Chatfield Health Care
Chatfield Road, Battersea, London, Greater London, SW11 3UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Always so efficient caring & polite at all times.
Rated 5 stars out of 5
by N T Lewis - Posted on 22 July 2024
I have been to the surgery a lot this month & everything is acted professionally & most importantly ( Quickly ) , Time is so precious when a health problem shows it’s ugly head !! But Chatfield medical centre with its fantastic caring polite staff over my 18yrs with them have certainly kept me ticking along & keeping me out of as much pain as anyone could possibly treat , Thank you is just never enough :)
Visited July 2024
Review titled Chatfield Health Care
Replied on 23 July 2024
Dear NT Lewis thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Friendly and good communication
Rated 5 stars out of 5
by Humphrey - Posted on 31 July 2024
On both visits, Staff were pleasant and the hospital communicates well on email and sms about appointments. Staff are also proactive on issues and eager to assist. This is appreciated.
Visited July 2024
Review titled Chatfield Health Care
Replied on 12 August 2024
Dear Humphrey hank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. I will share your comments with the whole team. Renata Johnstone Practice Manager.
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Review titled Superb practice
Rated 5 stars out of 5
by Lynn Hesketh - Posted on 27 July 2024
Professional and very helpful reception staff (so kind and efficient) The doctor who saw me was of a very high caliber, didn’t miss a thing and was extremely careful that I understood everything. Previous experience using Chatfield Medical Practice has never differed - an outstanding example of the how to run an NHS practice.
Visited July 2024
Review titled Chatfield Health Care
Replied on 29 July 2024
Dear Lynn thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work in the practice. The reception team work very hard to help patients and we have regular care navigation training. I will share your comments with the whole team. Renata Johnstone Practice Manager
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Review titled Really efficient
Rated 5 stars out of 5
by Jon Redding - Posted on 23 July 2024
Good call back service on the phone lines. Helpful telephone operators. The appointment system seems to work well with very little waiting
Visited July 2024
Review titled Chatfield Health Care
Replied on 23 July 2024
Dear Jon thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Quick service but waiting room improvement needed
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2024
Submitted a concern via portal, received a call quite quickly and offered appointment same day ( with Phys. Assoc.)Was seen an appropriately referred onwards which was a great service. However the waiting room environment needs review. There was a radio blaring, TV screen showing health info ads, some with audio some without, staff talking, so with all that it's difficult to hear when you are being called for appointment. I understand staff need to converse but all the noise together is overwhelming ( I have hearing loss). The radio volume could definitely be decreased! When an appointment is announced on the screen it may help to have an alert sound to inform people waiting an announcement is coming as it could be missed if you get distracted and not watching the screen ( also consider those who have sight difficulties).
Visited July 2024
Review titled Chatfield Health Care
Replied on 22 July 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. I will look into the issues that you have raised such as the volume of the music and the volume of the TV screens. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Great service and practice
Rated 5 stars out of 5
by Sheila Mckeown - Posted on 25 July 2024
I have had an excellent experience at Chatfield Practice. Receptionists are incredibly helpful and go above and beyond. When I phoned to make my appointment, I was pushed for time as I had to get back to work and I was in the basement, so had no reception to receive calls. True to her word , the receptionist rang the next day to confirm my appointment. On arrival to my appointment I was greeted by very pleasant, warm and friendly reception staff. My appointment was on time, no waiting around. The GP I was reviewed by was professional, thorough and addressed all my concerns. I did nt feel rushed, yet the appointment was conducted in a timely and efficient manner. Since then I have been back to have bloods taken. Again, a punctual appointment and the bloods taken by a friendly, professional phlebotomist. I then had to make a routine appointment to discuss my blood results. Apart from a three week wait for this appointment, which actually doesn’t particularly bother me as it appears to be a routine follow up, so no real urgency required. Overall a very pleasant experience provided by a great team of professional staff. Keep up The good work. Many thanks
Visited July 2024
Review titled Chatfield Health Care
Replied on 25 July 2024
Dear Sheila thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patient care is very important to all of us who work at the practice and we are constantly trying to improve patient experience. I will share your comments with the whole team. Renata Johnstone Practice Manager.
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Review titled Excellent nurse
Rated 5 stars out of 5
by Elizabeth Carboni - Posted on 28 July 2024
Wound check after a basal cell carcinoma removal - professional, helpful and reassuring. I was given some antiseptic wipes to help with keeping the wound clean and asked to get in touch if I was worried at any time.
Visited July 2024
Review titled Chatfield Health Care
Replied on 29 July 2024
Dear Elizabeth thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work in the practice. I will share your comments with the nurse. Renata Johnstone Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by David Noble - Posted on 30 June 2024
I was treated in a very professional, friendly and competent way. There was no real waiting time thanks for having booked in advanced, and while the surgery itself could perhaps do with a slight makeover, there was absolutely nothing wrong with it. I have no worries about leaving a strong recommendation for the practice.
Visited June 2024
Chatfield Health Care has not yet replied.
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Review titled Fantastic front desk
Rated 4 stars out of 5
by Anonymous - Posted on 28 June 2024
Lady on the phone and app was fantastic! Nice, fast, professional, super effective! Doctor on the other hand…. prescribed only paracetamol and when I’ve ask how much max I can take he said “google it”. Late for the phone appointment 50min!
Visited June 2024
Review titled Chatfield Health Care
Replied on 30 June 2024
Dear Patient thank you for your comments, we value feedback from patients as this helps us improve patient care and services. I will share your comments with the Patient services team. Customer services is very important to them. I will also pass on your comments to the clinical team. The doctors do their best to run on time however there are time when they have deal with medical emergencies at the practice. Renata Johnstone Practice Manager
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Review titled Great people
Rated 5 stars out of 5
by Terri hersey - Posted on 18 June 2024
The staff and doctors are so helpful and understanding Makes me feel as ease every time I call up for something
Visited June 2024
Review titled Chatfield Health Care
Replied on 27 June 2024
Dear Terri thank you for your comments. We value feedback from patients as this helps us to improve patient care and services which are important to us. I will share your comments with the team. Renata Johnstone Practice Manager.