kindly.
Visited October 2023
Review titled Chatfield Health Care
Replied on 25 October 2023
Dear Susan thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. Renata Johnstone Practice Manager
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Review titled Help & very professional practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2023
I very seldom require to contact my GP but when I do I find all staff, administrative and medical, at Chatfield to be extremely helpful and practical with their advice.
Visited October 2023
Review titled Chatfield Health Care
Replied on 25 October 2023
Dear Patient thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. Renata Johnstone Practice Manager
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Review titled Excellent Health Centre
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2023
At all stages the quality of support and care is first rate. The communication by SMS and email is most helpful, and the medical and non-medical team allow time for full discussion and advice. I feel grateful to all at the Centre for the protection and peace of mind I receive.
Visited October 2023
Review titled Chatfield Health Care
Replied on 30 October 2023
Dear Patient thank you for your comments. We value feedback from our patients as this helps improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Abaolutely helpful
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2023
I loved the appointment, because the doctor help us with the son's problem. Also, I liked so much of the efficient service offer by GP
Visited October 2023
Review titled Chatfield Health Care
Replied on 07 November 2023
Dear Patient thank you for your comments which I will share with the team. We value feedback from our patients as we use them to help improve patient care and services. Patient care is important to all of us who work at the practice. Renata Johnstone Practice Manager.
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Review titled Lovely staff
Rated 5 stars out of 5
by Ife - Posted on 17 October 2023
Only interacted with a handful of times, but so far everyone has been really nice and helpful. They all make the patients feel safe and cared for!
Visited October 2023
Review titled Chatfield Health Care
Replied on 25 October 2023
Dear Ife thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. Renata Johnstone Practice Manager
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Review titled Always a good service
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2023
Recently needed two appointments (one by telephone) and in both cases had efficient, friendly and professional service. Have been a user of the practice for many years and the standard has always been high.
Visited October 2023
Review titled Chatfield Health Care
Replied on 25 October 2023
Dear Patient thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. Renata Johnstone Practice Manager
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Review titled Great practice
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2023
Staff on all levels fantastic on the phone very patient with me due to having hearing aids when I visit surgery staff extremely helpful
Visited October 2023
Review titled Chatfield Health Care
Replied on 06 October 2023
Dear Patient thank you for your comments. We value feedback from our patients as this helps us improve patient care and services. Patient care is very important to all of us who work at the practice. Staff work hard to try and be as helpful as possible to all patients. I will share your review with the team. Renata Johnstone Practice Manager.