Chatham Street Surgery
121 Chatham Street, Reading, Berkshire, RG1 7JEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2024
Went in to give blood for various tests that need to be done.The phlebotomist was very gentle and great. Would definitely recommend
Visited June 2024
Chatham Street Surgery has not yet replied.
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Review titled Terrible Attitude
Rated 1 star out of 5
by Swan Lake - Posted on 26 June 2024
Dr ……… Terrible approach for a GP to have. Raised abrasive tone rude and failed to listen to my concerns. Brushed off my reasons for the telephone consultation. Disrespectful to other stakeholders in the care team. I understand we can all have a bad day. However, it felt like the care being provided was sub standard and for an old lady who has been with the surgery for 60 years and seen a lot of change. This GP lets the whole profession down with his rude abrasive and dismissed approach. My suggestion would be that he needs additional training on how to deliver a better companionate approach. We all work with frustrations and limitation as well as time restraints. However, these pressures should never overspill into a patients consultation and for me. This was a prime example of a GP that the profession really does not need letting down the good work they Do. That’s not to say Chatham street surgery provides an otherwise exemplary service. It doesn’t. But this GP was the icing on the cake for bad service. So all round failing for this GP practise in my opinion. They need to do better and be respectful of their patients in the same way the desire respect from patients! I have to be fair in my review that whilst I believe the surgery has been failing for some time. I have had some excellent members of staff support me with my responsibilities as a carer. Which I have to point out is them as an individual going over and above and not the norm.
Visited June 2024
Chatham Street Surgery has not yet replied.
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Review titled Worst doctor
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2024
Bs dr — I really doubt is she is doctor ! She did not bothered to prescribe me any medication for my fresh injury and swelling ! She just said take ibuprofen, but how much mg and what dose to take ? She never write that ! And she said come after 4 to 5 weeks ! But no any follow up in between no any next appointment given ! I think they have allergy with patients ! Pls avoid this doctor.
Visited March 2024
Chatham Street Surgery has not yet replied.
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Review titled Terrible phone service
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2023
I have waited for 3 hours and 45 minutes, automated machine tells me I am number 1 since 2 hours! Appalling service especially if one is vulnerable and in need of urgent attention.
Visited January 2023
Chatham Street Surgery has not yet replied.
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Review titled Very bad service
Rated 1 star out of 5
by Anonymous - Posted on 28 January 2023
It is practically impossible to reach anyone in the clinic. The website is extremely user unfirendly. Getting an appointment is next to impossible. If I call, I am kept waiting for a very long time. In the surgery, one hardly sees many patients but one is still kept waiting for an hour or longer. No one cares.
Visited January 2023
Chatham Street Surgery has not yet replied.
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Review titled Great experience and practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2022
First time in this clinic, and today I went to the clinic for blood taking.I was a bit worried before I attended today, since my vein is really difficult to locate causing a lot painful experience in other places. Surprisingly, I never thought of the process being so fast and smooth. The phlebotist is so expereinced and skillful indeed. Welldone. Thanks very much
Visited August 2022
Chatham Street Surgery has not yet replied.
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Review titled Experience at Chaham Street Surgery
Rated 4 stars out of 5
by KIM BAVERSTOCK - Posted on 22 July 2022
I was very impressed on the 19th July 2022 I was telephoned by the surgery to enquire whether I was coping with the extreme heat and if I had any problems to not hesitate to contact them. Also I have been very satisfied with my last 3 appointments a little bit of a wait but nothing to extreme. Also I found the staff very helpful on reception. I have been with this surgery for a very long time and am satisfied they do their best especially under the difficult circumstances that we have all had to deal with in the last 2 years.
Visited July 2022
Chatham Street Surgery has not yet replied.
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Review titled Awful Reception Staff
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2022
Your reception staff are so rude. They have no customer service skills. Choosing to sit there gossiping about their holidays and partners rather than attending to patients who are queuing / waiting to check in. Then when they do choose to address patients they do not apologise for the wait and then shout at you like you are deaf! I have not attended the surgery in several years and will not be again.
Visited July 2022
Chatham Street Surgery has not yet replied.